Murphy Door

I really wanted to love my Murphy Door experience. The concept is awesome, hidden doors, clever design, quality craftsmanship. But what should have been a smooth premium purchase turned into a months long headache.

I ordered a flush mount out-swing bookcase door along with several add ons (the AutoSwing opener, electromagnetic lock, and wireless fobs). The door itself is nice, but the add ons were a complete nightmare as they were not compatible with my door. Some of the items showed up not in their original packaging and honestly looked like refurbished equipment, which was never disclosed when I bought them.

The bigger issue, though, was customer service. Getting real help was next to impossible. Most “product specialists” are basically just sales reps reading off a script. When you have an actual technical issue, they cannot really help. I'd email customer support, get a text message response that almost always completely ignored the issues I'd outlined in my email message.

After spending thousands of dollars, I ended up having to contact the actual manufacturers of the add on products just to get working parts and support. And here is the kicker. Those same items are sold directly by the original vendors for less money, often with way better customer service.

If you are thinking about buying from Murphy Door, my advice is this:
Buy the door from them, because that is what they do well. But skip all the upsells and order any accessories (like openers, locks, or key fobs) directly from the third party companies. You will save money, get the parts in proper condition, and will not be stuck waiting weeks for answers that never come.

It is a shame, because the idea behind Murphy Door is great. But the customer experience, especially around their add ons, really misses the mark.

Customer cancelled his order and was fully refunded on 8/28/ Here is a copy of the transactionPlease update the complaint as resolved!Payment received from [redacted] * [redacted] August 28, at 10:01:AM PDTTransaction ID: [redacted] Payment Status: CANCELLEDGross amount$2,USDWe have no postal address on fileTransaction ActivityDetailsGross amountFee amountNet amountAug 9, 2017Payment from [redacted] * [redacted] Details$2,488.00USD-$53.79USD$2,434.21USDAug 25, 2017Temporary HoldDetails-$2,488.00USD-$53.79USD-$2,434.21USDCancelled payment detailsGross Amount$2,USDPayPal Fee$USDNet Amount$2,USDContact info [redacted] * [redacted] The sender of this payment is [email protected] Murphy Door NRulon White Dr.Plain City UT

This customer order bifolding bookcase as he stated, the door was delivered assembly but the hardware needed to be installed, which this absolutely should have been done by us and he has every reason to be frustrated In addition the customer did have some missing components that he did have to go and resolve, for this there was a refund made for the errands he ran.Instructions have always been on our website under the how to tab at the top The reason we do this is our instructions are video based and not printed only As far as the extended shelf pin lock and what he received is exactly what we show on our website, as well as what it is describing A shelf pin lock that is long enough to go through both sides of the bookcases.I do agree with this customer that the $refund that was given by the salesman was insufficient for his efforts and should be the $he felt like was fair

This customer order bifolding bookcase as he stated, the door was delivered assembly but the hardware needed to be installed, which this absolutely should have been done by us and he has every reason to be frustrated.  In addition the customer did have some missing components that he did...

have to go and resolve, for this there was a refund made for the errands he ran.Instructions have always been on our website under the how to tab at the top.  The reason we do this is our instructions are video based and not printed only.  As far as the extended shelf pin lock and what he received is exactly what we show on our website, as well as what it is describing.  A shelf pin lock that is long enough to go through both sides of the bookcases.I do agree with this customer that the $50.00 refund that was given by the salesman was insufficient for his efforts and should be the $150.00 he felt like was fair.

Customer cancelled his order and was fully refunded on 8/28/2017  Here is a copy of the transactionPlease update the complaint as resolved!Payment received from [redacted]August 28, 2017 at 10:01:57 AM PDTTransaction ID: [redacted]Payment Status: CANCELLEDGross...

amount$2,434.21 USDWe have no postal address on fileTransaction ActivityDetailsGross amountFee amountNet amountAug 9, 2017Payment from [redacted]Details$2,488.00USD-$53.79USD$2,434.21USDAug 25, 2017Temporary HoldDetails-$2,488.00USD-$53.79USD-$2,434.21USDCancelled payment detailsGross Amount$2,434.21 USDPayPal Fee$0.00 USDNet Amount$2,434.21 USDContact info[redacted]The sender of this payment is [email protected] Murphy Door 2541 N. Rulon White Dr.Plain City UT 84404