Mungenast Hyundai

Initial Business Response / [redacted] (1000, 5, 2016/01/27) */ Our Service Manager spoke with the customer on Monday, January 18, We have mailed her a refund check for $for the difference in cost of replacing the starter versus the lever onlyHe also invited her to come into the dealership, so they can inspect the vehicle and new starter togetherShe has an appointment for Friday, January 29, Initial Consumer Rebuttal / [redacted] (3000, 8, 2016/02/01) */ Mungenast has given me a refund Thank you for your assistance

The customer leased a Santa Fe from our dealership in February Our General Manager worked with him on the disposition fee required by Hyundai upon return of the leaseAlthough outlined in his signed contract, we paid the fee in good faith for the customerThe customer returned his lease after January 1st, The State of Missouri requires residents to pay Personal Property Tax on any vehicle they have registered in their name as of January 1st of any given tax yearThis includes leased vehicles Because Personal Property Tax on leased vehicles is assessed in the name of the leasing company, Hyundai Motor Finance would be the responsible party for submitting the Personal Property Tax payment based on the January 1, assessmentAs the named lessor, Hyundai Motor Finance would have sent the Personal Property Tax payment, but as the lessee, the customer is contractually obligated for reimbursing the lessor per the signed lease agreement The customer informed our General Manager that he purchased a new vehicle in February of 2016, therefore he would not have been billed for Personal Property Taxes on both vehiclesNo matter which dealership a vehicle is leased from, Personal Property Taxes are ultimately the responsibility of the lessee—not the leasing company, nor the dealership—in states where such taxes are assessed, unless otherwise stated in the lease agreement Based upon this information, we feel our dealership has extended sufficient assistance to the customer regarding his concerns and no further reimbursement is needed

Initial Business Response / [redacted] (1000, 5, 2015/11/09) */ I have spoken with the customer about charges and have taken care of itThe customer was satisfied

Initial Business Response / [redacted] (1000, 5, 2015/07/08) */ Our service director spoke with the customer on 6/30/and offered $reimbursement for the rear brake repairs that were completed by the customer, and the check was mailed on 7/1/He also offered to complete a thorough point inspection of the vehicle at the customer's convenienceThe vehicle was brought in on 7/6/15, and the customer was provided a rentalWe inspected the vehicle on 7/7/and found the front brakes to be of no concern at this time, although the cabin air filter and engine air filter were found to be dirtyAs a courtesy, we replaced these filters at no charge to the customerThe customer was also given a $service credit for future use and seems to be satisfied with our efforts in resolving their concerns Final Consumer Response / [redacted] (2000, 11, 2015/07/10) */ They have since rectified the situation with my car and I would like to mark this issue as resolved

The customer’s Hyundai Sonata was brought into our service department on November 7, for a concern that it had stopped running at a stop lightAlthough we were unable to duplicate the concern and found no stored codes, our Hyundai certified technician determined that, per the customer’s reported symptoms, there was an inhibitor switch failureWe replaced the inhibitor switch at the customer’s request, amounting to $On December 29, 2017, the vehicle was brought into service with concern that the vehicle stopped and would not start back upWe charged the battery and retested it, and found high resistanceThe customer opted to replace the battery per our recommendation, amounting to $On January 2, 2018, the customer reported the vehicle stopped again while driving, and the check engine light came onOn January 8, 2018, [redacted] took ownership of Mungenast Hyundai, therefore we were no longer able to control the business operations in relation to this customer’s concernThe Mungenast Automotive Family would like to reimburse the customer for the repairs completed on 11/7/and 12/29/under their ownershipIf accepted, a check will be mailed to the customer in the amount of $to the address provided

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

On December 8, the customer brought the 2013 Hyundai Santa Fe to our service department stating the vehicle had stalled twice upon acceleration, and had to be turned off and back on to operate correctlyAs a result of our diagnosis, we performed a throttle body assembly
replacement to correct the concern. In March of 2017, the customer brought the vehicle to our service department stating there was a rattling noise and the vehicle had cut off multiple times on the way to the dealershipUpon diagnosis, we pulled the oil pan and found large amounts of metal in the pan and oilThe customer's extended warranty company was contacted for approval of long block replacementAfter replacing the engine, the vehicle was significantly test driven and found all to be working properly at that timeOn March 17, the customer came in with a check engine light onWe found the sensor to be failing, therefore it was replacedThe starter lever was also replaced as result of the vehicle not startingOn May 3, the customer brought the vehicle in stating the check engine light had come on again, however the light was not currently on when the vehicle was brought into the shopWe pulled history codes and found a code referencing the voltage “B” circuit high, but no other issuesWe contacted Hyundai, the manufacturer, and opened a case with their techlineWe were advised to graph the data and test drive the vehicle furtherUpon test driving the vehicle miles, we were unable to duplicate the concern, so the customer was advised to monitorOn May 23, the customer came in with a check engine light back onThe code was referencing the sensor again, therefore it was replaced under the service and parts warranty, having been replaced in March July 13, was the last time we saw the vehicleThe customer stated that the check engine light had been on for two days, but was now offWe were only able to find a history code referencing the sensor from the previous repair in MayThe code was cleared and customer was advised to monitorThe customer has opened a case with Hyundai Consumer Affairs regarding their complaintThe $1,settlement that the customer mentioned was offered by Hyundai directlyAt this time, we feel Mungenast Hyundai has made genuine effort to repair the customer’s vehicle per Hyundai’s factory specifications and no further restitution is necessaryWe apologize for everything the customer has gone through in reference to these repairs and understand their frustrationWe are certainly willing to discuss options to trade them out of the vehicle, if they wish to do so. However, we feel that further negotiation should be referred to Hyundai Consumer Affairs for the customer’s dispute of their offered settlement

