Murphy's Lawn & Landscape, Inc.

Tell us why here...As I appreciate the opportunity to respond to this complaint, I first of all wanted to thank the Revdex.com of MS for all of their work and support of local businesses In regard to the complaint, we installed separate lighting systems at the four entry pillars of *** ***
***We installed the lights and transformers as per our installation proceduresThe transformers each had a photocell to turn on each individual system at dusk and off at dawn, or until the timer turned the lights offAs lighting amounts can be slightly different depending on which direction the photocell is facing, each of the systems should turn on and off at slightly different times per the amount of ambient lightWe were contacted about a bad photocell shortly after the installation, and my supervisor went out and installed a new one and checked the entire systemThere was apparently just a bad photocell from the factoryAfter the small repair, all was working properly Shortly thereafter, we were contacted again about another issue with the lighting system When we went out to attempt to remedy the problem, my supervisor advised me that the internals of the transformers had been tampered with by disconnecting the "factory" plug for the photocells and hard wiring the existing photocellsThis kind of "retrofitting" is not advised or recommended by us the installer, nor the manufacturerI have included some evidence of the text correspondence as an attachment to viewAs one can see in the messages we received, HOA representatives admittedly made "permanent" connections to the internals of the transformersWhile I understand that it is their property, we cannot warranty anything that has been tampered with, wires and plugs cut, and retrofitted to be made to be operationalAlso, as you can read, they tell us that "all lights are fully functional" and that we "have been wonderful in trying to resolve this"They also go on to mention that "the lights are beautiful, and I thank you again for everything". Therefore, we did respond to the issues they were having initiallyHowever, as I had mentioned to them after viewing the "tampering and retrofitting" of the internals of the system, this voids all warranties expressed or impliedThe attached text information and email are evidence that they took it upon themselves to "fix" what they thought were issues If it is simply a photocell that is not functional currently, they can be purchased relatively cheap (ie.$20) and installed by the HOA, apparently, as they have already permanently modified the systems. Thank you for the opportunity to respond

We installed an irrigation system at the *** Residence on 7/7/We have provided warranty coverage for them before during the month warranty periodHowever, after the month standard warranty period for irrigation systems, is completed, customers must pay for service performedWe were
contacted to repair the system on Nov4th of this yearWhen we arrived onsite, we discovered that one head next to driveway was damaged from a motor vehicle or lawn mowerThe other head simply had the ground around the head eroded awayThe customer wanted it dropped down, and we did this for themWe also repaired the broken head as mentioned above by the drivewayWe promptly mailed them a bill for This is our procedure for all systems we installThank you

Professional work done with respect for our property and courtesy to the homeownerInstilled confidence in their work and product with a guaranteeWorked well with the *** *** (supplier of the plants)*** *** was very knowledgeable and shared information about the plants and the care requiredWould not consider using any other landscaperAlready receiving compliments on our yard

Tell us why here...As I appreciate the opportunity to respond to this complaint, I first of all wanted to thank the Revdex.com of MS for all of their work and support of local businesses In regard to the complaint, we installed
separate lighting systems at the four entry pillars of *** *** ***We installed the lights and transformers as per our installation proceduresThe transformers each had a photocell to turn on each individual system at dusk and off at dawn, or until the timer turned the lights offAs lighting amounts can be slightly different depending on which direction the photocell is facing, each of the systems should turn on and off at slightly different times per the amount of ambient lightWe were contacted about a bad photocell shortly after the installation, and my supervisor went out and installed a new one and checked the entire systemThere was apparently just a bad photocell from the factoryAfter the small repair, all was working properly Shortly thereafter, we were contacted again about another issue with the lighting system When we went out to attempt to remedy the problem, my supervisor advised me that the internals of the transformers had been tampered with by disconnecting the "factory" plug for the photocells and hard wiring the existing photocellsThis kind of "retrofitting" is not advised or recommended by us the installer, nor the manufacturerI have included some evidence of the text correspondence as an attachment to viewAs one can see in the messages we received, HOA representatives admittedly made "permanent" connections to the internals of the transformersWhile I understand that it is their property, we cannot warranty anything that has been tampered with, wires and plugs cut, and retrofitted to be made to be operationalAlso, as you can read, they tell us that "all lights are fully functional" and that we "have been wonderful in trying to resolve this"They also go on to mention that "the lights are beautiful, and I thank you again for everything".
Therefore, we did respond to the issues they were having initiallyHowever, as I had mentioned to them after viewing the "tampering and retrofitting" of the internals of the system, this voids all warranties expressed or impliedThe attached text information and email are evidence that they took it upon themselves to "fix" what they thought were issues If it is simply a photocell that is not functional currently, they can be purchased relatively cheap (ie.$20) and installed by the HOA, apparently, as they have already permanently modified the systems.
Thank you for the opportunity to respond