Munson Ski & Marine

The customer was offered a credit for $for any inconvenience as good will The boat was detailed and the interior was not up to our standard We immediately conveyed to the customer that we would send out a detail crew to the boat to redetail the interior After the detail crew redetailed the boat; the customer said it looked "great" An incorrect cover was put in the boat after it was detailed in storage and his cover was delivered to him within hours Normally; with all issues resolved and resolved this quickly; a credit wouldn't be issued We offered a $future credit service as good will Since then; he called complaining once again and we have now agreed to refund his credit card the $

The bimini was sold to this customer at $They were not charged an additional $ It is unclear why they would be disputing $for additional freight that they did not payThey paid and we collected the original purchase amount of $It is correct that [redacted] would not take the bimnini due to size and it could only be shipped by freight truckWe agreed to ship it once we were able to access the [redacted] account with the original ship to address The delay was due to the person handling this on maternity leave I was first notified of the issue with shipping on 7- On 7-I advised once we found the address in [redacted] history we would ship the top to the original address on the [redacted] receipt I was out of town on business and returned today to find it had not been shipped I apologize for the delay We have scheduled the shipment to go out this week There will be no refund issued of $because they did not pay and additional $for shipping Furthermore; the representative for this customer was advised that we cannot guarantee that the bimini will fit their boat as we do not have access to the boat to confirm a proper fit In an email the representative for the customer agreed to the terms that the bimini is not returnable We offered a full refund on the product and the representative declined for the customer I clearly stated that this is final sale and we would have been happy to refund the full amount paid of $They declined and still wanted to go ahead with the purchase therefore; it is in process to be shipped and can no longer be changed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, I am awaiting a corrected invoice Once a corrected invoice is received and the credit card billing is correct the matter will be resolved.
Sincerely,
*** ***

The bimini was sold to this customer at $318.87. They were not charged an additional $150. It is unclear why they would be disputing $for additional freight that they did not pay. They paid and we collected the original purchase amount of $318.87. It is
correct that *** would not take the bimnini due to size and it could only be shipped by freight truck. We agreed to ship it once we were able to access the *** account with the original ship to address. The delay was due to the person handling this on maternity leave. I was first notified of the issue with shipping on 7- On 7-I advised once we found the address in *** history we would ship the top to the original address on the *** receipt. I was out of town on business and returned today to find it had not been shipped. I apologize for the delay. We have scheduled the shipment to go out this week. There will be no refund issued of $because they did not pay and additional $for shipping. Furthermore; the representative for this customer was advised that we cannot guarantee that the bimini will fit their boat as we do not have access to the boat to confirm a proper fit In an email the representative for the customer agreed to the terms that the bimini is not returnable. We offered a full refund on the product and the representative declined for the customer. I clearly stated that this is final sale and we would have been happy to refund the full amount paid of $318.87. They declined and still wanted to go ahead with the purchase therefore; it is in process to be shipped and can no longer be changed.

The customer was offered a credit for $for any inconvenience as good will. The boat was detailed and the interior was not up to our standard. We immediately conveyed to the customer that we would send out a detail crew to the boat to redetail the interior. After the detail
crew redetailed the boat; the customer said it looked "great". An incorrect cover was put in the boat after it was detailed in storage and his cover was delivered to him within hours. Normally; with all issues resolved and resolved this quickly; a credit wouldn't be issued. We offered a $future credit service as good will. Since then; he called complaining once again and we have now agreed to refund his credit card the $150.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], I am awaiting a corrected invoice.  Once a corrected invoice is received and the credit card billing is correct the matter will be resolved. 
Sincerely,
[redacted]

The bimini was sold to this customer at $318.87. They were not charged an additional $150.   It is unclear why they would be disputing $150 for additional freight that they did not pay. They paid and we collected the original purchase amount  of $318.87. It is...

correct that [redacted] would not take the bimnini due to size and it could only be shipped by freight truck. We agreed to ship it once we were able to access the [redacted] account with the original ship to address.  The delay was due to the person handling this on maternity leave.  I was first notified of the issue with shipping on 7-5.   On 7-7 I advised once we found the address in [redacted] history we would ship the top to the original address on the [redacted] receipt.  I was out of town on business and returned today to find it had not been shipped.  I apologize for the delay.  We have scheduled the shipment to go out this week.  There will be no refund issued of $150 because they did not pay and additional $150 for shipping.  Furthermore; the representative for this customer was advised that we cannot guarantee that the bimini will fit their boat as we do not have access to the boat to confirm a proper fit.   In an email the representative for the customer agreed to the terms that the bimini is not returnable.  We offered a full refund on the product and the representative declined for the customer.  I clearly stated that this is final sale and we would have been  happy to refund the full amount paid of $318.87. They declined and still wanted to go ahead with the purchase therefore; it is in process to be shipped and can no longer be changed.

The customer was offered a credit for $150 for any inconvenience as good will.  The boat was detailed and the interior was not up to our standard.  We immediately conveyed to the customer that we would send out a detail crew to the boat to redetail the interior.  After the detail...

crew redetailed the boat; the customer said it looked "great".  An incorrect cover was put in the boat after it was detailed in storage and his cover was delivered to him within 2 hours.  Normally; with all issues resolved and resolved this quickly; a credit wouldn't be issued.  We offered a $150 future credit service as good will.  Since then; he called complaining once again and we have now agreed to refund his credit card the $150.