Murdock Hyundai of Lindon Reviews (%countItem)
Murdock Hyundai of Lindon Rating
Address: 452 S Lindon Park Dr, Lindon, Utah, United States, 84042-1682
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I bought an Elantra from here. Few months later on my way home from St George, it died. I had issues with it starting and just randomly dying. Took it in to get diagnosed. They told me they couldn’t find anything wrong. I was well under 60k miles on this car. It repeatedly happened over and over and over again for a year. I’ve taken it in over 3 times to be looked at. Around 60k miles when my warranty was about up, they “found the issue”. Lo and behold, the issue wasn’t fixed. Car ran worst than ever before and wouldn’t start at all. After having another mechanic look at it (because I’m 45 min away from the dealership) we found 4 things wrong with it. We replaced the alternator, spark plugs and the battery. None of which were mentioned to be an issue. The fuel pump is also bad as we suspected. Conveniently, just outside the 60k “warranty”. The service advisor told me, we don’t get paid if we don’t fix anything. So the last time you brought it in, we fixed the easiest thing we could see that could be causing the issue. So they charged me $150 to diagnose the car and then fix “the issue” that wasn’t the root cause of the problem. They discovered the bad fuel pump “by accident” because it so conveniently broke down when we got it to their shop. As I’ve been telling them for a year now that it does. They refuse to fix the issue under the warranty even though we have PROOF that the mechanics half assed their inspection and sent us on our merry way. I will never EVER recommend this place. They will jerk you around and do anything they can to get your money because if they don’t have anything to fix, they don’t get paid! Don’t trust these guys!
I purchased the car Jan 2017 with 30k miles on it. In Sept 2018, my car died on the way home from St George. It had less than 60k miles on it. I’ve taken it in 3 times To have it diagnosed and each time they said they couldn’t find the issue or made up an issue to fix. Conveniently now that I’m over 60k miles, they discovered the original issue was actually the fuel pump. Now they won’t cover it.
In regard to this complaint, we have one recorded repair request from Ms. on July 12, 2019 where we could not replicate the reported problem. We have no recorded visit on September 3, 2018. Ms. did visit our dealership on October 30, 2018 for an oil change where no other issues were brought up. The car was out of warranty on January 29, 2018. Since this complaint was filed, Ms.’s car has been repaired. The cost was divided between the owner and our dealership.
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I leased my car with Murdock Hyundai of Lindon in April of 2018. I had very negative experiences with the sales people; when I mentioned that I needed to talk to my fiancé before making a decision, the finance manager and salesman asked me, "what do we have to do for you to not ask your fiancé about it?" I felt this was very inappropriate. After a tiring day of being tossed around from person to person I sat down to sign the lease. The man offered to have my oil changes as part of my monthly payments to spread out the cost, and I wouldn't pay for them when the oil changes were actually done. I agreed AFTER asking if I could get my oil changes done at other Hyundai locations with this deal because my husband and I may be moving. He assured me that I could.
I now live in Alabama and went to a Hyundai dealership to have my oil changed. They charged me for my service and I explained that it is part of my payments. The man called Hyundai in Lindon and they told him, no it only applied to the Murdock Hyundai dealership.
I contacted Murdock Hyundai of Lindon and expressed my frustration and disappointment in the scams and service I had experienced with them over and over again. I spoke with Mason on the phone who was very belittling. I asked that the remainder of my payments not include the price of my remaining oil changes since I would not be using them. He said, "There's nothing I can do for you but it does seem you've learned a good lesson about reading contracts before you sign them." He was very belittling and rude.
After I told him to not disrespect or belittle me and to find someone who could help, he said he would go check with someone and be right back.
I was put on hold and when he got back on the phone he said that he was going to have his warranty guy send me the paperwork to cancel the remainder of my prepaid oil changes. It would be emailed to me in a few minutes.
I never got the paperwork.
I called the dealership again to ask about getting it sent over, I was sent to a voicemail and was never called back.
Ms.,
We are sorry you had such a bad experience at our Murdock Hyundai Lindon store. Neither your salesperson nor the finance manager that worked with you on your purchase are still with us and so we cannot talk to anyone about what took place well over a year ago. However, our salespeople are constantly trained about appropriate comments to guests. We have used your complaint in current training about what should not be done. I apologize again if our people did not follow our sales protocols.
