Murphy & Moore

I am so sorry that you had a poor experience during your stay, and that it was followed by our failure to post a credit to your folio, providing you with complimentary accommodations, per hotel staff’s promise to do so My research found the folio for your stay, of which a copy has been attached The folio shows that adjustments were made in the amount of $211.15, last Monday, May 2nd As of this email, I am not certain as to why we did not make the credit in more timely manner I see that you spoke to someone from the hotel on April 27th and would appreciate knowing who that was I understand your dissatisfaction in our delay, as our failure to process your request in a timely manner is unacceptable As noted in the voice message left for you earlier today, please give me a call at your earliest convenience at ###-###-#### I look forward to hearing from you soon Regards, Bonnie [redacted] Holiday Inn Hotel & Suites StCloud, MN ###-###-####

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

I am so sorry that you had a poor experience during your stay, and that it was followed by our failure to post a credit to your folio, providing you with complimentary accommodations, per hotel staff’s promise to do so My research found the folio for your stay, of which a copy has been
attached. The folio shows that adjustments were made in the amount of $211.15, last Monday, May 2nd. As of this email, I am not certain as to why we did not make the credit in more timely manner I see that you spoke to someone from the hotel on April 27th and would appreciate knowing who that was. I understand your dissatisfaction in our delay, as our failure to process your request in a timely manner is unacceptable As noted in the voice message left for you earlier today, please give me a call at your earliest convenience at ###-###-#### I look forward to hearing from you soon Regards, Bonnie *** Holiday Inn Hotel & Suites StCloud, MN ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I am so sorry that you had a poor experience during your stay, and that it was followed by our failure to post a credit to your folio, providing you with complimentary accommodations, per hotel staff’s promise to do so.   My research found the folio for your stay, of which a copy has been...

attached.  The folio shows that adjustments were made in the amount of $211.15, last Monday, May 2nd.  As of this email, I am not certain as to why we did not make the credit in more timely manner.  I see that you spoke to someone from the hotel on April 27th and would appreciate knowing who that was.   I understand your dissatisfaction in our delay, as our failure to process your request in a timely manner is unacceptable.   As noted in the voice message left for you earlier today, please give me a call at your earliest convenience at ###-###-####.   I look forward to hearing from you soon.   Regards,   Bonnie [redacted] Holiday Inn Hotel & Suites St. Cloud, MN  ###-###-####