We sincerely apologize for the misunderstanding on our end regarding the customer's extended warranty that they purchased from our dealershipUpon further investigation by our service manager, the proper documentation for their warranty was recovered, and the customer has been contactedThey
dropped off the vehicle with our service department on 8/9/17, and we provided them with a loaner vehicle while the repairs to the seat at performed under warrantyThe customer will be contacted again once it's complete

Our General Manager, *** *** spoke with the customer on Friday, March 18thThey discussed his concerns and came to an amicable resolution, reimbursing the customer for the repairs to the axle, that he felt were not neededA check for the amount agreed upon was mailed to the customer on
Tuesday, March 22nd

The customer brought the Hyundai Sonata into our service department on August 30, We mounted and balanced one new tire and performed the Parking Brake Switch Recall for the SonataAt that time we also performed a multi-point inspection of the vehicleUnfortunately, the findings upon
diagnosis with the engine on 9/8/could not have otherwise been foreseen with our 34-point inspection of the vehicle on 8/30/On September 8, the customer had the vehicle towed to our service center, because the vehicle would not startThe customer was provided a rental vehicle at no charge while we performed a diagnosisOur certified technician verified the engine had locked up with inability to turn it over by handThe oil pan was removed and metal was found in the panThe valve cover was removed, and the camshaft journals were found scored; therefore, a long block replacement was recommendedWe submitted a warranty claim with pictures to Hyundai, the manufacturerHyundai reviewed the request and declined to provide assistance due to the evidence of the failure being consistent with a lack of lubrication and improper maintenanceThe customer then provided us with additional receipts and documentation relating to prior maintenance of the vehicle, which we submitted to Hyundai as wellUnfortunately beyond our control, no further assistance from the manufacturer was offered, because the documentation was insufficient in representing regular maintenance of the vehicle within Hyundai manufacturer’s specificationsWe are very sorry to hear that the customer felt she was treated poorly by any representative from Hyundai Consumer AffairsFollowing their decision, our Service Director made genuine effort to find the most economical option for a replacement engine, with the customer’s best interest in mindWe agreed on an engine with only 11,miles, with a six month parts and labor warranty, installed for $4,700, and the replacement was performed by our certified techniciansWe again provided the customer alternate transportation at no charge during this timeWe apologize if at all during this transaction the customer felt our management team was not acting in good faith to reach an amicable resolutionWe feel that genuine effort was made by our dealership to take care of the customer given all circumstances, and no further reimbursement toward the engine repair is warranted at this time

Dealership was unaware of the damaged seatbelt.   After receiving the Revdex.com report we contacted the customer and informed her that we would be ordering a new seatbelt.  The part came in stock and we contacted the customer on 08/02/16.  The customer said that she would check her...

shedule and call back to set up a time to have the new belt installed.  There is no charge for replacing the seatbelt.

The customer leased a 2013 Santa Fe from our dealership in February 2013. Our General Manager worked with him on the disposition fee required by Hyundai upon return of the lease. Although outlined in his signed contract, we paid the fee in good faith for the customer. The customer returned his...

lease after January 1st, 2016. The State of Missouri requires residents to pay Personal Property Tax on any vehicle they have registered in their name as of January 1st of any given tax year. This includes leased vehicles.   Because Personal Property Tax on leased vehicles is assessed in the name of the leasing company, Hyundai Motor Finance would be the responsible party for submitting the Personal Property Tax payment based on the January 1, 2016 assessment. As the named lessor, Hyundai Motor Finance would have sent the 2016 Personal Property Tax payment, but as the lessee, the customer is contractually obligated for reimbursing the lessor per the signed lease agreement.   The customer informed our General Manager that he purchased a new vehicle in February of 2016, therefore he would not have been billed for 2016 Personal Property Taxes on both vehicles. No matter which dealership a vehicle is leased from, Personal Property Taxes are ultimately the responsibility of the lessee—not the leasing company, nor the dealership—in states where such taxes are assessed, unless otherwise stated in the lease agreement.   Based upon this information, we feel our dealership has extended sufficient assistance to the customer regarding his concerns and no further reimbursement is needed.

