Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I understand the response you keep on giving meYou've made it very clear that you enjoy repeating yourselfI've heard you loud and clear over the phone, in person, and now written in an emailIt's been made quite obvious that repetition is a big part of your company's ability to say no without any clear reasonHowever, it is also a company's responsibility to honor any of their advertisements and what is said by their employees, error or notAt the time of sale, at the time of the 'original invoice' that you insist on mentioning as the cause for the loss of voucher, your sales rep took a good minutes looking for a voucher to give to usAt which point, he contacted his superior in regards to where they were locatedAt that point, the superior (over the phone) had advised that more would be ordered and we would be contactedNow follow me, for a moment, if you willYou mean to tell me that had we been given those vouchers on that day, and then cancelled part of the order, as we were told we would be able to do without penalty, regardless if it's written in bold or not (and I'm glad you didn't bring up the 30% restocking fee that is null and void in this point as that states it only goes in effect if the furniture is delivered only to be taken back), we would have to bring the voucher back? Obviously, your company needs to reevaluate their customer service skills and retrain everyone as business management would clearly state, the customer is always rightIf an item is priced at 19.99, and by sheer error, it's marked as 1.99, guess what? The company has to sell that item at Your customer service is poor and degradingAs long as the customer goes by what Murano's furniture wants, then you are happyIf we have just the slightest issue or problem, you are quick to make the customer feel like an enemy and will do anything to represent that just short of literally spitting on usDon't believe me, I would be happy to talk to the gentleman who handled our cancel As a quite savvy internet user, I will not stop until every corner of every website knows how disgusting and despicable your company's values areHow you would greet us at the door with a smile, but at a moment's notice, if the customer would not go your way, you will just as fast turn your shoulder to us and tell us that we're wrong, wrong, wrongBravo, Murano's The bottom line is, we spent the $that was advertised in your saleWe spent it on the day of the 'original invoice.' In fact, we spent $on that daySo you insisting that because it was cancelled, the voucher does not belong to us is a clear showcase that you want things to go your way and not the way of trying to keep a customer happySince that day, aside from the original salesperson, everyone at Murano's was being a bit evasive about the hotel vouchersI would be quite surprised if any customers that came in that day got any vouchers In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Your attempt at a response with two sentences to simply "offer a full refund for the furniture at no cost" is laughableIt only goes to show that you clearly have no other excuse as everything you've said has been incorrect and contradictiveNo kidding the offer is no longer availableI'm not looking for the offer to be availableI'm looking for what was to be in my possession the day I came in and said "Hey, we're gonna get taken care of by Murano's." And you didbut, boy, did you take care of usBecause as this back and forth has shown, it's always been about your way, not the customer'sYeahyou took care of us And if, by some chance, I had the patience to deal with your company again face to face, to think that anything less than a full refund to take the furniture was an option, let alone any extra cost, you must have gotten a good shipment from Colorado cause that stuff has got you quite delusional Again, I implore you to take a Customer Service course and learn how to treat your customers with courtesy and respect In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
We regret that since the original invoice was canceled we are unable to give the voucher because that sale was voidedOur Store policy, as stated on the invoice, is all sales are final, no refund, no exceptions printed in boldEven though it states this on the invoice, our customer service repmade an exception and cancelled the saleUnfortunately, when the customer made a new purchase we were not running the promotion of the voucherSince the promotion was over before the purchase of the new set of furniture they were no longer eligible and they were not promised that they would receive the voucher If the customer is unhappy with their set then Murano's Furniture will pick the furniture at no charge and issue a full refundWe have given this option to the customer over the phone and in personWe apologize for the inconvenience that this may have cause
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I understand the response you keep on giving meYou've made it very clear
that you enjoy repeating yourselfI've heard you loud and clear over
the phone, in person, and now written in an emailIt's been made quite
obvious that repetition is a big part of your company's ability to say
no without any clear reasonHowever, it is also a company's
responsibility to honor any of their advertisements and what is said by
their employees, error or notAt the time of sale, at the time of the 'original
invoice' that you insist on mentioning as the cause for the loss of
voucher, your sales rep took a good minutes looking for a voucher to
give to usAt which point, he contacted his superior in regards to
where they were locatedAt that point, the superior (over the phone)
had advised that more would be ordered and we would be contactedNow
follow me, for a moment, if you willYou mean to tell me that had we
been given those vouchers on that day, and then cancelled part of the
order, as we were told we would be able to do without penalty,
regardless if it's written in bold or not (and I'm glad you didn't bring
up the 30% restocking fee that is null and void in this point as that
states it only goes in effect if the furniture is delivered only to be
taken back), we would have to bring the voucher back? Obviously, your
company needs to reevaluate their customer service skills and retrain
everyone as business management would clearly state, the customer is
always rightIf an item is priced at 19.99, and by sheer error, it's
marked as 1.99, guess what? The company has to sell that item at
Your
customer service is poor and degradingAs long as the customer goes by
what Murano's furniture wants, then you are happyIf we have just the