As to your comments regarding Mason, his story is a little different than yours about what took place but know that he has seen your comments and his supervisor has addressed the inappropriateness of those types of comments that you indicate were said.
Finally, it sounds like a miscommunication about being able to get work done at other Hyundai dealers, you can have them done at any Murdock location (I assume this is what our employee meant) which does not help you in Alabama.
We have been in touch with the person who should have contacted you regarding removing the maintenance contract. He indicated that he has been in touch with you and the contract is being cancelled. They are just waiting for the final paperwork to clear.
Again we are very sorry for your negative experience with Murdock Hyundai. We strive to provide a positive experience for each of our guests
Let me just start off by saying this review is specifically for the service department. My wife had gone in to do the normal pre-paid oil change and tire rotation and to have something looked at that was covered under warranty. They insisted on doing the 15k mile maintenance and my wife agreed (assuming it was part of our prepaid services). They went ahead and wrote up an invoice with the possible amount of $430. The tech never explained that the amount at the bottom of the Invoice was separate from our normal services and that we would owe that amount. He made it sound like it was covered under our bumper to bumper and prepaid maintenance service. My wife went ahead and signed where he asked her to without any explanation that the amount at the bottom is what we would owe.
I returned to pick up the car and they said I needed to pay the $430. After a long argument with some dude that had no compassion or understanding that they had bait and switched my wife, I said I wouldn’t pay, he physically shoved me on the shoulder, and I drove off since they had handed me the keys before paying.
After a long thought process I decided to turn back and pay this ridiculous amount that would only cost $180 at grease monkey. I decided I’d be the better person and be honest and have them feel accomplished for up-selling a female (which happens all the time, unfortunately) to ridiculous services that didn’t need to be done.
Somehow, the miscommunication was all my wife’s fault and the service department did absolutely nothing wrong in their eyes. This is all very unfortunate since this is the 5th car my family has purchase from them. I will collect on my future oil changes I’ve already paid for and never pull out my wallet for another service or car from them again.
We are very sorry that Mr. and his wife feel like they were not given a transparent service experience at our dealership. The 15,000-mile service, that is the issue in his complaint, is a standard service recommendation on all Hyundai vehicles. It is always offered to anyone who meets the criteria when they bring their car into us for service, no matter what their gender. We feel it is imperative to follow the manufacturer’s recommendations to extend the life and performance of our customer’s vehicles.
In regard to Mr.’s complaint, our Assistant Service Manager who helped Mrs. is sure that he explained what the service was and that it was not part of the service contract that the ***’s have. We continually train our Assistant Service Managers that, after explaining any offered service, to make sure the service guest has time to read and ask questions about it before signing the authorization to proceed. Mr.’s wife read and signed the authorization to do the work after it was explained to her. She was certainly able to reject the offered services. Further, when she was called and notified the car was ready to be picked up, she said that her husband would pay for the work that was done when he picked up the car.
When Mr. came into get the car, he initially refused to pay for the authorized service. Further, his demeaner was such that our service cashier felt forced to call our service manager for ‘back-up.’
One other comment, we find that women often have as much knowledge as men when it comes to cars. We have several female service advisors and assistant service managers in our auto group, including one at the dealership in question.
Complaint: ***
I am rejecting this response because: part of their response was completely inaccurate. They never called my wife to say that car was finished. I have phone records. They actually called me to say that the car was finished. I said I would be over to pick up the car myself. Nothing was ever mentioned about there being a payment due during the phone call. For Hyundai to say that they called my wife and to say she said I would pay for the services is completely inaccurate and fabricated. The one that called me even asked for “mr. Crockett.” I am also rejecting this response because I would like recognition that the assistant manager shoved me in the shoulder after calling me a thief. How is this at all in any way acceptable? I’ve made mention of this multiple times without any sort of response from Hyundai. Are they purposely ignoring this?
Does it take a rocket scientist to understand that if the prices of the services were clearly explained we would have rejected them. This is clear and obvious proof that during initial contact, there was obvious miscommunication. The service tech failed to clearly explain the responsibility of us as customers.
Sincerely
We have a case of conflicting recollections of the event in question. We can only reiterate what our employees state happened. We have talked to our fixed operations director, assistant service managers (two) and cashiers (two), who all were participants and or witnessed this event. All state that at no time did anyone push or shove Mr.. All agree on this issue. As previously stated, our cashier was so concerned by Mr.’s high frustration level, she called our Fixed Operations Director to try and diffuse the situation.
