Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
As of 3/25/the warranty with *** has not been changed, and I have not been contacted by Murphy's like they said they would. Please leave this complaint open until they follow through with what they proposed in their response
Regards,***
*** ***
Murphy Services Technician required additional work for winter water shutoff to be performed correctlyCustomer authorized a follow up service for the work to be doneAfter work was done customer disputed the ChargesMurphy Services was successful with the charge back, we provided all
documentation to the *** *** CompanyWe are honest and up front, and warranty and stand behind with all our prices and services we provide to our customers
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
My credit card company required me to get written statements from other local plumbers attesting to the outrageous nature of the charges; previous bills from other plumbers I'd used (at 1/5th the cost!) were deemed insufficient proofThey did not give me very much time to collect these statementsWhile several plumbers I spoke to on the phone agreed that Murphys overcharged me and had a terrible reputation on Cape Cod for doing exactly what they'd done to my family (one plumber even told me a story about how they ripped off a very old single woman), none was willing to put this in writingUltimately, I was unable to provide such a statement to the credit card company, largely due to running out of timeHowever, I stand by my complaint against this terribly run company and would appreciate it if the Revdex.com kept them on notice so that they stop taking advantage of peopleI have never in my life contested a bill or filed such a complaintAnd I am currently renegotiating the terms of my use of that credit card (and possibly cancelling it ) because of what I view as a mishandling of this situationI am very thankful for the existence of Angie's List and the Internet which is where I'll also be taking my complaints against Murphys
Regards,
*** ***
We apologize for the error on registering your equipmentWe have contacted *** Care and they will be adjusting your equipment warranty statusAs soon as we receive paperwork back from *** we will forward the customer all information on warranty status to show the extended warrantyThis is
the first time we have dealt with an issue like this, and once again apologize for any inconvenience this has causedMurphy Services would always stand behind any lapse in warranty coverage that was caused by our personal
Tell us why here...We apologize for the delay in processing a credit/refund. [redacted], General Manager, had authorized the credit of $97.50 and the appropriate office person never processed it. Again, I apologize for the delay. I have processed and refunded the customer's credit...
card (see attached refund slip) in the amount of $97.50 today.Sincerely,[redacted]Office Manager?
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
As of 3/25/the warranty with *** has not been changed, and I have not been contacted by Murphy's like they said they would. Please leave this complaint open until they follow through with what they proposed in their response
Regards,***
*** ***
Murphy Services Technician required additional work for winter water shutoff to be performed correctlyCustomer authorized a follow up service for the work to be doneAfter work was done customer disputed the ChargesMurphy Services was successful with the charge back, we provided all
documentation to the *** *** CompanyWe are honest and up front, and warranty and stand behind with all our prices and services we provide to our customers
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
My credit card company required me to get written statements from other local plumbers attesting to the outrageous nature of the charges; previous bills from other plumbers I'd used (at 1/5th the cost!) were deemed insufficient proofThey did not give me very much time to collect these statementsWhile several plumbers I spoke to on the phone agreed that Murphys overcharged me and had a terrible reputation on Cape Cod for doing exactly what they'd done to my family (one plumber even told me a story about how they ripped off a very old single woman), none was willing to put this in writingUltimately, I was unable to provide such a statement to the credit card company, largely due to running out of timeHowever, I stand by my complaint against this terribly run company and would appreciate it if the Revdex.com kept them on notice so that they stop taking advantage of peopleI have never in my life contested a bill or filed such a complaintAnd I am currently renegotiating the terms of my use of that credit card (and possibly cancelling it ) because of what I view as a mishandling of this situationI am very thankful for the existence of Angie's List and the Internet which is where I'll also be taking my complaints against Murphys
Regards,
*** ***
We apologize for the error on registering your equipmentWe have contacted *** Care and they will be adjusting your equipment warranty statusAs soon as we receive paperwork back from *** we will forward the customer all information on warranty status to show the extended warrantyThis is
the first time we have dealt with an issue like this, and once again apologize for any inconvenience this has causedMurphy Services would always stand behind any lapse in warranty coverage that was caused by our personal
Tell us why here...We apologize for the delay in processing a credit/refund. [redacted], General Manager, had authorized the credit of $97.50 and the appropriate office person never processed it. Again, I apologize for the delay. I have processed and refunded the customer's credit...
card (see attached refund slip) in the amount of $97.50 today.Sincerely,[redacted]Office Manager?