Mundo Latino

My fiance ordered a faja back in December 2018. It didn't fit right so we sent it back requesting a refund. Its March 2019 and still no refund. The return was registered and I know from UPS it was signed for. Where is the refund then? Still waiting and no response from mundo latino to several emails and no one answers the phone. Don't buy from them unless you are 100% sure it will fit. Although how could you with an online purchase. Moral of the story don't buy from this company !

To whom it may concern,Mrs*** placed an order of items on October 24th of 2015. One item was returned by the customer and an exchange was requested which was shipped on Nov 17th.This exchange was returned by the customer and a refund was requested. Our policies state that we can
only make one replacement or exchange, we do not accept returns of exchanges.This policies can be found on the back of our invoices and also on our website.We offered the customer that we could send her a second exchange but not a refund since this was already a return of an exchange and as such was out of warranty.Also, this order was shipped along with a product called: Papel OsmóticoThe customer returned the garment without the Papel Osmótico.Nevertheless we will process a refund to the customerSince the customer paid this order using different credit cards we will issue a refund check which will be mailed to her this afternoon.Respectfully,*** *** ***

A refund has been processed directly to Mrs*** Amazon AccountPlease allow to days to view the funds on the account
Thank you
*** ***

On March 30th at 8:02 AM Mundo Latino received an an email from Mrs. [redacted] stating that she had send back an order placed on January 7th, shipped on January 8th, tracking number: [redacted] and received by the customer on January 12, 2015 at 11:17 am.
Mundo Latino Customer...

Service Department responded back that same same day: Monday, March 30, 2015 at 1:26 PM apologizing for the inconvenience and requesting the tracking number for her return because the order does not show up as being returned on our system.
We understand that parcels can get lost by the carrier and Mundo Latino will issue a refund upon receipt of the package or a tracking number for the return so we can try to locate the parcel.
But we have yet to receive a response from the customer so we can proceed with the refund.
Thank you very much for your attention.
[redacted]
Mundo Latino

To whom it may concern,
Mrs. [redacted] placed an order of 2 items on October 24th of 2015. 
One item was returned by the customer and an exchange was requested which was shipped on Nov 17th.
This exchange was returned by the customer and a refund...

was requested. 
Our policies state that we can only make one replacement or exchange, we do not accept returns of exchanges.
This policies can be found on the back of our invoices and also on our website.
We offered the customer that we could send her a second exchange but not a refund since this was already a return of an exchange and as such was out of warranty.
Also, this order was shipped along with a product called: Papel Osmótico. The customer returned the garment without the Papel Osmótico.
Nevertheless we will process a refund to the customer. Since the customer paid this order using 2 different credit cards we will issue a refund check which will be mailed to her this afternoon.
Respectfully,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
As [redacted] at Mundo Latino stated, I did receive a response from them.  I promptly replied to them on the same day informing them that my tracking information had been lost because I recently moved.   They didn't provide free return shipping so I lost money on the product and shipping it back.  If Mundo Latino is unwilling to provide a refund, then I will accept a replacement product in the correct size.  
Regards,
[redacted]

Review: I order a girdle from this company the lay her name was [redacted] she advices me that I should get a large base in my size and weight . I order the girdle it came isn't fit I called and they told me I had to return it back to them for my full refund which that's what I wanted. I even paid usps postage since they won't cover the shipping cost back to them . This happen in November its January now and u haven't seen my refund I track the shipment they received it. I called ask to speak to a supervisor and explain the situation she put me on a long hold. Then comes back to the phone that unfortunatly she couldn't process a refund only exchange I was advised from the agent [redacted] that I was able to get my refund if it didn't for or don't work out for me . I still haven't got my refund I want my refund that is all is that a lot to ask. So unprofessional from their part . I was promise a refund now they're saying I can't get it only exchange only but I don't want any thing anymore from their catalog I'm very upset and hurtDesired Settlement: I want my full refund . No expections I paid postage to send the item back . That's the least I can get is my refund for something I no longer have.

Business

Response:

To whom it may concern,

Review: I made an order from this company (through Amazon) on January 7th, 2015 but the item was too large. I requested a refund and return on January 23rd, 2015 and sent the item through USPS on that same day. Mundo Latino claims they never received the item and they are refusing to refund me or provide an exchange for the product that was sent back to them.Desired Settlement: I would like Mundo Latino to send me an exchange product in the correct size, or provide me with a refund for the item that was returned.

Business

Response:

On March 30th at 8:02 AM Mundo Latino received an an email from Mrs. [redacted] stating that she had send back an order placed on January 7th, shipped on January 8th, tracking number: [redacted] and received by the customer on January 12, 2015 at 11:17 am.

Mundo Latino Customer Service Department responded back that same same day: Monday, March 30, 2015 at 1:26 PM apologizing for the inconvenience and requesting the tracking number for her return because the order does not show up as being returned on our system.

We understand that parcels can get lost by the carrier and Mundo Latino will issue a refund upon receipt of the package or a tracking number for the return so we can try to locate the parcel.

But we have yet to receive a response from the customer so we can proceed with the refund.

Thank you very much for your attention.

Mundo Latino

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

As [redacted] at Mundo Latino stated, I did receive a response from them. I promptly replied to them on the same day informing them that my tracking information had been lost because I recently moved. They didn't provide free return shipping so I lost money on the product and shipping it back. If Mundo Latino is unwilling to provide a refund, then I will accept a replacement product in the correct size.

Regards,

Business

Response:

A refund has been processed directly to Mrs. [redacted] Amazon Account. Please allow 2 to 3 days to view the funds on the account.

Thank you.