However, after further investigation, it was Mr. that was called not his wife when the car was ready to be picked up. This was per Mrs.’s instructions when she authorized the work-indicating that her husband would pay for it when he picked it up-and she left the vehicle. The two events were inadvertently combined.
Mr.’s assertion that we should have known they would reject the work if it had been explained to him, is faulty based on the number of these Hyundai recommended services we do. Most people want to do the suggested maintenance on their vehicle as an investment in a car is a large expenditure.
We have attached a copy of the repair order that was signed by Mrs.. It clearly shows that the amount billed was stated on it when she signed.
This is a regretful situation with apparently emotions running high on both sides. We apologize for this major miscommunication between the ***’s and our service personnel. But we feel that at no time were we anything but transparent about the work that was done, and the cost billed.
Visited Murdock several weeks ago to checkout a Tucson. This morning I get a notice that three hard auto financing credit inquiries have hit me and dropped my score by 37 points today. Murdock calls a few hour later to tell me they’ve found a used Ford Taurus for me. What?! Their response to my complaint was that I gave them permission when I inquired about the Tucson. So unethical!!
When a person comes to Murdock to purchase a vehicle and needs financing, they are given a credit application to read and sign. In the application it clearly states that we will be seeking to obtain financing through our lending network on the potential buyer’s behalf. This is done in order to get them the financing they need to purchase a vehicle. Depending on the person’s credit, it can take applying at a few institutions to find someone to give them the financing they need. According to the industry standards, three or four ‘hard pulls’ on a person’s credit may bring the applicant’s credit score down 3-4 points. We have never seen a 37 point drop due to three hard credit pulls-that would be an industry anomaly.
In Mr.’s situation, he came into our dealership inquiring about a Tucson. He needed to get financing for a car and so he was given a credit application. This form was explained to him and he then signed it. Based on this signed application, we proceeded to try and get the financing Mr. needed to purchase a vehicle. We were unable to arrange for Mr. to get enough financing to buy the Tucson he showed interest in, but we did find a Ford Taurus that was within the price range of his obtainable financing.
At no time nor in any way did Murdock Hyundai do anything fraudulent or unethical in our dealings with Mr.. Everything was done in compliance with the regulations and laws governing lending and credit. As previously stated, based on the signed credit application, we were able to and in fact were asked to try and find a financial institution to provide financing for Mr. to purchase a vehicle. We would have stopped trying to get him financing if he had asked, but due to the interaction with him previously and the signed credit application, we continued to try and get financing on his behalf.
Complaint: ***
I am rejecting this response because:
#1. I was very hesitant to sign this document. Matt S made it clear that this was a “soft credit check only” and would not show up on my credit.
#2 This “soft credit check” was for the Tucson only on the day I was in the dealership.
#3 It was two weeks later that my credit was hit with “hard inquiries” four times.
#4 These “hard inquiries” were for a used Ford Taurus. I by no means gave you permission to seek financing for a used Ford Taurus. I showed zero interest in a used vehicle, any other brand than Hyundai, or any other model than a new Tucson.
#5 I was notified that a “soft credit check” was made and was concerned that this did effect my credit. I contacted Matt a s*** with this concern. I was assured it would not effect my credit.
#6 Three days after communicating concern about my credit Murdock Hyundai made the “hard inquiries.”
#7 I clearly communicated to Matt S that my plan was to increase my credit score and come back in July 2019 to pick up where we left off on the new Hyundai Tucson.
#8 As it was clearly communicated twice by Matt Stone, at the time of signing and later when I communicated my concerns about the “soft credit inquiry” effecting my credit, that the application I signed was for a “soft credit inquiry” only at the time I was in the dealership, I would like the dealership to produce the document I signed.
Sincerely
In response to Mr.’s rejection of our position, we assert the following:
Mr. claims we told him we would only do a ‘soft’ credit pull, in fact there is no way we can choose to do a ‘soft’ pull as opposed to a ‘hard’ pull. When we seek funding for a customer, it is always a hard pull. Further, as a service to our customers, we try and get them into a car that meets their needs, in this case an affordable car based on Mr.’s credit and job situation. This is why he was contacted about the Ford Taurus as it fit in his financial parameters.
