Mr [redacted] and his brother (we believe) came into our service department with a check engine light on in his carHe had two error codes that indicated what the problem was that caused the light to come on He had gotten the codes somewhere else, we do not know where He asked us to look up the codes and see what parts were needed to fix his car Our service adviser indicated that he was not very comfortable giving that information as he had no idea of the validity of the codes in relationship to that car and he was not a technician Mr [redacted] insisted on getting the information anywayHe was told that the codes indicated the car needed an evap canister and possibly another partWe offered to have our technicians make the repair, but they wanted to do it themselves They purchased only one part and left They indicated that they were associated with a used car lot and therefore wanted wholesale pricing and no taxAs we know this car lot, we gave them discount pricing and did not charge taxLater, after installing the part, they came back indicating that engine light was still onThey then allowed us to take the car back to our technicians and run the scan on our equipment The cost of this service is $This scan showed different repair codes, none of which were the ones that originally came up We told him what was needed to clear these codes and again, he refused to have us do the work and just bought the parts to install himself Later that day, we believe, his car had issues on the freeway and he brought it back to us, very frustrated that his car was still not repaired He was sure we had done a bad scan and had lied to him He reminded us that we guarantee our scans accuracy We do guarantee the diagnostic scan accuracy however we cannot guarantee repair work done to resolve it when we do not do the work However, to placate Mr [redacted] , we refunded his diagnostic fee of $We could not refund the parts he purchased, as he demanded, as he had already used them in trying to fix his car himself and the integrity of the parts is not in questionMr [redacted] ’s complaint is built around one of two codes that someone pulled on the first scanThe code in question never did come up in subsequent scans, however the other one did and then othersThe equipment at our dealership is cutting edge and does a deeper scan than other ones, not as advanced do When we tried to solve this problem with Mr [redacted] he refused to talk to us, he refused to confirm he got a receipt for the refund and he refused to talk to our General Manager who was also trying to resolve this issueHe just kept saying we lied to him and we’re just out to make moneyMr [redacted] also mentioned a repair for his parent’s car for the same set of codesHe talks about how high the cost to repair their car was, stating that is was the same issue as his His comparison is skewed Factors such as our certified technicians doing all the work as well as doing some transmission work make on their car make it an invalid comparison Also, they were not a wholesale customer and their car is fixed with no returns to the service departmentWe strive to leave our service guests with a positive experience This evidently did not work with Mr [redacted] He refused all the efforts we made to come to an equitable conclusionAutomobile repairs can be costly and with the new technology in vehicles today, certified technicians and cutting-edge equipment are almost a mustAs a side note, there have been two different complaints filed about this incident; the first one by a MrReynolds and the second by Mr [redacted] Mr [redacted] denies there being more that one complaint filed We have attached the complaint not shown to this responseFurther the were two VIN numbers associated with this carAt some time, work was done on this car and the VIN changed According to the VIN it was also a salvaged title
I just spoke with my sales manager Jason S*** and he has been trying to get this resolved for a few weeks. He has asked Mr*** for a code that was provided by a 3rd party advertising vendor and sent to Mr***'s emailWithout that code it is hard to track. Jason was able
to find Mr*** in the system for a $test drive e-gift card that was done back in May and sent him and email with the screen shot showing this on January 27, 2018. Jason and I tried to call Mr*** this morning and left him a message stating that we needed the most recent code that was sent to him in October and that Jason had sent him an email about the May redemption on Saturday. Mr*** contacted Jason shortly after the voicemail and told him that he did NOT come in for the test drive in October but that his wife had come in, which technically she was not eligible for the $test drive e-gift card because it was sent to him not her, he acknowleged this and also stated that the email that Jason was responding to, his yaohoo accoung, is one that he NEVER checks. Jason asked him why he had sent us to the Revdex.com when we were activily working on this and awaiting his response to our emails sent to him. Mr*** had no knowledge of sending us to the Revdex.com and said that his wife must have been doing all this and that he was totally unaware of ALL of this going on. He emaiedl Jason the code that was sent to his gmail email and Jason is trying to get the 3rd party company to honor this $e-gift card, even though like I mentioned above his wife is not eligible for this program. But we are doing our diligence to see that they get this. It would seem to us that we have done our part and that this is clearly just a miscommunication between husband and wife and email accounts not being checked. I hope this takes care of this matter, if not please let us know so that we can see what else we can do to get this cleared up
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, if they do send me the promised e-cardI feel that they need to stop promoting test drives by sending emails promising e-giftcards in exchange for a test driveNowhere in the email does it state that you are only eligible for one gift card per year and the gift card emailed me back in May should not exclude me from getting one in October unless the email specifies thisIt did notI would not like to receive emails asking me to take test drives for a gift card unless I am actually eligible for the card.
