Mungenast St Louis Acura

The customer purchased the Ford Explorer from our dealership on 09/24/16, a twelve year old vehicle with 120,miles at the time of saleThe vehicle passed Missouri State Safety inspection and Emissions Testing at that timeAfter our 32-point inspection, our certified technicians replaced the right inner tie rod and performed a four-wheel alignmentAs a result of an ABS light diagnosis, the light-speed control deactivator switch was also replaced at that timeThe customer purchased the vehicle with a 30-day/1,mile limited warranty agreementThis warranty states that we, the selling dealer, will pay 50% of the labor and 50% of the parts for the covered systems that fail during the warranty period, including internal lubricated parts with the engine, transmission, and differentialThe customer did not purchase an extended warranty or service contract at the time of purchaseIn May of 2017, more than seven months after purchase, the customer came to us with concerns of the transmission slippingThe vehicle was diagnosed as needing a transmission and converter rebuildAlthough well out of parameter of their limited warranty, we in good faith split the cost of repairs with the customer by 50%, our share amounting to $1,At this time, we feel substantial effort has been made to assist with further maintenance of this vehicle that would have otherwise been responsibility of the customer

The customer brought his vehicle in for a passenger side day time running light bulb to be replaced on November 12, 2015, which we completedOn December 18, 2015, the customer came in stating the right headlight sometimes comes on and sometimes does not, and had been happening since the last service in NovemberAt that time, our technician found the ignitor/inverter to be bad and needed to be replacedDue to age and mileage of the vehicle, it is out of warrantyAs a goodwill gesture, we covered 50% of the repair On June 1, 2016, the customer came in stating that when driving on the highway, both low beam headlights will flicker and then go outAfter extensive testing, we were unable to diagnose an issue with the headlights, they were operating properly at that timeIt would not make business sense for us to replace something that we cannot verify is broken, because if we did we couldn’t guarantee the repair On September 30, 2016, the customer came in with the same concernOur technician determined that the driver side ignitor/inverter was bad and needed to be replaced, as well as both (driver and passenger) headlight bulbsPrior to the repairs being completed, our General Manager contacted the customer with the cost to replace the driver side ignitor/inverter and informed him that we would cover both bulb replacements as a goodwill gestureThe repairs have been completed, and the customer has picked up the vehicle

Our General Manager and Sales Manager have made multiple attempts by phone and email to reach the customer since we received notice of the complaint on 5/9/The customer has not returned their messagesOur independent Customer Relations Department performed a courtesy follow up call on 5/8/17, to ensure the service at Mungenast Lexus of StLouis was satisfactory on 5/5/The customer indicated they were satisfied with the service and provided no additional comments or concerns at that time As a goodwill gesture, we would like to take care of replacing the water pump, the battery terminal, and the axle boots that were recommended by Mungenast Lexus of StLouis on 5/5/Upon inspection of the vehicle prior to the sale on 12/19/16, the tires and brakes measured within State Inspection requirementsThese are regular maintenance wear items, and under the terms in which the customer purchased the vehicle, we do not feel the dealership is financially responsible for their replacementIf the customer would like to discuss the matter further or schedule to have the water pump, battery terminal, and axle boots replaced, they may contact our General Manager, [redacted] , or Service Manager, [redacted]

I left *** *** a voice message on 10-14-at 1:pmI stated that we would take care of the scratches and rotoate the tiresAsked for a return call to set up a time to complete themAppoligized for the key sittuationWe did give the customer a fuel card for the inconvience with the key
and expired inspectionOnce an appt is set we will complete the requested repairs

We sincerely apologize to our customer for the break down in communication and delay in getting this resolvedWe're sorry to hear that the customer received a ticket as a result of this, and we're more than happy to reimburse themA check in the amount of $has been mailed to the customer at
the address provided. We appreciate their patience and understandingIf there is anything more we can do, we encourage them to contact our Customer Relations Team at *** ***

The customer brought his vehicle in for a passenger side day time running light bulb to be replaced on November 12, 2015, which we completed. On December 18, 2015, the customer came in stating the right headlight sometimes comes on and sometimes does not, and had been happening since the last...

