Response: sans-serif;">Lower Cape May County sustained a strong thunderstorm storm on April 2, (We keep records of all storms, and storm related damage and estimates for our customers insurance needs) Mr [redacted] (as well as several other homeowners with fence damage) contacted our office for an estimate to replace sections of fence and one post that sustained damaged from the stormWe went out, wrote up the estimate to replace the sections and one postAt the time of the estimate we made note that the fence surrounding Mr [redacted] property was ¾ milled spruce stockade and that he requested the same as a replacementThis is the most economical fence product carried within the fence industryThis work we’ll call job #was completed, paid for and Mr [redacted] was totally satisfiedA week later Mr [redacted] contacted us again saying that the new fence looked great and he requested an additional estimate to replace more of his aging spruce fenceWe went out a second time to give him an estimate on what that cost would beAll of the remaining posts on the property were found to be in decent condition so our estimate was to replace sections of ft high spruce fence across the back line of his property as well as the 6th and 10th section on the right side of the property making the total number of sections of spruce to be installedThis work we’ll call job #was completedA few days later Mr [redacted] called to say that although he was satisfied with the work on Job #he really just wanted the remainder of the old sections on the side of his home replaced and not just the most aging 6th and 10thWe replaced his entire back line as it was in the worst shape of allBut again we told him no problem and scheduled a 3rd appointment to see what the additional work would entail and that costWe gave him this 3rd estimate on replacing the remaining old sections of spruce fence on the right side of his property with newAgain, the posts were solid and we replaced only the fence panelsThis work, we’ll call job #was completed and paid for on May 22, All of Mr [redacted] new “¾ milled spruce” fence sections were installed with 3.5” galvanized screws, the same way we attach all wood fence to wood postsWe install only types of wood stockade fence, #cedar and #¾ milled spruceMr [redacted] fence was strong, straight, level and solid when we completed itAt that time Mr [redacted] was again totally satisfied with his installation and paid his bill in fullA month later, on June 21, at approximately 3:30pm we here in Cape May County were hit with a super storm with micro bursts that caused more damage to Lower Township and Wildwood homeowners and businesses than the last hurricanes combinedThis was not your average thunderstorm! We have literally dozens of customers that sustained major damage to their properties and have dozens of fences that are still waiting for work to be completedThis storm was of such magnitude that it blew the entire roof off of the Wildwood Public Works Building located just a few blocks from Mr [redacted] homeJune 22, 2016, the morning after the storm we had over calls for storm damage estimates, Mr [redacted] was one of themWhen he was told that we were booked solid for storm repair estimates thru that week and couldn’t get out there to give him a price on repairs until the following week he became irateHe demanded that we go and fix his fence immediately and that he had no intention of paying for any repairsWe tried to explain that the storm had left over 35,homes without power and that people had trees, fence and roofs blow offHe didn’t want to hear itHe just got louder and more belligerentHe accused our company of inferior products, workmanship, materials, etcIn the years of business we have never had accusations like thisThere was no talking sense to this manWhile trying to explain how fortunate he was compared to our other customers to have had such minor damage and that the workmanship guarantee did not cover storm damage he lost itHe got increasingly angry and loudAt this point he was told that we would end the call because if he could not discuss this in a calmer mannerWe suggested that he call back once he calmed down we would be happy to help him and at that point ended the callA few minutes later our receptionist Holly received a call from Mr [redacted] daughter shouting and accusations of taking advantage of an elderly manWhen Holly tried to calmly explain that her that there was no warrantee that covered storm damage she said we would be sorry and hung up on herWe would have been happy to address the storm repair to Mr [redacted] fence but we could in no way could have done it for freeAgain I will state, his damage as well as so many others was from the storm not from inferior products or our workmanshipIf Mr [redacted] would like to calmly call us and schedule a repair estimate, we would be happy to do that for himAt that point my suggestion would be to call his insurance companyTo date we have done more than fence repair estimates for storm damageOur customers have had insurance adjusters come out and scheduled their repairs with usAs of today we are fully booked out for storm repairs until August 25,