I believe that the Hyundai company should not be emailing me a promise of a dollar gift card if I take a test drive and then not give me the promised gift card after the test driveMy wife went in for the test drive in October and asked the salesman Darion B*** if she would get the gift card, since it was she taking the test drive and not me, who got the emailHe checked with his supervior and then assured her that I would get the gift card emailed to me, if she took the test driveThen she took the test driveEmails and calls about the promised gift card not being delivered have taken place over times since that timeFinally, when we put in the Revdex.com complaint, Jason Stites contacts me very irate that we complained to the Revdex.comThis is the first time I have received word that I could be getting my gift card and they are not promising I willJason Stites previously said he would look into it and I got nothingI hope they will deliver on this promiseI will not be happy with their advertising truthfulness unless I get the e-card as promised.I did tell my wife to email Hyundai several times regarding this matterShe has forwarded all contact from them to my current emailIt is sad that it came to contacting Revdex.com after months in order to get a serious response from anyone at Lindon Hyundai.Sincerely,
*** ***
Complaint: ***
I am rejecting this response because: Although I have received the dollar refund of the deposit we had given and I do appreciate that, we still have not received the refund from the service contract that the business claims to have processed and sent. I
contacted our loan holder this morning, 4/27/2016, and they have not received and/or processed this refund either. I would love to believe what the business has stated, but with the way they have acted I cannot believe them until the money is actually received and processed. Based on their past actions, it is clear that they intended to force us to buy another vehicle with them and then to simply transfer the service contract to the new vehicle, rather than cancel the service contract and refund the money as I asked many times, beginning with the request on March 24, 2016. I am grateful that they finally did refund the 500.00, but I am not convinced that they have properly cancelled and refunded the money from the service contract. Once any alleged amount refunded is processed, then I will believe it. We are in a position, and Murdock Hyundai is well aware of this, where we cannot purchase another car until the prior loan is paid off. The amount to be refunded will pay off the prior loan, but until that is received and processed, we are without transportation. Whether I was going to buy a vehicle from them or not, which I originally was going to, is irrelevant. My request for a cancellation of the service contract and refund is totally separate and should have been processed immediately, regardless of whether or not I wanted to buy another vehicle from them. Again, I contacted *** *** *** *** this morning and they have either not received or not processed the refund that Murdock Hyundai is claiming to have sent off nearly one week ago
Sincerely,
*** ***
Our Service Manager, Shawn M***, has spoken with Mr*** and they have come upon an agreement that we will be repairing the torn CV boot and replacing the missing skirt. As far as the $deductible goes, it is part of his contract and states as such in the contract that the customer
has a $deductible on any repairs, so we will NOT be refunding this back to him. We also will not be giving him $50/hr for his time spent waiting for the repairs or any additional free oil change coupons. We are repairing his vehicle and it will be finished Tuesday November 15th before noon, and Mr*** has been informed of all of this as well
Mr. [redacted] and his brother (we believe) came into our service department with a check engine light on in his car. He had two error codes that indicated what the problem was that caused the light to come on. He had gotten the codes somewhere else, we do not know where. He asked us to look...
