Murdock Hyundai of Murray

Complaint: [redacted] I am rejecting this response because: The General Manager of Murdock Hyundai has NOT been in contact with me as indicated in the business responseNo one from Murdock Hyundai has made any attempt to reach me Sincerely, [redacted]

On June 16th [redacted] and [redacted] contacted our dealership regarding a pre-owned Envoy they saw on our website As they live in Arizona and were unable to come and view the vehicle, we gave them as much information as possible over the phoneOver the next few days there were several communications between them and our dealership They were also able to view several pictures of the Envoy online at our website After these communications and online viewing, Mr [redacted] & Ms [redacted] indicated they would like to purchase the Envoy and would come up to Utah to do the paper work and pick it up Our business is selling vehicles, to have a car removed from our selling inventory without any assurance that it is actually sold, is not a good business practiceTherefore before we pull a vehicle from our inventory, we need to have a serious commitment from a buyerSo we require a non-refundable deposit This was disclosed and made clear to Mr [redacted] and Ms [redacted] on several occasions during conversations/emails/texts they had with Mike P [redacted] , salesman, and Ryan K***, used car manager Ms [redacted] provided a $1,non-refundable deposit for the Envoy over the phone with a credit card on June 24th We told them that we would hold the Envoy for days Mr [redacted] arrived in Utah on July 20th almost a month after the initial commitment to buyWe made arrangements to pick Mr [redacted] up at his hotel and bring him to the dealership to finish up the sale Upon arriving at the dealership and seeing the car, Mr [redacted] indicated that he no longer wished to purchase the Envoy and demanded their deposit backWe offered him the option of using his deposit money on another vehicle on our lot – he declinedThe time between the initial request to buy and the actual time Mr [redacted] came to collect the Envoy was approximately days Days that the Envoy was not available to show and possibly sell to other buyersTherefore, we feel Mr [redacted] and Ms [redacted] were given clear and unmistakable information regarding the non-refundable nature of the deposit We feel best business practices are such that the non-refundable deposit is fair and necessary to our industry

After reviewing the situation with our sales consultant who worked with Ms***, it appears this was a matter of miscommunication Ms [redacted] worked with a new sales consultant who apparently did not clearly explain to her why, although we could not get her approved for financing on a used car we could on a new one Many times, with incentives, rebates and other discounts, plus the warranties on a new vehicle, a person with lower credit can get financing for a new car where they can’t on a used car The financial institutions are just more willing to risk the loan with a new car Due to credit concerns, we were unable to get Ms [redacted] the financing on a used car, but were able to on a new Hyundai We are very sorry she felt we had tried deceived her in any way Sometimes things, such a being able to get financing on a new car but not a used car, seem counter-intuitive and therefore we are skeptical of them I believe this may have been the case hereOur salesmen needed to do a better job explaining the situation For that we are very sorryWe have worked with our salesman on this and have reached out to Ms***

Murdock Auto Team has been in contact with the complainant requesting further information. As soon as we have that we will respond to this complaint

Complaint: ***
I am rejecting this response because:I was contacted by Jan B*** and she has been working on this issue and gather informationIt has been over days and the issue has not been solved
Sincerely,
*** ***

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Thank you for successfully
contacting Premier Parking.  I do not
accept the firm’s response and I am not satisfied with the outcome.
Please see the attached
pictures, downloaded from Google Earth. 
Photo “lot_01” shows the two signs that I read that were the only signs
I passed entering and exiting the lot in question, identified with circle 1 and
circle 2.  Photo “lot_02” shows the same
sign in circle 2 and where I parked in circle 3.  The two cars with Xs on them were not there
and I entered the lot following the big white arrow painted on the ground
between those two parking spaces.  The
two additional images taken with my phone show the only signage that I saw at
or near this entrance to the lot.  I read
the signs, I was trying to figure out how to pay for parking, when I figured
out that parking was free on Saturday until 4PM.
If this is permitted to
stand, Premier parking should be required to either: a) close the entrance
which “borrows” nearby, yet incorrect signage, or b) post their OWN sign clearly
indicating that it is a separate lot and has a different payment
structure.  As you can plainly see in
photo lot_01, the pavement surface is continuous and the only thing separating
the lots are the actual parking spaces.
Regards,
[redacted]

Dear Revdex.com,
Thank you for sending us complaint #[redacted].
Premier Parking and also now Premier Parking dba Car Park
works diligently to provide quality customer service as we strive to insure that
all customers can reflect upon a pleasant parking experience when parking in
one of our lots....