Initial Business Response /* (1000, 5, 2015/12/21) */
We picked up the customer's vehicle on Wednesday, 12/16/15, and took it straight to [redacted] Complete Car Center, where the customer originally had their remote starter installed. The manager informed us that they still sell the same model...

that the customer had originally installed, so it should be no problem to repair. After diagnosing the issue, the manager informed us that internal components of the product had failed, so they had to replace the unit. We took care of the cost and returned the vehicle to the customer on 12/18/15. Once the customer had time to look over the vehicle, he informed us that the new unit was not identical to the original, and operated slightly different as well. [redacted] did not inform us that would be the case. We are willing to do whatever it takes to make this right for the customer, even if that means having a new unit installed that operates the same as their original remote starter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/11/09) */
I have spoken with the customer about charges and have taken care of it. The customer was satisfied.

The customer’s 2012 Hyundai Sonata was brought into our service department on November 7, 2017 for a concern that it had stopped running at a stop light. Although we were unable to duplicate the concern and found no stored codes, our Hyundai certified technician determined that, per the customer’s...

reported symptoms, there was an inhibitor switch failure. We replaced the inhibitor switch at the customer’s request, amounting to $233.36. On December 29, 2017, the vehicle was brought into service with concern that the vehicle stopped and would not start back up. We charged the battery and retested it, and found high resistance. The customer opted to replace the battery per our recommendation, amounting to $187.20. On January 2, 2018, the customer reported the vehicle stopped again while driving, and the check engine light came on. On January 8, 2018, [redacted] took ownership of Mungenast Hyundai, therefore we were no longer able to control the business operations in relation to this customer’s concern. The Mungenast Automotive Family would like to reimburse the customer for the repairs completed on 11/7/17 and 12/29/17 under their ownership. If accepted, a check will be mailed to the customer in the amount of $420.56 to the address provided.

Initial Business Response /* (1000, 5, 2016/01/27) */
Our General Manager spoke with the customer on Friday, January 22, 2016. He invited him back to our Hyundai dealership to fix the belt and gasket issue. He also advised the customer that we would perform a thorough inspection of the vehicle, so...

that his warranty will be utilized if needed. The customer had his vehicle towed to our dealership today (1/27/16), and we are currently reviewing his concerns. He will be out of the country for the next two weeks, so he will be contacting us when he returns to discuss our findings.

The customer came in with pre-approved financing through their credit union. We instructed them to complete a credit application, which would only be submitted to their credit union, so that we could secure the financing with them directly. The customer completed and signed the credit...

application with no concern. After the information was submitted to the credit union, they contacted us with a question about the customer’s income, which we forwarded to the customer. The customer came back to the dealership with concern about the credit inquiry, and our Sales Manager re-assured the customer that it was only used to secure financing with their credit union, and offered to review their signed credit application, but they declined. We apologize for any misunderstanding. We feel our dealership provided the customer adequate information and opportunity to decline the credit inquiry, and made genuine effort to resolve their concerns at that time.

Initial Business Response /* (1000, 5, 2016/01/27) */
Our Service Manager spoke with the customer on Monday, January 18, 2016. We have mailed her a refund check for $347.00 for the difference in cost of replacing the starter versus the lever only. He also invited her to come into the dealership, so...

they can inspect the vehicle and new starter together. She has an appointment for Friday, January 29, 2016.
Initial Consumer Rebuttal /* (3000, 8, 2016/02/01) */
Mungenast has given me a refund.
Thank you for your assistance.

Initial Business Response /* (1000, 5, 2015/07/08) */
Our service director spoke with the customer on 6/30/15 and offered $100.00 reimbursement for the rear brake repairs that were completed by the customer, and the check was mailed on 7/1/15. He also offered to complete a thorough 34 point...

inspection of the vehicle at the customer's convenience. The vehicle was brought in on 7/6/15, and the customer was provided a rental. We inspected the vehicle on 7/7/15 and found the front brakes to be of no concern at this time, although the cabin air filter and engine air filter were found to be dirty. As a courtesy, we replaced these filters at no charge to the customer. The customer was also given a $100.00 service credit for future use and seems to be satisfied with our efforts in resolving their concerns.
Final Consumer Response /* (2000, 11, 2015/07/10) */
They have since rectified the situation with my car and I would like to mark this issue as resolved.