Muniré Furniture

Thankyou everything has been resolved. HappyHolidays Nice speaking with you today.Based on our conversationyou confirmed that the retailer you purchased this set from delivered thereplacement hutch we provided him and repaired the other itemsBased on theseactions you stated that this
has resolved your issues..We are sorry it took so long but as I explained dueto the delay from the factory on the hutch we unfortunately had to waitthis amount of time.I am copying Revdex.com on this email so they can close yourcase as resolved by both parties. Good luck with the furniture and the baby

Hi ***,Per our conversation Due to our company filingbankruptcy we are unable to send you a replacement dresser and pay for theshipping costs as this issue occurred pre petition and is therefore considereda matter of the bankruptcy debt considered frozen by the courtThe good news is that the
problems pictured in your emailall seem fixableHopefully with a simple touch up paint and somepaintable caulking you can repair the slight cracking in the dresserjoint areaWe will send touch up paint for the dresser and you agreed to tryto level the dresser with simple fix of nailing a couple of plastic feet soldat *** *** for about 75cents each, which should solve your drawer issuesIwill work on sending you a conversion kit at no charge which is valued at $200as a way of expressing our apology for the frustration you have had to endure..This is the most we can offer at this time.Please feel free to call me on my cell phone below if youor your husband would like any help in fixing the drawers. *** ***National Director ofSalesMunire Furniture

Unfortunately Mr. [redacted] never received the first hardware pack that was mailed to him via [redacted] on 12/20/2015 to the PO Box he provided. In order to remedy this situation and prevent it from happening again I contacted him to let him know that I will be resending the entire hardware pack,...

instructions and brackets for free of charge via [redacted] so that he can track the delivery, he provided his home address.The hardware pack will be picked up today(2/19/2015) by [redacted] and shipped under the tracking# [redacted]We apologize for the miscommunication and error in shipping and hope that by updating the carrier to [redacted] as well as updating his address will result in a seamless transaction.I have let Mr. [redacted] know that if he encounters any additional issues to let me know right away and I will continue to help him in any way that I can. E-mail Correspondence:   Hi
[redacted],
Thank
you very much for the information. I sent it to your home address. Your package
will be picked up by [redacted] shortly. Your tracking# is [redacted]
Once
again I am so sorry about the miscommunication and delay. You should be
receiving your package in a few days. If you encounter any additional issues
please do not hesitate to let me know.
Thanks,
[redacted]Muniré Furniture[redacted]
 
From: [redacted]]
Sent: Wednesday, February 18, 2015 2:35 PM
To: [redacted]
Subject: Re: Replacement parts and directions for SAVOY LEATHER CRIB CL
CHERRY MODEL # [redacted]
Good morning [redacted], Thank you for responding.  My mailing address is:
[redacted]
[redacted]
[redacted]
If you are going to send it [redacted] then it would be butter to send it my home
address at:
[redacted]
[redacted]
[redacted]
Thank you
[redacted]
On Feb 18, 2015 11:19 AM, "[redacted]"
<[redacted]> wrote:
Hi [redacted] 
I am so sorry if
you never received the parts that you purchased. The package containing the Y
brackets and all hardware was sent out to you on 12/20/15. We do not charge
anyone’s credit card until the package is either already shipped or awaiting
pick up.
I will get the
parts resent out to you via [redacted] that way I can provide you with a tracking#
so you can be 100% sure that they are on their way and you will know if there
are any issuesCan you please just
verify your shipping address again so I can be sure everything is sent out
correctly?
Thanks,
[redacted]Muniré
Furniture[redacted]

Complaint: [redacted]
I am rejecting this response because:We have literally tried everything we possibly can to fix the issues with the drawers of our dresser. We have tightened the wheels of the drawers, we went out and bought levelers, flipped it on it's side, taken out the drawers, ...not sure what else we can do at this point. My last phone conversation with [redacted], he mentioned that a new dresser could be sent only if we paid the $150-$200 shipping cost. I know that's not fair, but at this point we are 100% willing to pay that. We are having to do more work than we should to fix these issues, and that is definitely not fair. We are not even going to mess with attempting to paint the chipped areas because 1. We have not had the touch-up paint mailed to us and 2. That is honestly the least of our concerns right now. We should not have to lift a finger for a new, expensive piece of furniture. We are completely aware that the business filed for bankruptcy, but [redacted] did in fact say that a dresser could be sent ONLY if we paid shipping. That is what we want to do.
Regards,
[redacted]

Hi [redacted],
Please send me the details of what you ordered (name of collection and which items so I can track your order.
 
 
 
 
I ordered a Munire Baby Furniture product through NFM on 8/10/2014 with an estimated arrival date of 8/25/2014 and a scheduled deliver for...

