I am sorry to hear about the experience you recently had at our dealershipWe strive to provide top tier customer service and we apologize for your experience.I appreciate you taking our call and as mentioned in our conversation we will reimburse you upon receipt of your receipt and will provide a gas card for you.We appreciate your business and wish to work with you again in the future
Revdex.com:
This letter is to inform you that Munday *** has carried out to my satisfaction the resolution it proposed for my complaint, filed on **/13/4:04:PM and assigned ID ***
Regards,
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. [Provide details of why you are not satisfied with this resolution.]Regards, I am rejecting this because I did speak with [redacted] and faxed him the receipt on [redacted] 28,2014. I spoke with him and he said. "he will contact me by Thursday to pick up check," but no phone call. I called the dealership on Saturday and he was off. I am rejecting the offer until I receive the reimbursement and gas card. Because I have to respond in 10 days I did not want the case to be close without it being resolved.
Thank you,
[redacted]
[redacted]
Vehicles are able to be ordered directly from the factory with accessories already added to them and included on the window sticker. The CX-5 the customer purchased did not have the factory added accessory that some vehicles are window stickered with. The day following the sale when the customer called, I offered him the option to return the vehicle with no questions asked and we would unwind the sale. The customer chose not to take that option and to keep the vehicle as is.
I am sorry to hear about the experience you recently had at our dealership. We strive to provide top tier customer service and we apologize for your experience.I appreciate you taking our call and as mentioned in our conversation we will reimburse you upon receipt of your receipt and will provide a...
gas card for you.We appreciate your business and wish to work with you again in the future.
Sent: Monday, November 30, 2015 6:33 PM Subject: RE: Munday Mazda unanswered complaints Below is the responses for Munday Mazda. Koppelman – Customer was on a CX-5 and had negotiated pricing on a specific vehicle (including cargo cover) prior to arrival. When he arrived he did not like the...
vehicle agreed on and decided he needed a vehicle with more content. I did not have the exact vehicle he wanted, so I agreed to give away almost the entire cost of the technology package in order to earn his business. The original deal was worked with a cargo cover, as the vehicle had a factory added accessory on the window sticker for the cargo cover. When he flipped to the new vehicle, there was ZERO mention of the cargo cover by the customer, so we did not know to include one in the deal. Customer called a few days later stating he was missing the cargo cover. I spoke with him and let him know that the cargo cover WAS a window stickered item on the first vehicle he chose, however it was NOT on the vehicle he purchased so it would be his responsibility to purchase a cargo cover if he needed one. He said that he was not happy. I offered to let him return the vehicle if he was unhappy with the deal and the vehicle. He stated that he would choose to keep the CX-5 as is because he knew that he did get a great deal on the car and it was not worth losing the car over the cargo cover.
I am sorry to hear about the experience you recently had at our dealershipWe strive to provide top tier customer service and we apologize for your experience.I appreciate you taking our call and as mentioned in our conversation we will reimburse you upon receipt of your receipt and will provide a gas card for you.We appreciate your business and wish to work with you again in the future
Revdex.com:
This letter is to inform you that Munday *** has carried out to my satisfaction the resolution it proposed for my complaint, filed on **/13/4:04:PM and assigned ID ***
Regards,
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. [Provide details of why you are not satisfied with this resolution.]Regards, I am rejecting this because I did speak with [redacted] and faxed him the receipt on [redacted] 28,2014. I spoke with him and he said. "he will contact me by Thursday to pick up check," but no phone call. I called the dealership on Saturday and he was off. I am rejecting the offer until I receive the reimbursement and gas card. Because I have to respond in 10 days I did not want the case to be close without it being resolved.
Thank you,
[redacted]
[redacted]
Vehicles are able to be ordered directly from the factory with accessories already added to them and included on the window sticker. The CX-5 the customer purchased did not have the factory added accessory that some vehicles are window stickered with. The day following the sale when the customer called, I offered him the option to return the vehicle with no questions asked and we would unwind the sale. The customer chose not to take that option and to keep the vehicle as is.
I am sorry to hear about the experience you recently had at our dealership. We strive to provide top tier customer service and we apologize for your experience.I appreciate you taking our call and as mentioned in our conversation we will reimburse you upon receipt of your receipt and will provide a...
gas card for you.We appreciate your business and wish to work with you again in the future.
Sent: Monday, November 30, 2015 6:33 PM Subject: RE: Munday Mazda unanswered complaints Below is the responses for Munday Mazda. Koppelman – Customer was on a CX-5 and had negotiated pricing on a specific vehicle (including cargo cover) prior to arrival. When he arrived he did not like the...
vehicle agreed on and decided he needed a vehicle with more content. I did not have the exact vehicle he wanted, so I agreed to give away almost the entire cost of the technology package in order to earn his business. The original deal was worked with a cargo cover, as the vehicle had a factory added accessory on the window sticker for the cargo cover. When he flipped to the new vehicle, there was ZERO mention of the cargo cover by the customer, so we did not know to include one in the deal. Customer called a few days later stating he was missing the cargo cover. I spoke with him and let him know that the cargo cover WAS a window stickered item on the first vehicle he chose, however it was NOT on the vehicle he purchased so it would be his responsibility to purchase a cargo cover if he needed one. He said that he was not happy. I offered to let him return the vehicle if he was unhappy with the deal and the vehicle. He stated that he would choose to keep the CX-5 as is because he knew that he did get a great deal on the car and it was not worth losing the car over the cargo cover.