slightest issue or problem, you are quick to make the customer feel like
an enemy and will do anything to represent that just short of literally
spitting on usDon't believe me, I would be happy to talk to the
gentleman who handled our cancel
As a quite savvy internet
user, I will not stop until every corner of every website knows how
disgusting and despicable your company's values areHow you would greet
us at the door with a smile, but at a moment's notice, if the customer
would not go your way, you will just as fast turn your shoulder to us
and tell us that we're wrong, wrong, wrongBravo, Murano's
The bottom line is, we spent the $that was advertised in your saleWe spent it on the day of the 'original invoice.' In fact, we spent $on that daySo you insisting that because it was cancelled, the voucher does not belong to us is a clear showcase that you want things to go your way and not the way of trying to keep a customer happySince that day, aside from the original salesperson, everyone at Murano's was being a bit evasive about the hotel vouchersI would be quite surprised if any customers that came in that day got any vouchers
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
We regret that since the original invoice was canceled we are unable to give the voucher because that sale was voidedOur Store policy, as stated on the invoice, is all sales are final, no refund, no
exceptions printed in boldEven though it states this on the invoice, our customer service repmade an exception and cancelled the saleUnfortunately, when the customer made a new purchase we were not running the promotion of the voucherSince the promotion was over before the purchase of the new set of furniture they were no longer eligible and they were not promised that they would receive the voucher
If the customer is unhappy with their set then Murano's Furniture will pick the furniture at no charge and issue a full refundWe have given this option to the customer over the phone and in personWe apologize for the inconvenience that this may have cause
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Your attempt at a response with two sentences to simply "offer a full refund for the furniture at no cost" is laughableIt only goes to show that you clearly have no other excuse as everything you've said has been incorrect and contradictiveNo kidding the offer is no longer availableI'm not looking for the offer to be availableI'm looking for what was to be in my possession the day I came in and said "Hey, we're gonna get taken care of by Murano's." And you didbut, boy, did you take care of usBecause as this back and forth has shown, it's always been about your way, not the customer'sYeahyou took care of us
And if, by some chance, I had the patience to deal with your company again face to face, to think that anything less than a full refund to take the furniture was an option, let alone any extra cost, you must have gotten a good shipment from Colorado cause that stuff has got you quite delusional
Again, I implore you to take a Customer Service course and learn how to treat your customers with courtesy and respect
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Murano's Furniture again apologizes for the inconvenience and the offer no longer being availableWe are still offering a full refund for the furniture at no cost
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I understand the response you keep on giving meYou've made it very clear that you enjoy repeating yourselfI've heard you loud and clear over the phone, in person, and now written in an emailIt's been made quite obvious that repetition is a big part of your company's ability to say no without any clear reasonHowever, it is also a company's responsibility to honor any of their advertisements and what is said by their employees, error or notAt the time of sale, at the time of the 'original invoice' that you insist on mentioning as the cause for the loss of voucher, your sales rep took a good minutes looking for a voucher to give to usAt which point, he contacted his superior in regards to where they were locatedAt that point, the superior (over the phone) had advised that more would be ordered and we would be contactedNow follow me, for a moment, if you willYou mean to tell me that had we been given those vouchers on that day, and then cancelled part of the order, as we were told we would be able to do without penalty, regardless if it's written in bold or not (and I'm glad you didn't bring up the 30% restocking fee that is null and void in this point as that states it only goes in effect if the furniture is delivered only to be taken back), we would have to bring the voucher back? Obviously, your company needs to reevaluate their customer service skills and retrain everyone as business management would clearly state, the customer is always rightIf an item is priced at 19.99, and by sheer error, it's marked as 1.99, guess what? The company has to sell that item at Your customer service is poor and degradingAs long as the customer goes by what Murano's furniture wants, then you are happyIf we have just the slightest issue or problem, you are quick to make the customer feel like an enemy and will do anything to represent that just short of literally spitting on usDon't believe me, I would be happy to talk to the gentleman who handled our cancel As a quite savvy internet user, I will not stop until every corner of every website knows how disgusting and despicable your company's values areHow you would greet us at the door with a smile, but at a moment's notice, if the customer would not go your way, you will just as fast turn your shoulder to us and tell us that we're wrong, wrong, wrongBravo, Murano's The bottom line is, we spent the $that was advertised in your saleWe spent it on the day of the 'original invoice.' In fact, we spent $on that daySo you insisting that because it was cancelled, the voucher does not belong to us is a clear showcase that you want things to go your way and not the way of trying to keep a customer happySince that day, aside from the original salesperson, everyone at Murano's was being a bit evasive about the hotel vouchersI would be quite surprised if any customers that came in that day got any vouchers In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Your attempt at a response with two sentences to simply "offer a full refund for the furniture at no cost" is laughableIt only goes to show that you clearly have no other excuse as everything you've said has been incorrect and contradictiveNo kidding the offer is no longer availableI'm not looking for the offer to be availableI'm looking for what was to be in my possession the day I came in and said "Hey, we're gonna get taken care of by Murano's." And you didbut, boy, did you take care of usBecause as this back and forth has shown, it's always been about your way, not the customer'sYeahyou took care of us And if, by some chance, I had the patience to deal with your company again face to face, to think that anything less than a full refund to take the furniture was an option, let alone any extra cost, you must have gotten a good shipment from Colorado cause that stuff has got you quite delusional Again, I implore you to take a Customer Service course and learn how to treat your customers with courtesy and respect In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