To reiterate, when we try and locate funding for a guest to be able to purchase a vehicle, we do everything we can to find affordable credit and a vehicle to match. We pulled Mr.’s credit once and submitted it to four different lending institutions. Those institutions may have pulled his credit as well to see if he qualified for a loan from them.
When he indicated that he only wanted a new Tucson and was going to do somethings to improve his credit and come back in a few months, we filed his credit application away and took no more action. We are very sorry that his credit score has dropped so drastically. We are perplexed as to why.
At credit.com states the following:
A hard credit inquiry can reduce your credit score from five and ten points. However, if you have multiple hard credit inquiries from the same company, such as an auto, mortgage, or student loan lender in a short amount of time, these inquiries won’t affect your credit score as much.
Also most scoring models count all inquiries of one of those types as one, provided they take place within a 14- or 45-day period.
We have also attached the credit application that Mr.’s signed. This application is what gives us permission to seek credit on his behalf.
I purchased a used car from Murdock Hyundai nearly three months ago and they have yet to deliver me my license plates. Apparently they never owned title on the car they sold my which they did not disclose, and now they're unable to properly license and register my car. I have contacted them several times to get this resolved and they have simply given me the run-around.
My initial temporary tag expired (which they weren't concerned about) and their only solution was to offer me another temporary tag. I have tried to remedy this with them, including the option to take back the car and refund the full loan amount but they ignored my request.
We acknowledge that we have had a difficult time getting the license plates for Mr.. The car was a trade-in and the person who traded it in lives in Montana and was going to send us the title. When we did not receive it, we tried several times to contact him and left messages but got no response. He did sign all the appropriate paper work and the State of Montana did validate he was the owner. The seller also had requested a copy of the title from the State of Montana which they sent to him, the owner of record. We are now in contact with the original owner to get that title. He has been on vacation for a few weeks and we made finally made contact today, October 10th. We have sent him an express mail envelope and hope to have he title any day.
Further when we could not get a hold of him we requested a duplicate title from Montana using the paperwork he signed. All of these things take time, however we have not stop trying to get this resolved since the sell in July. The State of Utah allows for 3 renewals of the temporary tags as sometimes, however not often, things like this happen. Therefore Mr. is totally legal in driving the car and we are hopeful the license plates will be available shortly. We apologize for Mr.’s frustration and for him feeling we discounted his concerns, we did not.
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As stated in our initial response, we have done everything we can to get this issue resolved. There is only so much we can do when we have to rely on others to provide us with items. It also is slower when we are working with an out of state situation. Never has Mr. been driving the car he purchased illegally as we have requested and received extended temporary tags for him. We realize this is frustrating for him and will try and keep him informed in a timelier manner.
As of right now we are expecting to have this resolved within a week. As for reimbursement, most of the costs Mr. is referring to are hard costs, not one that the dealership adds on to the cost of buying the car. They are the costs imposed on us by the state. Again, we have done everything we can to get the plates for Mr. and have made sure during the delay he has had valid tags. We will however, be more proactive regarding the situation’s status in communication to him.
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
7/12/2018
To Whom It May Concern: Regarding the purchase of a new 2016 Hyundai Veloster ECOSH, VIN *** on 2/11/2017 from Murdock Hyundai of Lindon on 452 South Lindon Park Drive, Lindon, UT 84052. This car has had a defect from the day we purchased it and some 17 months later, we continue to pursue the problem without any luck. The problem is clearly not fixable, yet the dealership continues to ignore our request to replace the car or refund our money. Not only is the problem annoying, and inconvenient, it is dangerous. At random, the turbo malfunctions and fails to accelerate, resulting in a stall and lag situation that has nearly caused accidents for us. I reside in South Korea while my family resides in Orem, Utah. We purchased the car during one of my visits from South Korea on 2/11/2018. At that time, I tradedin my 2011 Veloster (it’s an older, but the same model) for the newer 2016 Veloster; I did not have any problems like this with my 2011, only small minor stuff, and we enjoyed the car, which was the reason for upgrading. When I picked up the car, on the way home, the “check engine light” turned on. I drove it back immediately and they checked the and said there was a bad injector. They replaced it, but the light continued to come on and off randomly. It made it impossible to catch it and have it stay on for the technicians to see. I finally had to leave back for Korea. The car was rarely driven. Several months later, I returned because the license plates never arrived. The light was on this time (and it stayed on), and the service dept. decided to check the car while they put on the license plates. They reset the warning and said there was nothing wrong with the car. I drove the car to an appointment some 12 miles away. Immediately when I got on the freeway the car was acting like it was going to stall, lagging and failing, until it finally got up to speed. By the time I arrived at my appointment, the warning light was on again. At that point I realized they had put on the wrong license plates anyway, so I turned around and returned the car and the license plates and I called my wife for a ride. The next day I returned to pick up the car, the lagging did not seem as bad, however, by the time I got home, the warning light came on again. I was about to drive the car back and the light turned off. This time we were getting ready to leave on a family trip, so we decided that we would park the car and my wife would take the car back in after she returned to Utah. Since, she has taken the car back many times. We don’t have record of all the visits, but we have enough records with different diagnostic results from that initial time until now. The car is a business car, it is usually driven by my wife’s assistant, who almost got in an accident when the car lagged trying to pass and the car nearly stalled. The lagging has also been experienced and verified by a manager at Murdock Hyundai directly.