9/20/2014. We sold everything for a location transfer and we we're moving into a new home that weekend it worked out well. On 9/10/2014 I was informed that the manufacturer, Munir, was delaying the furniture and would not be delivered on 9/20/2014 like I had agreed to. On 9/15 I was told that it would be in and delivered on 10/4/2014. On 10/3/2014 I was told that it was supposed to be in on 10/2/2014 but was not in yet and thus would not be delivered. I sit here now with no one willing to give me an estimated delivery date. I have called Munire several times using the number provided on their website and they simply do not answer the phone and the mailbox is full.
 
Please pick an acceptable delivery date and stick to it or refund my money and compensate me for my trouble and my now having to order from another vendor with expedited shipping
 
 
 
Robert Omansky
National Director of Sales
Munire Furniture
91 New England Ave.
Piscataway, N.J. 08854
email: [email protected]
Phone: (732)339-6070
Fax:     (732)339-6073
Cell:    (516)220-8181

Thank you everything has been resolved. Happy Holidays letizia musetti <[email protected]>Dec 9 (1 day ago)to Robert, me, AllisonThank you everything has been resolved. Happy Holidays Sent from Letizia iPhone

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Review: In December 2014 I contacted Munire via their web page, [redacted] I was requesting replacement parts for the SAVOY LEATHER CRIB model # [redacted] I received a response from [redacted] ([redacted]) stating that it would be $40 for the replacement parts requested. [redacted] also stated that my credit card would not be charged until the item was being shipped out. My credit card was charged on December 23, 2014. To date (2-11-2015) I have not received the replacement parts. I also explained that I needed the parts because my daughter is due 2-19-2015. I have e mailed the company and I've called them several times and I Have not gotten a response. I really need those parts or my money refunded.Desired Settlement: I need the parts delivered and a refund. I have all the e mails going back and forth with the company and a screen shot of a charge from Muniré for $40 on my statement.

Business

Response:

Unfortunately Mr. [redacted] never received the first hardware pack that was mailed to him via [redacted] on 12/20/2015 to the PO Box he provided. In order to remedy this situation and prevent it from happening again I contacted him to let him know that I will be resending the entire hardware pack, instructions and brackets for free of charge via [redacted] so that he can track the delivery, he provided his home address.The hardware pack will be picked up today(2/19/2015) by [redacted] and shipped under the tracking# [redacted]We apologize for the miscommunication and error in shipping and hope that by updating the carrier to [redacted] as well as updating his address will result in a seamless transaction.I have let Mr. [redacted] know that if he encounters any additional issues to let me know right away and I will continue to help him in any way that I can. E-mail Correspondence: Hi

[redacted],

Thank

you very much for the information. I sent it to your home address. Your package

will be picked up by [redacted] shortly. Your tracking# is [redacted]

Once

again I am so sorry about the miscommunication and delay. You should be

receiving your package in a few days. If you encounter any additional issues

please do not hesitate to let me know.

Thanks,

[redacted]Muniré Furniture[redacted]

From: [redacted]]

Sent: Wednesday, February 18, 2015 2:35 PM

To: [redacted]

Subject: Re: Replacement parts and directions for SAVOY LEATHER CRIB CL

CHERRY MODEL # [redacted]

Good morning [redacted], Thank you for responding. My mailing address is:

[redacted] 89125

If you are going to send it [redacted] then it would be butter to send it my home

address at:

[redacted] 89149

Thank you

On Feb 18, 2015 11:19 AM, "[redacted]"

<[redacted]> wrote:

Hi [redacted]

I am so sorry if

you never received the parts that you purchased. The package containing the Y

brackets and all hardware was sent out to you on 12/20/15. We do not charge

anyone’s credit card until the package is either already shipped or awaiting

pick up.

I will get the

parts resent out to you via [redacted] that way I can provide you with a tracking#

so you can be 100% sure that they are on their way and you will know if there

are any issuesCan you please just

verify your shipping address again so I can be sure everything is sent out

correctly?