service in November. At that time, our technician found the ignitor/inverter to be bad and needed to be replaced. Due to age and mileage of the vehicle, it is out of warranty. As a goodwill gesture, we covered 50% of the repair.   On June 1, 2016, the customer came in stating that when driving on the highway, both low beam headlights will flicker and then go out. After extensive testing, we were unable to diagnose an issue with the headlights, they were operating properly at that time. It would not make business sense for us to replace something that we cannot verify is broken, because if we did we couldn’t guarantee the repair.   On September 30, 2016, the customer came in with the same concern. Our technician determined that the driver side ignitor/inverter was bad and needed to be replaced, as well as both (driver and passenger) headlight bulbs. Prior to the repairs being completed, our General Manager contacted the customer with the cost to replace the driver side ignitor/inverter and informed him that we would cover both bulb replacements as a goodwill gesture. The repairs have been completed, and the customer has picked up the vehicle.

Our General Manager and Sales Manager have made multiple attempts by phone and email to reach the customer since we received notice of the complaint on 5/9/17. The customer has not returned their messages. Our independent Customer Relations Department performed a courtesy follow up call on 5/8/17,...

to ensure the service at Mungenast Lexus of St. Louis was satisfactory on 5/5/17. The customer indicated they were satisfied with the service and provided no additional comments or concerns at that time.   As a goodwill gesture, we would like to take care of replacing the water pump, the battery terminal, and the axle boots that were recommended by Mungenast Lexus of St. Louis on 5/5/17. Upon inspection of the vehicle prior to the sale on 12/19/16, the tires and brakes measured within State Inspection requirements. These are regular maintenance wear items, and under the terms in which the customer purchased the vehicle, we do not feel the dealership is financially responsible for their replacement. If the customer would like to discuss the matter further or schedule to have the water pump, battery terminal, and axle boots replaced, they may contact our General Manager, [redacted], or Service Manager, [redacted].

The customer purchased the 2004 Ford Explorer from our dealership on 09/24/16, a twelve year old vehicle with 120,392 miles at the time of sale. The vehicle passed Missouri State Safety inspection and Emissions Testing at that time. After our 32-point inspection, our certified technicians replaced the right inner tie rod and performed a four-wheel alignment. As a result of an ABS light diagnosis, the light-speed control deactivator switch was also replaced at that time. The customer purchased the vehicle with a 30-day/1,000 mile limited warranty agreement. This warranty states that we, the selling dealer, will pay 50% of the labor and 50% of the parts for the covered systems that fail during the warranty period, including internal lubricated parts with the engine, transmission, and differential. The customer did not purchase an extended warranty or service contract at the time of purchase. In May of 2017, more than seven months after purchase, the customer came to us with concerns of the transmission slipping. The vehicle was diagnosed as needing a transmission and converter rebuild. Although well out of parameter of their limited warranty, we in good faith split the cost of repairs with the customer by 50%, our share amounting to $1,535.46. At this time, we feel substantial effort has been made to assist with further maintenance of this vehicle that would have otherwise been responsibility of the customer.

The customer purchased the 2004 Ford Explorer from our dealership on 09/24/16, a twelve year old vehicle with 120,392 miles at the time of sale. The vehicle passed Missouri State Safety inspection and Emissions Testing at that time. After our 32-point inspection, our certified technicians replaced...

the right inner tie rod and performed a four-wheel alignment. As a result of an ABS light diagnosis, the light-speed control deactivator switch was also replaced at that time. The customer purchased the vehicle with a 30-day/1,000 mile limited warranty agreement. This warranty states that we, the selling dealer, will pay 50% of the labor and 50% of the parts for the covered systems that fail during the warranty period, including internal lubricated parts with the engine, transmission, and differential. The customer did not purchase an extended warranty or service contract at the time of purchase. In May of 2017, more than seven months after purchase, the customer came to us with concerns of the transmission slipping. The vehicle was diagnosed as needing a transmission and converter rebuild. Although well out of parameter of their limited warranty, we in good faith split the cost of repairs with the customer by 50%, our share amounting to $1,535.46. At this time, we feel substantial effort has been made to assist with further maintenance of this vehicle that would have otherwise been responsibility of the customer.