up the codes and see what parts were needed to fix his car. Our service adviser indicated that he was not very comfortable giving that information as he had no idea of the validity of the codes in relationship to that car and he was not a technician. Mr. [redacted] insisted on getting the information anyway. He was told that the codes indicated the car needed an evap canister and possibly another part. We offered to have our technicians make the repair, but they wanted to do it themselves. They purchased only one part and left. They indicated that they were associated with a used car lot and therefore wanted wholesale pricing and no tax. As we know this car lot, we gave them discount pricing and did not charge tax. Later, after installing the part, they came back indicating that engine light was still on. They then allowed us to take the car back to our technicians and run the scan on our equipment. The cost of this service is $59. This scan showed different repair codes, none of which were the ones that originally came up. We told him what was needed to clear these codes and again, he refused to have us do the work and just bought the parts to install himself. Later that day, we believe, his car had issues on the freeway and he brought it back to us, very frustrated that his car was still not repaired. He was sure we had done a bad scan and had lied to him. He reminded us that we guarantee our scans accuracy. We do guarantee the diagnostic scan accuracy however we cannot guarantee repair work done to resolve it when we do not do the work. However, to placate Mr. [redacted], we refunded his diagnostic fee of $59. We could not refund the parts he purchased, as he demanded, as he had already used them in trying to fix his car himself and the integrity of the parts is not in question. Mr. [redacted]’s complaint is built around one of two codes that someone pulled on the first scan. The code in question never did come up in subsequent scans, however the other one did and then others. The equipment at our dealership is cutting edge and does a deeper scan than other ones, not as advanced do. When we tried to solve this problem with Mr. [redacted] he refused to talk to us, he refused to confirm he got a receipt for the refund and he refused to talk to our General Manager who was also trying to resolve this issue. He just kept saying we lied to him and we’re just out to make money. Mr. [redacted] also mentioned a repair for his parent’s car for the same set of codes. He talks about how high the cost to repair their car was, stating that is was the same issue as his. His comparison is skewed. Factors such as our certified technicians doing all the work as well as doing some transmission work make on their car make it an invalid comparison. Also, they were not a wholesale customer and their car is fixed with no returns to the service department. We strive to leave our service guests with a positive experience. This evidently did not work with Mr. [redacted]. He refused all the efforts we made to come to an equitable conclusion. Automobile repairs can be costly and with the new technology in vehicles today, certified technicians and cutting-edge equipment are almost a must. As a side note, there have been two different complaints filed about this incident; the first one by a Mr. Reynolds and the second by Mr. [redacted]. Mr. [redacted] denies there being more that one complaint filed. We have attached the complaint not shown to this response. Further the were two VIN numbers associated with this car. At some time, work was done on this car and the VIN changed. According to the VIN it was also a salvaged title.
Mr [redacted] and his brother (we believe) came into our service department with a check engine light on in his carHe had two error codes that indicated what the problem was that caused the light to come on He had gotten the codes somewhere else, we do not know where He asked us to look up the codes and see what parts were needed to fix his car Our service adviser indicated that he was not very comfortable giving that information as he had no idea of the validity of the codes in relationship to that car and he was not a technician Mr [redacted] insisted on getting the information anywayHe was told that the codes indicated the car needed an evap canister and possibly another partWe offered to have our technicians make the repair, but they wanted to do it themselves They purchased only one part and left They indicated that they were associated with a used car lot and therefore wanted wholesale pricing and no taxAs we know this car lot, we gave them discount pricing and did not charge taxLater, after installing the part, they came back indicating that engine light was still onThey then allowed us to take the car back to our technicians and run the scan on our equipment The cost of this service is $This scan showed different repair codes, none of which were the ones that originally came up We told him what was needed to clear these codes and again, he refused to have us do the work and just bought the parts to install himself Later that day, we believe, his car had issues on the freeway and he brought it back to us, very frustrated that his car was still not repaired He was sure we had done a bad scan and had lied to him He reminded us that we guarantee our scans accuracy We do guarantee the diagnostic scan accuracy however we cannot guarantee repair work done to resolve it when we do not do the work However, to placate Mr [redacted] , we refunded his diagnostic fee of $We could not refund the parts he purchased, as he demanded, as he had already used them in trying to fix his car himself and the integrity of the parts is not in questionMr [redacted] ’s complaint is built around one of two codes that someone pulled on the first scanThe code in question never did come up in subsequent scans, however the other one did and then