This is a big problem. I understand that a new car can have some manufacturing defects, but not something as critical as failure to accelerate. Whether it’s the engine, the fuel system, or something else, the randomness of the behavior makes it even more threatening as we cannot expect when it will happen. We are not asking for anything unreasonable, simply exchange the car for a new one that doesn’t have the problem; we did not wait years to report the problem, we reported it immediately and have followed up diligently. Yes we keep hoping each time they fix something that they actually find the problem, but as time goes on it becomes more and more our problem and less and less Hyundai’s. To this end, again, we request Hyundai to replace the faulty car, all we ask is the exact car, new, same color, same model, or comparable if it’s been discontinued. If not, we can provide the contract of sale, and we can take a full refund. This problem has not been delayed or caused by us, therefore it is incumbent on Murdock to honor the terms of the sales contract and deliver a functional new car, as opposed to a car that functions sometimes, otherwise called a lemon. This is not an unreasonable request. If necessary we are willing to follow due legal process and certainly make sure people hear about this treatment. For a business to risk their reputation for a $25,000.00 car seems illogical, we are prepared to launch a very damaging social media campaign with all the proper documents to state our case to a more sympathetic public audience. It’s not how I would like to do things, but given Hyundai’s inability or unwillingness to honor their deal, there doesn’t seem to be much option. The problem has been documented, verified, and there have been at least three drivers who have experienced the malfunction, there is no lack of evidence here, just a lack of a sympathetic ear. Should this go to court, when we prevail, we won’t simply demand the exchange, but restitution of the time and effort wasted on such a mundane issue. We beseech you, please give us a new car that works and save us all the trouble of litigation on a public or legal forum. We are aware of circumstances where the dealership has taken swift action to remedy such a situation, and while we don’t expect that all situations demand the same immediate treatment, certainly waiting 17 months to get the car we bought seems reasonable enough time before we lose our patience.
On behalf of ***
Update as of 8/2018: The sunroof has now malfunctioned and the whole assembly needs replaced at $3400, under warranty...The sunroof has been used 3 times.
Over the past 18 months, we have exhausted all our efforts in trying to correct this vehicle's issues. The customer feels they have a 'lemon', therefore situation goes out of the hands of the dealership and becomes an issue for Hyundai direct. Below is the contact information for the people at Hyundai who deal with this type of problem. We have provided the Hyundai information for this owner's to contact.
Hyundai's have an excellent record of reliability, be sometimes, all be it rarely, a car seems unfixable. We are sorry the Nevarez' have had such an unpleasant experience with this car.
Hyundai Contact Information
By Email
[email protected]
By Phone
(844) 462-5557
Monday to Friday
6:00 am - 5:00 pm PST
Awful experience (as always)
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Because there is no way to give 0 star I'll ve giving them one star for the awful service, and work ethic they hace in their service department.
