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Murphy's Auto Center, Inc.

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Reviews Murphy's Auto Center, Inc.

Murphy's Auto Center, Inc. Reviews (3)

Murphy's was one of the body shops recommended by my insurance carrier, *** to repair damage to the driver side rear quarter panel of my year old car (UM Claim) The staff was very friendly and courteous The repairs were completed within the stated timeframe and the quality of the repair was excellent - like the damage never happened It was brought to my attention about weeks after the repair that two light bulbs were out on the driver's rear side (running and break lights) It may or may not have been a coincidence Murphy's graciously replaced the bulbs without question Excellent customer service!

I regret that it took me so long to put up a reviewI was at Murphy's Auto Center a few weeks ago to get a quote for my carI saw one of the employees disrespect a customer who was sitting down in their waiting areaFrom what I understood his car was damaged by them during the repair process and he was trying to take them up on their "lifetime guarantee"I was appalledI could not and WILL NOT take my car to a place where employees could not respect their customersI could only imagine how they would have put up with meI have OCD and I adore my carsI would definitely make sure my car was done rightI know I can be a little extreme about my car but it is my property and if I'm paying for work I'm going to make sure I see itAfter hearing the employee talk down to the customer and deny him further work I walked away and will never be returning there with my carI hope that gentleman got an apology from management and got his car fixed his car was a beautyBut I will NEVER take any of my cars there

If you value your car DO NOT and I repeat DO NOT trust this low quality establishmentMy *** *** was involved in a small accident (sideswipe) and this establishment treated not only my property but myself like complete ***Not only did they do a half *** job, they caused more damages to the inside then tried to tell me that is how I brought my car thereI have photographic proof to proof otherwise they then refused to fix the issue and the OWNER turned his back to me and walked awayI was extremely disrespected by not only the head manager there but by THE OWNERDO NOT TRUST THIS PLACEThey lie and steal your insurance companies moneyThey made me pay my deductible for unfinished workThey claim to guarantee all work for life yet they withheld that option from me because I saw things that THEY did wrong with my carI still can not believe the experience I had hereWhen I got my car back, my window was out of alignment and wouldn't go down all the way, they destroyed the tint on my window, the weather strip on my window was not installed back properly and they refused to fix itI was told "I don't think we can work with you anymore" "I don't have to work with you" when none of this was MY faultI was yelled at and talked down toWas told that my car wasn't in perfect condition and they tried to point out other flaws about my carThe sad part is that my girl took an audio recording of the encounter because the first time these guys said the most nasty things to meAnd surprisingly not every encounter since we have had to record everything because they continued to talk *** to us and tell us some of the most outlandish things Ive ever heard anyone say to meThat's not even the half of this month long encounter with these folksAfter all of this, my car still isn't fixed and I have to take my car to *** which I have heard nothing to great things aboutIf you value your hard earned dollar and the worth of your vehicle, DO NOT GO HERE

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Address: 13166 Mountain Rd., Glen Allen, Virginia, United States, 23059

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www.murphysbodyshop.com

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