Murphy Door

Customer cancelled his order and was fully refunded on 8/28/ Here is a copy of the transactionPlease update the complaint as resolved!Payment received from [redacted] * [redacted] August 28, at 10:01:AM PDTTransaction ID: [redacted] Payment Status: CANCELLEDGross amount$2,USDWe have no postal address on fileTransaction ActivityDetailsGross amountFee amountNet amountAug 9, 2017Payment from [redacted] * [redacted] Details$2,488.00USD-$53.79USD$2,434.21USDAug 25, 2017Temporary HoldDetails-$2,488.00USD-$53.79USD-$2,434.21USDCancelled payment detailsGross Amount$2,USDPayPal Fee$USDNet Amount$2,USDContact info [redacted] * [redacted] The sender of this payment is [email protected] Murphy Door NRulon White Dr.Plain City UT

This customer order bifolding bookcase as he stated, the door was delivered assembly but the hardware needed to be installed, which this absolutely should have been done by us and he has every reason to be frustrated In addition the customer did have some missing components that he did have to go and resolve, for this there was a refund made for the errands he ran.Instructions have always been on our website under the how to tab at the top The reason we do this is our instructions are video based and not printed only As far as the extended shelf pin lock and what he received is exactly what we show on our website, as well as what it is describing A shelf pin lock that is long enough to go through both sides of the bookcases.I do agree with this customer that the $refund that was given by the salesman was insufficient for his efforts and should be the $he felt like was fair

This customer order bifolding bookcase as he stated, the door was delivered assembly but the hardware needed to be installed, which this absolutely should have been done by us and he has every reason to be frustrated.  In addition the customer did have some missing components that he did...

have to go and resolve, for this there was a refund made for the errands he ran.Instructions have always been on our website under the how to tab at the top.  The reason we do this is our instructions are video based and not printed only.  As far as the extended shelf pin lock and what he received is exactly what we show on our website, as well as what it is describing.  A shelf pin lock that is long enough to go through both sides of the bookcases.I do agree with this customer that the $50.00 refund that was given by the salesman was insufficient for his efforts and should be the $150.00 he felt like was fair.

Customer cancelled his order and was fully refunded on 8/28/2017  Here is a copy of the transactionPlease update the complaint as resolved!Payment received from [redacted]August 28, 2017 at 10:01:57 AM PDTTransaction ID: [redacted]Payment Status: CANCELLEDGross...

amount$2,434.21 USDWe have no postal address on fileTransaction ActivityDetailsGross amountFee amountNet amountAug 9, 2017Payment from [redacted]Details$2,488.00USD-$53.79USD$2,434.21USDAug 25, 2017Temporary HoldDetails-$2,488.00USD-$53.79USD-$2,434.21USDCancelled payment detailsGross Amount$2,434.21 USDPayPal Fee$0.00 USDNet Amount$2,434.21 USDContact info[redacted]The sender of this payment is [email protected] Murphy Door 2541 N. Rulon White Dr.Plain City UT 84404