Came in to check a leak in my sunroof and so I had to have checked out, after charging their absurd fee ( Which surprisingly is cheaper than the ones in SLC) they give me back my car with the panel off its place. I tell the gut that worked with me on this issue (caldwell or semthing) and he "put it back" but I had to go back and tell him that it was still no as the same as the other side, but as the last time I was here, they call the manager and some other guy in maintance to "check" the car and they say it is fine when it's visible not. (They really just gang up on you to make you believe is fine, so you can get out and they can con the next "i
They also told me that they cannot do my repair and that I should look for a specialist and gave me the name for 2 places. (that is why the 1 star)
Now they left me with an uneven cover, and never trusting a hyundai dealership to solve a hyundai car's problem.
Unfortunately, hyundai owners in utah county has to put up with their crappy service...
And don't even get me started when they dented my car...
Ps: They also advertised being Revdex.com accredited... Well bad news...
We are sorry Mr. had such a bad experience at our service department. His car has over 90,000 miles and was out of warranty. What he calls an absurd fee is normal or lower than is commonly charged to look at a problem that requires a lot of time and effort. As Mr. himself stated, we were less expensive than the store he visited in Salt Lake.
His sunroof is a panoramic style that covers the majority of the roof. It is created by panels that fit together with a seal around it all. We did not remove the roof itself, but we did take off the seal and replaced it. Mr. claims the seals were put back in incorrectly, but 3 of our technicians checked the roof and indicated it was fine. Due to the fact that the vehicle is out of warranty, we gave him the price to repair the sunroof seals. Mr. did not like the price we quoted and so we provided the names of two other providers we have worked with in the past that could replace/repair his sunroof seals. Further we know nothing about his claim of a dented car.
I really wanted to have a good experience with Murdock Hyundai of Lindon. I really did. But, they made it impossible. Being a business owner myself, I take negative reviews very seriously, but this experience was too horrible to not be shared.
The vehicle my husband uses for work died a quick and sudden death, and we found ourselves needing a new car within 24 hours. We went to many dealerships, big and small, but found nothing that would fit our needs. Having purchased our previous vehicle with Murdock Hyundai, we decided to go there again, hoping for the same pleasant experience.
Instead, we had a seasoned sales rep (Todd B) telling us to lie about owning our business and say we were just employees "so the bank would give us a loan". We had hours spent gathering proof of income, only to be told we needed to do it differently, then told that exactly what we were asked to bring in was still wrong. We had a hostile finance manager (Mike D) who was rude and demeaning over the phone on multiple occasions. We had a $2000 warranty that we didn't even want forced into our contract, but we needed a vehicle quickly, so we felt trapped.
The biggest issue is that we were sent home with a minivan we believed to be ours, which we added to our insurance, and which we relied upon for our livelihood, only to be told a MONTH later that the loan didn't go through and that we needed to return the vehicle or find other financing. However, when we brought in other financing, sales manager Spencer B brought out a different contract with a selling price above Kelly Blue Book, saying they couldn't go lower because they would lose profit. We didn't feel it was our responsibility to protect their profit by overpaying for a vehicle, so we said thanks but no, and told them we would bring the van back as soon as possible (fairly difficult when working 8-12 hour days running your own company) within the next day or two.
Fortunately (or so we thought), Mike D had told us we wouldn't have to pay for mileage driven during that month. Surprise! That was a lie, and they now want us to pay around $2000 for a vehicle we don't even own, and for their slow action in taking a MONTH to work out whether or not we had approved financing. (Banks and credit unions can figure that stuff out within hours...days at worst.) This was all relayed to us via a very harrassing phone call from D.
To be clear, this is not a money issue. We had business reasons for wanting to finance, but ended up paying cash elsewhere for a different vehicle. This is a dealership who claims no bait and switch, yet does just that. They also claim "No Regrets"...we very much regret our decision to go there. This is a dealership who tries to sell cars for more than their value in order to keep their own profits up. This is a dealership that makes customers pay for the dealership's mistakes and slowness.
We are very loyal people, and it's really sad that Murdock Hyundai just lost people who could have been customers for life. It's also sad for them because multiple family members have purchased cars from them in the past as well, and they will also no longer be returning because of this. We wanted to like our experience with Murdock Hyundai, but they made it impossible.
First off, let me say how my heart goes out to people that bring their cars to this place who aren't mechanically savvy. Poor souls are being robbed of their money in the service department.