Response: sans-serif;">Lower Cape May County sustained a strong thunderstorm storm on April 2, (We keep records of all storms, and storm related damage and estimates for our customers insurance needs) Mr [redacted] (as well as several other homeowners with fence damage) contacted our office for an estimate to replace sections of fence and one post that sustained damaged from the stormWe went out, wrote up the estimate to replace the sections and one postAt the time of the estimate we made note that the fence surrounding Mr [redacted] property was ¾ milled spruce stockade and that he requested the same as a replacementThis is the most economical fence product carried within the fence industryThis work we’ll call job #was completed, paid for and Mr [redacted] was totally satisfiedA week later Mr [redacted] contacted us again saying that the new fence looked great and he requested an additional estimate to replace more of his aging spruce fenceWe went out a second time to give him an estimate on what that cost would beAll of the remaining posts on the property were found to be in decent condition so our estimate was to replace sections of ft high spruce fence across the back line of his property as well as the 6th and 10th section on the right side of the property making the total number of sections of spruce to be installedThis work we’ll call job #was completedA few days later Mr [redacted] called to say that although he was satisfied with the work on Job #he really just wanted the remainder of the old sections on the side of his home replaced and not just the most aging 6th and 10thWe replaced his entire back line as it was in the worst shape of allBut again we told him no problem and scheduled a 3rd appointment to see what the additional work would entail and that costWe gave him this 3rd estimate on replacing the remaining old sections of spruce fence on the right side of his property with newAgain, the posts were solid and we replaced only the fence panelsThis work, we’ll call job #was completed and paid for on May 22, All of Mr [redacted] new “¾ milled spruce” fence sections were installed with 3.5” galvanized screws, the same way we attach all wood fence to wood postsWe install only types of wood stockade fence, #cedar and #¾ milled spruceMr [redacted] fence was strong, straight, level and solid when we completed itAt that time Mr [redacted] was again totally satisfied with his installation and paid his bill in fullA month later, on June 21, at approximately 3:30pm we here in Cape May County were hit with a super storm with micro bursts that caused more damage to Lower Township and Wildwood homeowners and businesses than the last hurricanes combinedThis was not your average thunderstorm! We have literally dozens of customers that sustained major damage to their properties and have dozens of fences that are still waiting for work to be completedThis storm was of such magnitude that it blew the entire roof off of the Wildwood Public Works Building located just a few blocks from Mr [redacted] homeJune 22, 2016, the morning after the storm we had over calls for storm damage estimates, Mr [redacted] was one of themWhen he was told that we were booked solid for storm repair estimates thru that week and couldn’t get out there to give him a price on repairs until the following week he became irateHe demanded that we go and fix his fence immediately and that he had no intention of paying for any repairsWe tried to explain that the storm had left over 35,homes without power and that people had trees, fence and roofs blow offHe didn’t want to hear itHe just got louder and more belligerentHe accused our company of inferior products, workmanship, materials, etcIn the years of business we have never had accusations like thisThere was no talking sense to this manWhile trying to explain how fortunate he was compared to our other customers to have had such minor damage and that the workmanship guarantee did not cover storm damage he lost itHe got increasingly angry and loudAt this point he was told that we would end the call because if he could not discuss this in a calmer mannerWe suggested that he call back once he calmed down we would be happy to help him and at that point ended the callA few minutes later our receptionist Holly received a call from Mr [redacted] daughter shouting and accusations of taking advantage of an elderly manWhen Holly tried to calmly explain that her that there was no warrantee that covered storm damage she said we would be sorry and hung up on herWe would have been happy to address the storm repair to Mr [redacted] fence but we could in no way could have done it for freeAgain I will state, his damage as well as so many others was from the storm not from inferior products or our workmanshipIf Mr [redacted] would like to calmly call us and schedule a repair estimate, we would be happy to do that for himAt that point my suggestion would be to call his insurance companyTo date we have done more than fence repair estimates for storm damageOur customers have had insurance adjusters come out and scheduled their repairs with usAs of today we are fully booked out for storm repairs until August 25,