Thanks,

[redacted]Muniré

Furniture[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: PLEASE help. This is the second complaint I am filing on Munire Furniture. We had tried to come to an agreement that our dresser would be replaced (due to the countless issues we had already mentioned in the previous complaint). Due to the fact that this company filed for bankruptcy, we were told by [redacted], which to our luck is no longer there, that the dresser would be replaced ONLY if we paid for the $200 shipping costs. We are so unhappy and dissatisfied with our current dresser that we agreed to pay it...WHICH WE DID. As soon as I gave them our payment information, they were so quick to deduct it out of our bank account. This has been nearly two months now. I have now sent THREE emails, simply asking when our dresser is going to be shipped and have not had any kind of answer. Not a single person has replied back to me. Now we are worried that we have thrown $200 THAT WE REALLY DON'T HAVE in the trash. Even a simple reply of, "it will be shipped in 6-8 weeks" has been given. I just called over there and tried every single extension, and of course no answer. I did leave a message. Please please help us. Regardless on what this company is going through, this is NOT FAIR. Their customer service is and has always been horrendous. I hope nobody else has to go through what we have had to deal with with these people. It is stressful!! Our daughter is almost a year old. We have had issues with this company back in March 2014 when the INCORRECT dresser was delivered. Now, still having issues with the dresser, but BIGGER problem. We just want our replacement!!!Desired Settlement: WE WANT OUT REPLACEMENT DRESSER NOW!!! They have our money, ($200 shipping fee) yet we still don't have our dresser, nor gotten any kind of info on when it will be shipped!!!

Review: I purchased furniture that came with a 1 year warranty. I filed a complaint with the company well before the 1 year warranty expired, but they will not replace the set for me.The company that I originally purchased the furniture from had been bought by the current company. Is the new company still responsible to fulfill the warranty. They say they are not. The company name has not changed. If not, then is there a way to have the original company fulfill my warranty by refunding me?Desired Settlement: I need information on this first. If the company is responsible to fulfill this warranty, then I would be happy with either a refund or replacement. I purchased the set via BuyBuyBaby, but they say this was a manufacturer warranty, so they are not responsible either.

Review: I ordered a Munire Baby Furniture product through NFM on 8/10/2014 with an estimated arrival date of 8/25/2014 and a scheduled deliver for 9/20/2014. We sold everything for a location transfer and we we're moving into a new home that weekend it worked out well.

On 9/10/2014 I was informed that the manufacturer, Munir, was delaying the furniture and would not be delivered on 9/20/2014 like I had agreed to. On 9/15 I was told that it would be in and delivered on 10/4/2014. On 10/3/2014 I was told that it was supposed to be in on 10/2/2014 but was not in yet and thus would not be delivered. I sit here now with no one willing to give me an estimated delivery date. I have called Munire several times using the number provided on their website and they simply do not answer the phone and the mailbox is full.Desired Settlement: Please pick an acceptable delivery date and stick to it or refund my money and compensate me for my trouble and my now having to order from another vendor with expedited shipping.

Business

Response:

Hi [redacted],

Please send me the details of what you ordered (name of collection and which items so I can track your order.

I ordered a Munire Baby Furniture product through NFM on 8/10/2014 with an estimated arrival date of 8/25/2014 and a scheduled deliver for 9/20/2014. We sold everything for a location transfer and we we're moving into a new home that weekend it worked out well. On 9/10/2014 I was informed that the manufacturer, Munir, was delaying the furniture and would not be delivered on 9/20/2014 like I had agreed to. On 9/15 I was told that it would be in and delivered on 10/4/2014. On 10/3/2014 I was told that it was supposed to be in on 10/2/2014 but was not in yet and thus would not be delivered. I sit here now with no one willing to give me an estimated delivery date. I have called Munire several times using the number provided on their website and they simply do not answer the phone and the mailbox is full.

Please pick an acceptable delivery date and stick to it or refund my money and compensate me for my trouble and my now having to order from another vendor with expedited shipping

Robert Omansky

National Director of Sales

Munire Furniture

91 New England Ave.

Piscataway, N.J. 08854

email: [email protected]

Phone: (732)339-6070

Fax: (732)339-6073

Cell: (516)220-8181

Review: Ordered product through a specialty retailor of Munire/Echelon. Munire/Echelon showed the item in stock however it still has yet to be delivered.

Ordered 3 munire/echelon products from specialty retailor on 1/11/14. All products were to be in stock per their website. To date (9/16/14) I have only received 2 of the 3 items (missing item is a nightstand). When inquiring about the 3rd item, Munire/Echelon advised it would be on several delivery trucks spanning over 4 months time. It never came. Finally, in April/May, it was advised that the item was not available and on backorder. They provided me $100 back on my order and advised it would be in production in July. It was not. Then I was told it would be in August. It was not. Then I was told it would be September. It was not. Now I am being told it will be in Mid-November. All of the latest information I have received from the specialty retailor. As I wanted to get direct information from Munire/Echelon, I have tried to reach out to them over the last few weeks. Phone calls go unanswered, several emails go unanswered (multiple attempts to various addresses). I have even tried facebook! The only response I have gotten was in regards to if a product was available. I do not know what to do anymore. The retailor I went though has even had troubles getting in contact with the company and the only reason I have an update on the status is because they were at a show were Munire/Echelon was at. I fear I will never get the product that I desperately want and paid for in full in January. I have spent so much time and effort on this alone. The specialty retailor has been pretty helpful but I know only they can do so much. I feel I have been lied to, manipulated, conned and taken advantage of. I want resolution from the company but they seem to want no part in it. I have also been told that they are closing the echelon portion of the company...however I can still view my product and in fact, new products on their site. How can they make new products and yet, not resolve old outstanding orders.Desired Settlement: Honestly, I don't want only a refund as I would have requested that a long time ago. I want either of the following:

a. discount off my entire purchase plus the missing piece

b. I would be willing to exchange the missing piece for another piece of equal or greater value (i.e. the ardmoire, hutch, etc).