othersThe equipment at our dealership is cutting edge and does a deeper scan than other ones, not as advanced do When we tried to solve this problem with Mr [redacted] he refused to talk to us, he refused to confirm he got a receipt for the refund and he refused to talk to our General Manager who was also trying to resolve this issueHe just kept saying we lied to him and we’re just out to make moneyMr [redacted] also mentioned a repair for his parent’s car for the same set of codesHe talks about how high the cost to repair their car was, stating that is was the same issue as his His comparison is skewed Factors such as our certified technicians doing all the work as well as doing some transmission work make on their car make it an invalid comparison Also, they were not a wholesale customer and their car is fixed with no returns to the service departmentWe strive to leave our service guests with a positive experience This evidently did not work with Mr [redacted] He refused all the efforts we made to come to an equitable conclusionAutomobile repairs can be costly and with the new technology in vehicles today, certified technicians and cutting-edge equipment are almost a mustAs a side note, there have been two different complaints filed about this incident; the first one by a MrReynolds and the second by Mr [redacted] Mr [redacted] denies there being more that one complaint filed We have attached the complaint not shown to this responseFurther the were two VIN numbers associated with this carAt some time, work was done on this car and the VIN changed According to the VIN it was also a salvaged title
I just spoke with my sales manager Jason S*** and he has been trying to get this resolved for a few weeks. He has asked Mr*** for a code that was provided by a 3rd party advertising vendor and sent to Mr***'s emailWithout that code it is hard to track. Jason was able
to find Mr*** in the system for a $test drive e-gift card that was done back in May and sent him and email with the screen shot showing this on January 27, 2018. Jason and I tried to call Mr*** this morning and left him a message stating that we needed the most recent code that was sent to him in October and that Jason had sent him an email about the May redemption on Saturday. Mr*** contacted Jason shortly after the voicemail and told him that he did NOT come in for the test drive in October but that his wife had come in, which technically she was not eligible for the $test drive e-gift card because it was sent to him not her, he acknowleged this and also stated that the email that Jason was responding to, his yaohoo accoung, is one that he NEVER checks. Jason asked him why he had sent us to the Revdex.com when we were activily working on this and awaiting his response to our emails sent to him. Mr*** had no knowledge of sending us to the Revdex.com and said that his wife must have been doing all this and that he was totally unaware of ALL of this going on. He emaiedl Jason the code that was sent to his gmail email and Jason is trying to get the 3rd party company to honor this $e-gift card, even though like I mentioned above his wife is not eligible for this program. But we are doing our diligence to see that they get this. It would seem to us that we have done our part and that this is clearly just a miscommunication between husband and wife and email accounts not being checked. I hope this takes care of this matter, if not please let us know so that we can see what else we can do to get this cleared up
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, if they do send me the promised e-cardI feel that they need to stop promoting test drives by sending emails promising e-giftcards in exchange for a test driveNowhere in the email does it state that you are only eligible for one gift card per year and the gift card emailed me back in May should not exclude me from getting one in October unless the email specifies thisIt did notI would not like to receive emails asking me to take test drives for a gift card unless I am actually eligible for the card.
I believe that the Hyundai company should not be emailing me a promise of a dollar gift card if I take a test drive and then not give me the promised gift card after the test driveMy wife went in for the test drive in October and asked the salesman Darion B*** if she would get the gift card, since it was she taking the test drive and not me, who got the emailHe checked with his supervior and then assured her that I would get the gift card emailed to me, if she took the test driveThen she took the test driveEmails and calls about the promised gift card not being delivered have taken place over times since that timeFinally, when we put in the Revdex.com complaint, Jason Stites contacts me very irate that we complained to the Revdex.comThis is the first time I have received word that I could be getting my gift card and they are not promising I willJason Stites previously said he would look into it and I got nothingI hope they will deliver on this promiseI will not be happy with their advertising truthfulness unless I get the e-card as promised.I did tell my wife to email Hyundai several times regarding this matterShe has forwarded all contact from them to my current emailIt is sad that it came to contacting Revdex.com after months in order to get a serious response from anyone at Lindon Hyundai.Sincerely,
*** ***
Complaint: ***
I am rejecting this response because: Although I have received the dollar refund of the deposit we had given and I do appreciate that, we still have not received the refund from the service contract that the business claims to have processed and sent. I
