Mumau Diesel Service & Truck Repair

I want to point out that the complaint about the interior not being installed correctly was in no relation to the dash I was aware that the dash was crumbling, and chose not to buy a new dash, instead a replacement cover (which requires dodge's old crumbling dash underneath) The interior comment was in reference to the pillar gauges, the plastic under the dash on the driver's side, the cup holder/shifter plastic, all of which were installed in a very lazy, improper manner Also, after taking the time to look for the hard-start problem myself, I diagnosed the problem in less than five minutes It was, as I suspected, and as I brought to ***'s attention when I brought the truck to him, the intake manifold heater One of the heater feed terminals was broken, leaving the intake manifold heater inoperable The lack of the ability of the technician to diagnose this baffles me Especially considering the fact that I told them I thought that could be the problem It is unfortunate that the low quality of work of the technician that worked on my truck reflects badly on the business as a whole I have always been a fan of [redacted] Diesel and have always recommended them in the past I appreciate the response by ***, and I feel satisfied that the refund amount is adequate Thank you Respectfully, [redacted]

It would have been more appropriate for our customer (Mr [redacted] ***), tocomplain to us in person.When the truck was having trouble stating on a cold day, I informed our customerthat the truck might have an number of issuesIt could be a bad injector orinjection pump issue, which would cost more money to continue diagnosesThecustomer did not seem to want to spend any more moneyAs an example, thecustomer was informed during the heater core replacement that his dash wascracked before disassembly, and made the choice not to repair itThe truck is ahigh mileage vehicleWhen given the option to repair the dash properly thecustomer chose not toWe assembled the interior as best we could with thebroken parts, and assumed the customer did not have the funds to make otherneeded repairsThe vehicle did start, but had a rough idle for a few secondsbefore smoothing out and idling normal.The vehicle has aftermarket parts installed for performance, so the truck may notoperate as the manufacturer intended.I have enclosed a copy of invoice to customerTo disassemble a dash andreassemble the dash takes some timeWe do not feel we owe customer arefundAfter talking with other garages in the area we will agree to $470.00refund for customer satisfaction.Thank you,