I was given a beautiful baby cache bedroom set as a gift for my future baby girl. However the crib was not together but they had all the original hardware. I searched google and YouTube trying to find the directions but the search had negative results. I decided to email the company to see if they could send them to me. Not only did they reply within 15 minutes but they had the instructions attached to the email. This was by far the best customer service I have ever experienced. Plus the furniture is beautiful and sturdy. No plastic pieces and perfect for small children.

Review: I was not sure whether or not to label this a customer service issue, delivery issue, product issue, or refund/exchange issue because sadly, it is all of the above. This all started back in February when our order was placed. We were told it was on backorder till May (baby was due beginning of June), however we received the great news that it would be delivered the first week of April. We were so excited that day only to have the incorrect furniture delivered. We sent it back on the delivery truck, curious to see when the CORRECT furniture would be sent. When we finally receive it, it was left on our doorstep to assemble on our own after we paid $200 to have it assembled by the delivery guy. We were refunded $100 for it. Within two months of having the furniture, we notice a hairline crack on a leg to the crib and the paint on our dresser began to chip horribly. I mean, HORRIBLY. You would think we have had this furniture for years. Not only that, not one of the 6 dresser drawers stays shut. We try closing them, and they roll back out. I contacted Munire regarding these issues and it was like pulling teeth to try to get in contact with someone. When I finally heard from somebody, we were emailing back and forth trying to come to an agreement on how these issues would be resolved. All of a sudden, I didn't hear anything back from them. I tried calling and emailing numerous times, and nothing. FINALLY, I get a very short, rude and far from helpful reply from a lady named [redacted] telling me that the other lady who I had been communicating with, [redacted] was no longer there. The emailing simply stated, "[redacted] is no longer with us. Thanks, [redacted]." I was floored when I read the email. [redacted] and I agreed on us keeping the crib (regardless of the crack) and in exchange we would received a can of touch up paint and a free conversion kit. As for the dresser, it would be replaced. We are very nervous these things will not happen now since nobody has replied. We have paid thousands of dollars for these items.Desired Settlement: All we are asking is that we do indeed receive the free conversion kit, can of touch up paint (since we will keep the crib as is) and we have the entire dresser replaced. Since nobody is getting back to us, we are worried that we got "screwed" by this company. This is not fair. Their customer service is horrible. They are rude and act as though they do not care. They have our money, and we have crappy pieces of furniture. :( Please please please help us. :(

Business

Response:

Hi [redacted],Per our conversation . Due to our company filingbankruptcy we are unable to send you a replacement dresser and pay for theshipping costs as this issue occurred pre petition and is therefore considereda matter of the bankruptcy debt considered frozen by the court. The good news is that the problems pictured in your emailall seem fixable. Hopefully with a simple touch up paint and somepaintable caulking you can repair the slight cracking in the dresserjoint area. We will send touch up paint for the dresser and you agreed to tryto level the dresser with simple fix of nailing a couple of plastic feet soldat [redacted] for about 75cents each, which should solve your drawer issues. Iwill work on sending you a conversion kit at no charge which is valued at $200as a way of expressing our apology for the frustration you have had to endure..This is the most we can offer at this time.Please feel free to call me on my cell phone below if youor your husband would like any help in fixing the drawers. [redacted]National Director ofSalesMunire Furniture

Consumer

Response:

Review: [redacted]

I am rejecting this response because:We have literally tried everything we possibly can to fix the issues with the drawers of our dresser. We have tightened the wheels of the drawers, we went out and bought levelers, flipped it on it's side, taken out the drawers, ...not sure what else we can do at this point. My last phone conversation with [redacted], he mentioned that a new dresser could be sent only if we paid the $150-$200 shipping cost. I know that's not fair, but at this point we are 100% willing to pay that. We are having to do more work than we should to fix these issues, and that is definitely not fair. We are not even going to mess with attempting to paint the chipped areas because 1. We have not had the touch-up paint mailed to us and 2. That is honestly the least of our concerns right now. We should not have to lift a finger for a new, expensive piece of furniture. We are completely aware that the business filed for bankruptcy, but [redacted] did in fact say that a dresser could be sent ONLY if we paid shipping. That is what we want to do.

Regards,