Multispecialty Group

Sent: Friday, October 02, 1:PM To: drteam Subject: Fw: Higher Ground Paving ID# *** On Friday, October 2, 11:AM, HigherGround Paving wrote: To whom it may concern,
The letter regarding to Mr***'s complaint which is preposterous and is unnecessaryAs the owner of Higher Ground Paving I personally Steven T*** have try to meet every need possible for Mr.***He was clearly info of the work he was receiving Which was Milled Asphalt NOT Hot Mix AsphaltMy workers explained exactly what he was getting and what to expect.There is clearly a difference in both materials My son did pay Mr*** a visit went over the driveway with Mr.*** explained again exactly what he purchased which was Milled AsphaltYou can not purchase Milled Asphalt and expect to get Hot Mixed AsphaltFor one Hot Mix Asphalt is in a higher price bracket ,more labor, and clearly different resultsJust as I go buy apples I can not expect to have oranges when I get home On 9-30-11:a.m I payed Mr*** a service callUpon my arrival my crew went to work on Mr***'s driveway again we regraded, recompacted and resealed the whole driveway at our expenseAfter repairs and he presumed to be satisfied I had Mr.*** sign a statement that repairs was completed to his satisfactory We have never told a customer to spay diesel on a driveway we have layedWe have tryed with our best efforts to satisfied Mr *** no different then all of our customersOur name will go where our faces will never showWord of mouth is our best advertisementWe take great pride in our work and the people we serverBut saying that Mr*** is unsatisfiable and unworkable sadly to sayBut we have tryed by all means to make that happenThere are people in the world who wants something for nothing and who are unpleaseable Mr.*** would be in that category Thank You Steven T***

Hi first I would like to say that Iam sorry for the work not up to your Satisfaction we have spoken and on your contract it was clearly stated that your were buying milled asphalt it was looked over by you before you singed it . Second the only reason we haven't been back out yet is because of all...

the rain we've had we have every intention of comming back out to adress your concerns we will be back the first few weeks in August to fix the problems your having I hope this is acceptable sorry for any inconvenience . Thank you [redacted] any questions please call thank you