Murphy Ford

In response to complaint *** I have investigated the complaint by *** *** concerning the purchasing a Nissan Maxima
***, Sales Manager, has been and continues to be in touch with *** *** has given *** several options to help make **
*** whole
For this reason I have been assured that Murphy Ford will take care to resolve the issues that *** set forth in his complaint
Thank you
*** ** ***
COO

In response to *** ***'s complaint Murphy Ford would first like to extend an apology for the difficulties Ms*** has experienced. Murphy Ford would like the opportunity to correct the issues that Ms*** put forth in her complaint.
Tony J*** is our GSM and if she will reach out to Tony he will take care of setting the appointment to take care of the rotors, do an alignment and see that she is reimbursed for the wiper blades if she will be so kind as to bring in the receipt from where she had the blades replaced. From my understanding the title issues have been taken care of. If there continues to be title issues please bring these to Tony's attention as well. MrM***, the sales person who sold Ms*** the vehicle, has been on vacation. I have asked MrM*** to reach out to Ms*** as well.Once more Murphy Ford extends our sincerest apology to Ms***
Sincerely,
Nancy HM***
Murphy Ford Company

murphy ford did warranty repair on my vehicle and had my car from july 20th to aug 1st for transmission issues.after getting my car back, a few weeks later I found out my credit card was billed for the rental car I had.after numerous calls to the service shop with no call backs from them I called the detroit number for fordthey gave me a case number and a manager called me the next businessdayshe said there wasn't anything she could do because the car I rented from enterprise wasn't a ford car and said to try the dealership to see if I could get helpi called back the dealerships service deptand they they put me in touch with the service managerhe said bring a receipt and he would try to helpwell a few days later he called and said he tried to appeal and lostwell the lady in detroit basically said it was up to the dealership to help so who did he appeal to.then he flip flops with reason why he couldn't help1st he said because I didn't have a extended warrantywhy would I need a extended warranty when my car was new.then he said because it wasn't a ford carwell in the 1st year of having my car I needed a computer module replaced that was under warranty and they had my car for a week and gave me a rental car and it wasn't a fordit from enterprise just like this onewas only suppose to have car for a week and the day it was suppose to be done they were still waiting for partshad I known they weren't going to cover it I would have rented the cheapest vehicle available.now I am out 476.07.I have never owned a new vehicle that needed warranty repairs with the car being only years old.I am very disappointed with the overall experienceyou would think a place that has your vehicle for that length of time would help.they lost a customer but I am sure they could care less.if this is the way they do business they definitely will lose more customers

Review: I purchased a 2006 Nissan maxima from Murphy Ford. Only had the car for 5 days before the transmission was going the selt belt doesnt work. The car is very unsafe. It slipps and jerks on highway without diver selt belt, I wanted to return it and get my $2000.00 I put down on it or I want it fix so it can drive correctly. They tild me I brought a used as is car and they wont do nothing to help me but I feel like they know the car was messed up before I brought it. The tires and brakes are bad as well. I think this car is a lemon and I want a refund not being stuck with a car for 4years that dont work. They have the car now and said they will look at it. I should be protected for a dealership under the lemon law. There customers service is horrible they acted like they dont care.Desired Settlement: I want the contract to be brojen and car returned and a full refund of my $2000.00 or I want everything fixed 100%.

Business

Response:

In response to complaint [redacted]. I have investigated the complaint by [redacted] concerning the purchasing a 2006 Nissan Maxima.

**. [redacted], Sales Manager, has been and continues to be in touch with **. [redacted]. **. [redacted] has given **. [redacted] several options to help make **. [redacted] whole.

Review: I received a mailer from Murphy ford advertising a Ford Fusion SE - MSRP 24,495 on sale for 18,990. In addition I also received a rebate from the ford company for 1,000 additional discount dollars. When I went to Murphy Ford I was told that it was a misprint that happens all of the time. There were things missing, and they could not be held legally responsible for the misprints. I have a copy of what was sent to me in the mail.

I asked them to do see what they could do to make up for the error. They tried to work on a deal - and I believe at first that they were trying to right their wrong. Bottom line was -- they were offering 6500 in discounts, and the best they could do was 5500 in discounts -- funny thing was, they decided to devalue my trade in to make up for their mistake. I was dealing with Murphy ford earlier and they had offered me 6500 and was told they could probably stretch it to 7000, now it is only worth 6000. They did offer me 6500 if I was willing to give them an extra 500 which means I was adding to the value of my own trade in. I told them to eliminate the trade and give me the deal on the mailer-- I was told that could not and would not, again - the mailer wasn't a legally binding offer.

As they continued to make offers and deals -- they were actually getting worse for me as if they were trying to get me to leave to avoid providing the vehicle that was promised. At one point I was told that another dealership was offering me a better deal and that I should do business with them - again, trying to get out of a sale that could potentially cost them money.

I spoke with the General Manager - he agreed that there was nothing in the paperwork that was different then what I was asking for. He said he would look into it and left, sending his sales manager over to deal with me.

I have copies of their final offer - my concern is if I pursue this, they are going to find ways to continue to change the deal. They have already played games with the value of my trade in. My feelings are their next option would to be to tell me that the financing that I was promised is no longer available.

The only reason I am pursuing this is because I was told that this happens all of the time, and that they are not legally bound by their advertisementsDesired Settlement: I would like to purchase the car with what I was promised.

$6500 in discounts, what I was promised for my trade in, accepting my original down payment of $3000, and honor their 1.89 financing for the 72 months. I was looking at a car that was about 1000 above the car they were talking about, and I am obviously wiling to pay the difference between the two prices.

I want them to be held accountable to what they are advertising - because I think they are playing games and hoping that people won't try to hold them to their word.

I am not asking for anything that wasn't advertised. I do have copies or incentives, rebates, and offers that were presented. Honestly, had they treated things differently - I would just have done business with another company -- but their comments and attitude are the cause of this email.

Thank you for your assistance.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: