We did contact [redacted] concerning the matters discussed in his complaint Customer satisfaction is important to our company and we were not aware of any issues until the complaint was filed ASAP did install an a/c unit for Mr [redacted] on 12/23/ Our a/c installations come with a one year labor warranty, after the first year units are covered under the manufacturers warranty for parts only After contacting Mr [redacted] , he stated that his unit has not been functioning properly to this day We immediately sent out a service technician on 9/24/2014, to inspect Mr [redacted] 's a/c uncharge Our service technician found Mr [redacted] 's a/c unit to be working properly, maintaining a temperature of degrees We did offer a $refund and a month labor warranty extension to Mr [redacted] as a good faith effort to maintain customer satisfaction He declined the offer
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I received a messages from ASAP that they sent to Revdex.com regarding my claimThe temperature of degree which is incorrect the temperature was degree and the air conditioner would not maintain that temperatureMy counter offer I would like to make to them is $and a one year extension for good faith that it will run correctly during the coming the summer months Regards, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I received a messages from ASAP that they sent to Revdex.com regarding my claim. The temperature of 72 degree which is incorrect the temperature was 80 degree and the air conditioner would not maintain that temperature. My counter offer I would like to make to them is $400 and a one year extension for good faith that it will run correctly during the coming the summer months.
Regards,
[redacted]
We did contact [redacted] concerning the matters discussed in his complaint. Customer satisfaction is important to our company and we were not aware of any issues until the complaint was filed. ASAP did install an a/c unit for Mr. [redacted] on 12/23/2011. Our a/c...
installations come with a one year labor warranty, after the first year units are covered under the manufacturers warranty for parts only. After contacting Mr. [redacted], he stated that his unit has not been functioning properly to this day. We immediately sent out a service technician on 9/24/2014, to inspect Mr. [redacted]'s a/c unit-no charge. Our service technician found Mr. [redacted]'s a/c unit to be working properly, maintaining a temperature of 72 degrees. We did offer a $200.00 refund and a 6 month labor warranty extension to Mr. [redacted] as a good faith effort to maintain customer satisfaction. He declined the offer.
We did contact [redacted] concerning the matters discussed in his complaint Customer satisfaction is important to our company and we were not aware of any issues until the complaint was filed ASAP did install an a/c unit for Mr [redacted] on 12/23/ Our a/c installations come with a one year labor warranty, after the first year units are covered under the manufacturers warranty for parts only After contacting Mr [redacted] , he stated that his unit has not been functioning properly to this day We immediately sent out a service technician on 9/24/2014, to inspect Mr [redacted] 's a/c uncharge Our service technician found Mr [redacted] 's a/c unit to be working properly, maintaining a temperature of degrees We did offer a $refund and a month labor warranty extension to Mr [redacted] as a good faith effort to maintain customer satisfaction He declined the offer
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I received a messages from ASAP that they sent to Revdex.com regarding my claimThe temperature of degree which is incorrect the temperature was degree and the air conditioner would not maintain that temperatureMy counter offer I would like to make to them is $and a one year extension for good faith that it will run correctly during the coming the summer months Regards, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I received a messages from ASAP that they sent to Revdex.com regarding my claim. The temperature of 72 degree which is incorrect the temperature was 80 degree and the air conditioner would not maintain that temperature. My counter offer I would like to make to them is $400 and a one year extension for good faith that it will run correctly during the coming the summer months.
Regards,
[redacted]
We did contact [redacted] concerning the matters discussed in his complaint. Customer satisfaction is important to our company and we were not aware of any issues until the complaint was filed. ASAP did install an a/c unit for Mr. [redacted] on 12/23/2011. Our a/c...
installations come with a one year labor warranty, after the first year units are covered under the manufacturers warranty for parts only. After contacting Mr. [redacted], he stated that his unit has not been functioning properly to this day. We immediately sent out a service technician on 9/24/2014, to inspect Mr. [redacted]'s a/c unit-no charge. Our service technician found Mr. [redacted]'s a/c unit to be working properly, maintaining a temperature of 72 degrees. We did offer a $200.00 refund and a 6 month labor warranty extension to Mr. [redacted] as a good faith effort to maintain customer satisfaction. He declined the offer.