Murano's Italian Restaurant

From: Michael R***< [redacted] @***.com>Date: Fri, Mar 18, at 4:AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint # [redacted] .To: [redacted] < [redacted] @myRevdex.com.org>Our contract agreement is for two treatments and a one year warranty, concerning bedbugs We have treated her house at least four times the last one on March 4th , previously in February [redacted] hasn't taking bedding and other items out of storage which we believe has contribute to her reason infestation again , EPA laws and regulations allows us to spray once in seven days and twice in a month, we explain this to the customer several times, we also explain how the warranty works, after initial two treatments we come out if you see something, During our last treatment, we didn't see anything or has customer notified us of any activity, we would like to resolve this as quickly as possible, if another service is required not a problem, my tech explained this several times and so did I, customer complaint was file on the same day moments after we treated the entire house and seen no activity

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Regards, [redacted]

From: Michael R***Date: Fri, Dec 18, at 6:PMSubject: Fwd: [Contact & Lead Form (100)]To: ***@myRevdex.com.org---------- Forwarded message ----------From: Michael R*** Date: Sat, Oct 24, at 11:
AMSubject: Re: [Contact & Lead Form (100)]To: *** *** Good Afternoon *** ***,We at Abstract were at your property at *** * ** ** *** to perform follow up services for Bedbugs, house was unprepared as per our discussion for proper treatment. Please read instructions carefully and follow as stated in prep sheet before contacting us for service, failure to do this can result in additional cost or cancellation of warranty for BedbugsFor further questions or concerns, please contact us at *** *** ***Michael R*** Abstract Termite & Pest Control LLC

From: Michael R***Date: Wed, Dec 30, at 1:PMSubject: Fwd: Revdex.com Response, ID# ***To: *** *** ---------- Forwarded message ----------From: Michael R*** Date: Wed, Dec 30, at 12:PMSubject: Revdex.com Response, ID# ***To: Michael R*** Mike R***, Abstract Termite & Pest Control, *** *** *** Philadelphia, PA ***December 30, 2015Regarding: ID#***To Whom It May Concern:I received a letter from your organization dated December 23, regarding services provided at *** * *** *** Philadelphia, Pa *** for *** ***. A bed bug service was completed at the above address during the month of October 2015. At the time of the bed bug service the home was empty, no furniture was in the home, due to it being a new purchase. Payment was received at the time of service for a discounted price of $500. For all bed bug services it is communicated to the customer that a follow up treatment must be done within days of the initial service to effectively treat. My technicians and myself returned to the property on October 24, as scheduled for the follow treatment. Upon arrival the house was full of furniture at this point and it was not prepped for the treatment. It is communicated to all customers that a full list of preparation must be completed by the home occupant before I arrive in order for the service to be most effective. *** *** was not home when we arrived, but her sister was there and I spoke with her. Her sister expressed that she did not have time to do the prepping at that moment, so I asked her to have *** *** call me so that we could schedule another appointment when the house would be prepped. After that day, I did not hear from *** *** again. I attempted to call her multiple times, I also sent her an email in an attempt to schedule the follow up treatment. I was unable to contact her, she did not return my phone calls or respond to my email. I was not aware that she received services from another company until receiving this letter dated December 23, 2015. I contend that I tried to address *** ***’s bed bug issue, but it is her responsibility to have the area/house prepared and ready for the follow up treatment. Furthermore, I arrived as scheduled for the follow up treatment and the home was not ready. Sincerely, Mike R***(*** *** ***@***.com www.abstractpestcontrol.com

From: *** ***Date: Mon, Jan 4, at 8:PMSubject: resonding to abstractsTo: "***@myRevdex.com.org" Good evening *** ***, On September 20, My Friend *** *** *** stayed at my home to wait on MrR***I called and text Mr R*** and got no answer..[ no call no show]On September 24, I had another friend *** *** *** came to wait for Abstract Exterminator she informed me that MrR*** did not preform the service and refused to do the service because I was not homeOnce I return home I called and again no answer..What MrR*** stated in his letter is not truemy item were still in bags and storage containersAlso in the letter is not what's in the contract I signedMrR*** was supposed to honor his contractSo I reached out to *** *** Company and they came out the same day to solve my issueThere were two separate contracts I just want the balance from my contract Abstract only preformed one serve on each contractMy first contract was for quarterly service.. I no longer want to do business with Abstract Exterminator.. I truly do not feel like a valued customers

From: Michael R***Date: Tue, Mar 22, at 8:AMSubject: ***To: *** *** Good Morning *** ***,We have reached out to *** *** at *** *** Philadelphia Pa, we have call left messages and text her to see if they are having any further problems and when can we come back out, no response.Michael R*** Abstract Termite & Pest Control LLC

From: Michael R***Date: Fri, Mar 18, at 4:AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #***.To: *** *** Our contract agreement is for two
treatments and a one year warranty, concerning bedbugs. We have treated her house at least four times the last one on March 4th , previously in February** *** hasn't taking bedding and other items out of storage which we believe has contribute to her reason infestation again , EPA laws and regulations allows us to spray once in seven days and twice in a month, we explain this to the customer several times, we also explain how the warranty works, after initial two treatments we come out if you see something, During our last treatment, we didn't see anything or has customer notified us of any activity, we would like to resolve this as quickly as possible, if another service is required not a problem, my tech explained this several times and so did I, customer complaint was file on the same day moments after we treated the entire house and seen no activity

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Regards,
*** ***