I brought my car in to the Lindon Murdoch Hyundai to get a part for a code that I had scanned and researched myself. After getting the part and replacing it, the code *** was still there. I brought it back and had them diagnose the code for $60, they said they guarantee their diagnosis is correct and they can scan much deeper than my code reader at home. They came back saying I needed an evap canister air filter replaced so I bought the part and replaced it myself. Thinking everything was great I took it out on the freeway and heading up to Salt Lake and my car went into limp mode on the freeway (can't go +20 MPH) and the check engine light came back on. Thankfully I was close enough to Murdock Hyundai I drove it back and explained the situation to them. They recommended I get another $60 diagnosis to see what was going on. They came back saying I needed another $500 in parts and labor. I was also told by the manager the original two parts I replaced had nothing to do with the original problem. Apparently the $60 guaranteed diagnosis that is so great didn't describe the problem very well. In addition to my conversations with the manager talking about the issues he was inconsiderate and was not very willing to be helpful. It was like pulling teeth to get refunded for the $60 diagnosis that diagnosed something completely irrelevant (manager admitting it was so), until I suggested talking to his manager Blake.
Now you might be thinking well this problem is pretty bad but to make matters even worse my parents were in here last week for the exact same problem with their Sonata and were charged $1,000 to fix this problem. If any of you have *** for your code be very suspicious what they recommend your repair be. They will replace 10 things when it's most likely one thing, because they don't care about you or your wallet.
In fact, all you may need after replacing the canister is to reset the sensor! They recommended I replace the $300 sensor. They don't want to save you money trying to reset it first, they're too money hungry to try it so they want you to buy the whole system new. It is a common problem that Hyundai honestly should be issuing a recall for. Instead, people like this manager are taking advantage of the situation and recommending all these people coming in to replace the entire system of parts and sensors related to the code for $1,000, like the trap my parents fell into.
Now I kind of understand why they're so happy when they smile at you and say, "Have a great day sir," as you leave knowing that they've completely sucked all the money out of your wallet, most of it completely unnecessary. If you go in this place blindly, expect to get swindled out of your money and spend $1,000 replacing parts for a $100 problem.
Mr. and his brother (we believe) came into our service department with a check engine light on in his car. He had two error codes that indicated what the problem was that caused the light to come on. He had gotten the codes somewhere else, we do not know where. He asked us to look up the codes and see what parts were needed to fix his car. Our service adviser indicated that he was not very comfortable giving that information as he had no idea of the validity of the codes in relationship to that car and he was not a technician. Mr. insisted on getting the information anyway. He was told that the codes indicated the car needed an evap canister and possibly another part. We offered to have our technicians make the repair, but they wanted to do it themselves. They purchased only one part and left. They indicated that they were associated with a used car lot and therefore wanted wholesale pricing and no tax. As we know this car lot, we gave them discount pricing and did not charge tax.
Later, after installing the part, they came back indicating that engine light was still on. They then allowed us to take the car back to our technicians and run the scan on our equipment. The cost of this service is $59.
This scan showed different repair codes, none of which were the ones that originally came up. We told him what was needed to clear these codes and again, he refused to have us do the work and just bought the parts to install himself. Later that day, we believe, his car had issues on the freeway and he brought it back to us, very frustrated that his car was still not repaired. He was sure we had done a bad scan and had lied to him. He reminded us that we guarantee our scans accuracy. We do guarantee the diagnostic scan accuracy however we cannot guarantee repair work done to resolve it when we do not do the work. However, to placate Mr., we refunded his diagnostic fee of $59. We could not refund the parts he purchased, as he demanded, as he had already used them in trying to fix his car himself and the integrity of the parts is not in question.
Mr.’s complaint is built around one of two codes that someone pulled on the first scan. The code in question never did come up in subsequent scans, however the other one did and then others. The equipment at our dealership is cutting edge and does a deeper scan than other ones, not as advanced do. When we tried to solve this problem with Mr. he refused to talk to us, he refused to confirm he got a receipt for the refund and he refused to talk to our General Manager who was also trying to resolve this issue. He just kept saying we lied to him and we’re just out to make money.
Mr. also mentioned a repair for his parent’s car for the same set of codes. He talks about how high the cost to repair their car was, stating that is was the same issue as his. His comparison is skewed. Factors such as our certified technicians doing all the work as well as doing some transmission work make on their car make it an invalid comparison. Also, they were not a wholesale customer and their car is fixed with no returns to the service department.