We regret that since the original invoice was canceled we are unable to give the voucher because that sale was voidedOur Store policy, as stated on the invoice, is all sales are final, no refund, no exceptions printed in boldEven though it states this on the invoice, our customer service repmade an exception and cancelled the saleUnfortunately, when the customer made a new purchase we were not running the promotion of the voucherSince the promotion was over before the purchase of the new set of furniture they were no longer eligible and they were not promised that they would receive the voucher If the customer is unhappy with their set then Murano's Furniture will pick the furniture at no charge and issue a full refundWe have given this option to the customer over the phone and in personWe apologize for the inconvenience that this may have cause
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I understand the response you keep on giving meYou've made it very clear
that you enjoy repeating yourselfI've heard you loud and clear over
the phone, in person, and now written in an emailIt's been made quite
obvious that repetition is a big part of your company's ability to say
no without any clear reasonHowever, it is also a company's
responsibility to honor any of their advertisements and what is said by
their employees, error or notAt the time of sale, at the time of the 'original
invoice' that you insist on mentioning as the cause for the loss of
voucher, your sales rep took a good minutes looking for a voucher to
give to usAt which point, he contacted his superior in regards to
where they were locatedAt that point, the superior (over the phone)
had advised that more would be ordered and we would be contactedNow
follow me, for a moment, if you willYou mean to tell me that had we
been given those vouchers on that day, and then cancelled part of the
order, as we were told we would be able to do without penalty,
regardless if it's written in bold or not (and I'm glad you didn't bring
up the 30% restocking fee that is null and void in this point as that
states it only goes in effect if the furniture is delivered only to be
taken back), we would have to bring the voucher back? Obviously, your
company needs to reevaluate their customer service skills and retrain
everyone as business management would clearly state, the customer is
always rightIf an item is priced at 19.99, and by sheer error, it's
marked as 1.99, guess what? The company has to sell that item at
Your
customer service is poor and degradingAs long as the customer goes by
what Murano's furniture wants, then you are happyIf we have just the
slightest issue or problem, you are quick to make the customer feel like
an enemy and will do anything to represent that just short of literally
spitting on usDon't believe me, I would be happy to talk to the
gentleman who handled our cancel
As a quite savvy internet
user, I will not stop until every corner of every website knows how
disgusting and despicable your company's values areHow you would greet
us at the door with a smile, but at a moment's notice, if the customer
would not go your way, you will just as fast turn your shoulder to us
and tell us that we're wrong, wrong, wrongBravo, Murano's
The bottom line is, we spent the $that was advertised in your saleWe spent it on the day of the 'original invoice.' In fact, we spent $on that daySo you insisting that because it was cancelled, the voucher does not belong to us is a clear showcase that you want things to go your way and not the way of trying to keep a customer happySince that day, aside from the original salesperson, everyone at Murano's was being a bit evasive about the hotel vouchersI would be quite surprised if any customers that came in that day got any vouchers
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
We regret that since the original invoice was canceled we are unable to give the voucher because that sale was voidedOur Store policy, as stated on the invoice, is all sales are final, no refund, no
exceptions printed in boldEven though it states this on the invoice, our customer service repmade an exception and cancelled the saleUnfortunately, when the customer made a new purchase we were not running the promotion of the voucherSince the promotion was over before the purchase of the new set of furniture they were no longer eligible and they were not promised that they would receive the voucher
If the customer is unhappy with their set then Murano's Furniture will pick the furniture at no charge and issue a full refundWe have given this option to the customer over the phone and in personWe apologize for the inconvenience that this may have cause
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Your attempt at a response with two sentences to simply "offer a full refund for the furniture at no cost" is laughableIt only goes to show that you clearly have no other excuse as everything you've said has been incorrect and contradictiveNo kidding the offer is no longer availableI'm not looking for the offer to be availableI'm looking for what was to be in my possession the day I came in and said "Hey, we're gonna get taken care of by Murano's." And you didbut, boy, did you take care of usBecause as this back and forth has shown, it's always been about your way, not the customer'sYeahyou took care of us
And if, by some chance, I had the patience to deal with your company again face to face, to think that anything less than a full refund to take the furniture was an option, let alone any extra cost, you must have gotten a good shipment from Colorado cause that stuff has got you quite delusional
Again, I implore you to take a Customer Service course and learn how to treat your customers with courtesy and respect
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Murano's Furniture again apologizes for the inconvenience and the offer no longer being availableWe are still offering a full refund for the furniture at no cost