Multisports

We are sorry the customer feels like we are giving him the run around, it was not our intention. We received the initial email from the customer:"Hi I recently ordered a salmon bar that was suppose to be made from mapleIt seems very weak and made from what looks like pineI had a 170lb
client on it and it seemed to flex pretty badCan I get a return slip to get this sent back to youVery disappointed in the product"Based on the message above, we assumed that maple pole was used and possibly defectiveTo better understand our customer's concern on the degree of flex, we requested some pictures to help validate the customer's claimAfter we received the pictures from the customer, we agreed to refund the customer for the cost of the pole ($50), and possibly the shipping on the item ($24.78)We requested that the item be returned (a return label has already been provided) to be reviewed for any defectiveness. We agreed if we deemed the maple pole is defective we will refund the customer for the shipping cost ($24.78) We believe we have followed our return guidelines listed via our website:"Returns are available for unused items with original packaging within days of purchasePurchasing party is responsible for round-trip shipping to and from Get RXd warehousePleasedownload the return form for return instructions and send back with original packagingWe address each situation on a case-by-case basisIf you are dissatisfied for any reason, please [email protected] Return Form "We believe we fulfilled the customers order, by providing a 60",1.25" thick *** *** ladder poleWe agree the item was purchased within daysEven though our return policy clearly states the customer is responsible for round-trip shipping to and from Get RXd warehouse, we are only holding the customer responsible for shipping from Get RXd warehouse, until further review of the poleGiven the customer claims the maple pole is defective, we will need to review the product ourselvesIf we agree with the customer, that product is defective, we will refund the shipping "from Get RXd"Please see attached file for the email thread between the customer and *** ***. Thank you for your time and consideration

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11388832, and have determined that this proposed action would not resolve my complaint
Sent: Sunday, April 24, 11:AM Subject: #11388832 Hi I am sorry I recently just checked my email and read that this case is now closedUnfortunately I did not reply within the days so case became closeI am writing to let you know I have not heard anything back from the Company multisports upon my refundI believe that we deemed the product unfulfillable through photosI don't think it is right for the company to deem a product unfulfillable isn't that the customers responsibility? We did not feel safe using the product in our facilityIf this was at home use it wouldn't be an issue we would use it until it brokeBut I can't have members using this product and have a huge possibility of it breaking.Thank you, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11388832, and have determined that this proposed action would not resolve my complaint
Sent: Sunday, April 24, 11:AMSubject: #
Hi I am sorry I recently just checked my email and read that this case is now closedUnfortunately I did not reply within the days so case became closeI am writing to let you know I have not heard anything back from the Company multisports upon my refundI believe that we deemed the product unfulfillable through photosI don't think it is right for the company to deem a product unfulfillable isn't that the customers responsibility? We did not feel safe using the product in our facilityIf this was at home use it wouldn't be an issue we would use it until it brokeBut I can't have members using this product and have a huge possibility of it breakingThank you, *** ***

After confirming with our supplier, we agree that the customer was provided with a 60", 1.25" thick [redacted] ladder pole and the order was fulfilled. Because the customer was not satisfied with the product we provided the customer with a return label to return the [redacted] ladder pole. As of 4/25/16, we received the [redacted] ladder pole. We have decided to refund the customer for the cost of the [redacted] ladder pole and the original cost of shipping.Thank you.

After confirming with our supplier, we agree that the customer was provided with a 60", 1.25" thick [redacted] ladder pole and the order was fulfilled. Because the customer was not satisfied with the product we provided the customer with a return label to return the [redacted] ladder pole. As of 4/25/16, we received the [redacted] ladder pole. 
We have decided to refund the customer for the cost of the [redacted] ladder pole and the original cost of shipping.
Thank you.

We are sorry the customer feels like we are giving him the run around, it was not our intention. 
sans-serif; font-size: 12.8px; background-color: rgb(255, 255, 255);">
We received the initial email from the customer:
"Hi I recently ordered a salmon bar that was suppose to be made from maple. It seems very weak and made from what looks like pine... I had a 170lb client on it and it seemed to flex pretty bad. Can I get a return slip to get this sent back to you. Very disappointed in the product"
Based on the message above, we assumed that maple pole was used and possibly defective. To better understand our customer's concern on the degree of flex, we requested some pictures to help validate the customer's claim. After we received the pictures from the customer, we agreed to refund the customer for the cost of the pole ($50), and possibly the shipping on the item ($24.78). We requested that the item be returned (a return label has already been provided) to be reviewed for any defectiveness. We agreed if we deemed the maple pole is defective we will refund the customer for the shipping cost ($24.78) 
We believe we have followed our return guidelines listed via our website:
"Returns are available for unused items with original packaging within 30 days of purchase. Purchasing party is responsible for round-trip shipping to and from Get RXd warehouse. Pleasedownload the return form for return instructions and send back with original packaging. We address each situation on a case-by-case basis. If you are dissatisfied for any reason, please [email protected]
Download Return Form "
We believe we fulfilled the customers order, by providing a 60",1.25" thick [redacted] ladder pole. We agree the item was purchased within 30 days. Even though our return policy clearly states the customer is responsible for round-trip shipping to and from Get RXd warehouse, we are only holding the customer responsible for shipping from Get RXd warehouse, until further review of the pole. Given the customer claims the maple pole is defective, we will need to review the product ourselves. If we agree with the customer, that product is defective, we will refund the shipping "from Get RXd". Please see attached file for the email thread between the customer and [redacted]. 
Thank you for your time and consideration.