The lot in which the complainant was in is separated by [redacted]
Avenue. The separation of the lots by a street should indicate that the
complainant was in a different lot. There is also a separate payment meter on
this lot.  Please see attached pics taken
from [redacted] Avenue showing the separation of the lots.
The complainant states that his/ her request to dispute this
violation received no response. We strive to respond to all requests/ customer
needs. All Premier parking lot meters have the [redacted] VA office # posted so
all customers may call the [redacted] office with any parking needs/ questions. In addition all violations issued contain the attached
information card in the violation envelope.
All violations paid within 14 days are discounted by $15,
allowing for payment in full of $25.
After extensive review of this dispute we find this
violation to be valid and as such payment is due and payable in full; however
due to this unfortunate and unintentional incident Premier Parking will accept the
$20 referenced as payment in full.
With kindest regards,
Premier Parking

Complaint: [redacted]
I am rejecting this response because: The General Manager of Murdock Hyundai has NOT been in contact with me as indicated in the business response. No one from Murdock Hyundai has made any attempt to reach me.
Sincerely,
[redacted]

After reviewing the situation with our sales consultant who worked with Ms. [redacted], it appears this was a matter of miscommunication.  Ms. [redacted] worked with a new sales consultant who apparently did not clearly explain to her why, although we could not get her approved for financing on a used car...

we could on a new one.  Many times, with incentives, rebates and other discounts, plus the warranties on a new vehicle, a person with lower credit can get financing for a new car where they can’t on a used car.  The financial institutions are just more willing to risk the loan with a new car.  Due to credit concerns, we were unable to get Ms. [redacted] the financing on a used car, but were able to on a new Hyundai.  We are very sorry she felt we had tried deceived her in any way.  Sometimes things, such a being able to get financing on a new car but not a used car, seem counter-intuitive and therefore we are skeptical of them.  I believe this may have been the case here. Our salesmen needed to do a better job explaining the situation.  For that we are very sorry. We have worked with our salesman on this and have reached out to Ms. [redacted].

Complaint: [redacted]
I am rejecting this response because: It was fault advertising and the vehicle that were online were not the ones there. Also, they did not hold the vehicle up to days I paid to be there. they also said to get my money back is to get another one and sell it for scrap and try to get my money back. What kind of business will tell customer to buy scrap junk vehicles and try to sell it to scrap yard. So that tell me right there that they are selling junk /scrap cars to customers.  the motto " no regrets " is I thought they would follow and give me my money back. I was very polite and walk out the dealership. I would wish they do not take advantage of minorities and be honest dealership. 
Sincerely,
[redacted]

This complaint is being researched and further response will be forth coming.  However the $200 deposit was refunded a few weeks ago.

Our General Manager is currently in contact with Mr. [redacted] to rectify this issue.  We plan on reimbursing him the money difference.  We will also contact the warranty company, so this problem does not occur again. This particular warranty company uses a different labor rate scale...

than is usually used. We apologize for this problem.

On June 16th [redacted] and [redacted] contacted our dealership regarding a pre-owned Envoy they saw on our website.  As they live in Arizona and were unable to come and view the vehicle, we gave them as much information as possible over the phone. Over the next few days there were...

several communications between them and our dealership.  They were also able to view several pictures of the Envoy online at our website.  After these communications and online viewing, Mr. [redacted] & Ms. [redacted] indicated they would like to purchase the Envoy and would come up to Utah to do the paper work and pick it up.  Our business is selling vehicles, to have a car removed from our selling inventory without any assurance that it is actually sold, is not a good business practice. Therefore before we pull a vehicle from our inventory, we need to have a serious commitment from a buyer. So we require a non-refundable deposit.  This was disclosed and made clear to Mr. [redacted] and Ms. [redacted] on several occasions during conversations/emails/texts they had with Mike P[redacted], salesman,  and Ryan K[redacted], used car manager.  Ms. [redacted] provided a $1,000 non-refundable deposit for the Envoy over the phone with a credit card on June 24th.  We told them that we would hold the Envoy for 40 days.  Mr. [redacted] arrived in Utah on July 20th almost a month after the initial commitment to buy. We made arrangements to pick Mr. [redacted] up at his hotel and bring him to the dealership to finish up the sale.  Upon arriving at the dealership and seeing the car, Mr. [redacted] indicated that he no longer wished to purchase the Envoy and demanded their deposit back. We offered him the option of using his deposit money on another vehicle on our lot – he declined. The time between the initial request to buy and the actual time Mr. [redacted] came to collect the Envoy was approximately 26 days.  Days that the Envoy was not available to show and possibly sell to other buyers. Therefore, we feel Mr. [redacted] and Ms. [redacted] were given clear and unmistakable information regarding the non-refundable nature of the deposit.  We feel best business practices are such that the non-refundable deposit is fair and necessary to our industry.