contacted our loan holder this morning, 4/27/2016, and they have not received and/or processed this refund either. I would love to believe what the business has stated, but with the way they have acted I cannot believe them until the money is actually received and processed. Based on their past actions, it is clear that they intended to force us to buy another vehicle with them and then to simply transfer the service contract to the new vehicle, rather than cancel the service contract and refund the money as I asked many times, beginning with the request on March 24, 2016. I am grateful that they finally did refund the 500.00, but I am not convinced that they have properly cancelled and refunded the money from the service contract. Once any alleged amount refunded is processed, then I will believe it. We are in a position, and Murdock Hyundai is well aware of this, where we cannot purchase another car until the prior loan is paid off. The amount to be refunded will pay off the prior loan, but until that is received and processed, we are without transportation. Whether I was going to buy a vehicle from them or not, which I originally was going to, is irrelevant. My request for a cancellation of the service contract and refund is totally separate and should have been processed immediately, regardless of whether or not I wanted to buy another vehicle from them. Again, I contacted *** *** *** *** this morning and they have either not received or not processed the refund that Murdock Hyundai is claiming to have sent off nearly one week ago
Sincerely,
*** ***
Our Service Manager, Shawn M***, has spoken with Mr*** and they have come upon an agreement that we will be repairing the torn CV boot and replacing the missing skirt. As far as the $deductible goes, it is part of his contract and states as such in the contract that the customer
has a $deductible on any repairs, so we will NOT be refunding this back to him. We also will not be giving him $50/hr for his time spent waiting for the repairs or any additional free oil change coupons. We are repairing his vehicle and it will be finished Tuesday November 15th before noon, and Mr*** has been informed of all of this as well
Mr. [redacted] and his brother (we believe) came into our service department with a check engine light on in his car. He had two error codes that indicated what the problem was that caused the light to come on. He had gotten the codes somewhere else, we do not know where. He asked us to look...
up the codes and see what parts were needed to fix his car. Our service adviser indicated that he was not very comfortable giving that information as he had no idea of the validity of the codes in relationship to that car and he was not a technician. Mr. [redacted] insisted on getting the information anyway. He was told that the codes indicated the car needed an evap canister and possibly another part. We offered to have our technicians make the repair, but they wanted to do it themselves. They purchased only one part and left. They indicated that they were associated with a used car lot and therefore wanted wholesale pricing and no tax. As we know this car lot, we gave them discount pricing and did not charge tax. Later, after installing the part, they came back indicating that engine light was still on. They then allowed us to take the car back to our technicians and run the scan on our equipment. The cost of this service is $59. This scan showed different repair codes, none of which were the ones that originally came up. We told him what was needed to clear these codes and again, he refused to have us do the work and just bought the parts to install himself. Later that day, we believe, his car had issues on the freeway and he brought it back to us, very frustrated that his car was still not repaired. He was sure we had done a bad scan and had lied to him. He reminded us that we guarantee our scans accuracy. We do guarantee the diagnostic scan accuracy however we cannot guarantee repair work done to resolve it when we do not do the work. However, to placate Mr. [redacted], we refunded his diagnostic fee of $59. We could not refund the parts he purchased, as he demanded, as he had already used them in trying to fix his car himself and the integrity of the parts is not in question. Mr. [redacted]’s complaint is built around one of two codes that someone pulled on the first scan. The code in question never did come up in subsequent scans, however the other one did and then others. The equipment at our dealership is cutting edge and does a deeper scan than other ones, not as advanced do. When we tried to solve this problem with Mr. [redacted] he refused to talk to us, he refused to confirm he got a receipt for the refund and he refused to talk to our General Manager who was also trying to resolve this issue. He just kept saying we lied to him and we’re just out to make money. Mr. [redacted] also mentioned a repair for his parent’s car for the same set of codes. He talks about how high the cost to repair their car was, stating that is was the same issue as his. His comparison is skewed. Factors such as our certified technicians doing all the work as well as doing some transmission work make on their car make it an invalid comparison. Also, they were not a wholesale customer and their car is fixed with no returns to the service department. We strive to leave our service guests with a positive experience. This evidently did not work with Mr. [redacted]. He refused all the efforts we made to come to an equitable conclusion. Automobile repairs can be costly and with the new technology in vehicles today, certified technicians and cutting-edge equipment are almost a must. As a side note, there have been two different complaints filed about this incident; the first one by a Mr. Reynolds and the second by Mr. [redacted]. Mr. [redacted] denies there being more that one complaint filed. We have attached the complaint not shown to this response. Further the were two VIN numbers associated with this car. At some time, work was done on this car and the VIN changed. According to the VIN it was also a salvaged title.