We strive to leave our service guests with a positive experience. This evidently did not work with Mr.. He refused all the efforts we made to come to an equitable conclusion. Automobile repairs can be costly and with the new technology in vehicles today, certified technicians and cutting-edge equipment are almost a must.
As a side note, there have been two different complaints filed about this incident; the first one by a Mr. Reynolds and the second by Mr.. Mr. denies there being more that one complaint filed. We have attached the complaint not shown to this response. Further the were two VIN numbers associated with this car. At some time, work was done on this car and the VIN changed. According to the VIN it was also a salvaged title.
I received an email from Murdock Hyundai promising me a $40 Mastercard or Visa gift card, if I would come in and take a test drive. I came in and took a test drive with their employee Darion Bishop. Mr. Bishop took my information and told me I would get the gift card in my email. I did not receive my $40 gift card in my email and called and emailed Mr. Bishop 6 times. Each time he assured me that he had gone online again and input my info in order for me to get the gift card. The test drive was taken in October of 2017. I have emails from Darion Bishop promising to get me the gift card. Apparently, Darion left the business sometime in November or December. I emailed his boss, Jason Stites at Murdock Hyundai January 3, 2018 about the fact that I never received the $40 gift card. He responded that he would look into it. I have heard nothing since. I have the emails, if you would like to look at them. Many, many emails with replies. I also made many phone calls. This looks to me like a case of false advertising. I would like very much to get my $40 gift card that Murdock Hyundai promised me. I have been more than patient waiting three months.
I just spoke with my sales manager Jason S and he has been trying to get this resolved for a few weeks. He has asked Mr. for a code that was provided by a 3rd party advertising vendor and sent to Mr. email. Without that code it is hard to track. Jason was able to find Mr. in the system for a $30 test drive e-gift card that was done back in May 2017 and sent him and email with the screen shot showing this on January 27, 2018. Jason and I tried to call Mr. this morning and left him a message stating that we needed the most recent code that was sent to him in October and that Jason had sent him an email about the May redemption on Saturday. Mr. contacted Jason shortly after the voicemail and told him that he did NOT come in for the test drive in October but that his wife had come in, which technically she was not eligible for the $40 test drive e-gift card because it was sent to him not her, he acknowleged this and also stated that the email that Jason was responding to, his yaohoo accoung, is one that he NEVER checks. Jason asked him why he had sent us to the Revdex.com when we were activily working on this and awaiting his response to our emails sent to him. Mr. had no knowledge of sending us to the Revdex.com and said that his wife must have been doing all this and that he was totally unaware of ALL of this going on. He emaiedl Jason the code that was sent to his gmail email and Jason is trying to get the 3rd party company to honor this $40 e-gift card, even though like I mentioned above his wife is not eligible for this program. But we are doing our diligence to see that they get this. It would seem to us that we have done our part and that this is clearly just a miscommunication between husband and wife and email accounts not being checked. I hope this takes care of this matter, if not please let us know so that we can see what else we can do to get this cleared up.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me, if they do send me the promised e-card. I feel that they need to stop promoting test drives by sending emails promising e-giftcards in exchange for a test drive. Nowhere in the email does it state that you are only eligible for one gift card per year and the gift card emailed me back in May 2017 should not exclude me from getting one in October 2017 unless the email specifies this. It did not. I would not like to receive emails asking me to take test drives for a gift card unless I am actually eligible for the card.
I believe that the Hyundai company should not be emailing me a promise of a 40 dollar gift card if I take a test drive and then not give me the promised gift card after the test drive. My wife went in for the test drive in October and asked the salesman Darion B if she would get the gift card, since it was she taking the test drive and not me, who got the email. He checked with his supervior and then assured her that I would get the gift card emailed to me, if she took the test drive. Then she took the test drive. Emails and calls about the promised gift card not being delivered have taken place over 8 times since that time. Finally, when we put in the Revdex.com complaint, Jason Stites contacts me very irate that we complained to the Revdex.com. This is the first time I have received word that I could be getting my gift card and they are not promising I will. Jason Stites previously said he would look into it and I got nothing. I hope they will deliver on this promise. I will not be happy with their advertising truthfulness unless I get the e-card as promised.I did tell my wife to email Hyundai several times regarding this matter. She has forwarded all contact from them to my current email. It is sad that it came to contacting Revdex.com after 3 months in order to get a serious response from anyone at Lindon Hyundai.Sincerely