Murphy's Service Center

See attached response:The statements made by the customer are not accurate.The customer was explained ,in detail, how the A/C Evac & recharge process worksI explained each step thoroughly and the customer said that she understood.The A/C Evac & Recharge procedure that I performed is standard procedure in all local shops.None out of ten times when a vehicle comes in for little or no A/C, it is because there is a leakShe was explained thisShe was also explained that regardless of whether or not the problem was fixed, the service was still $& NYS sales taxShe was told that if,at some point, her A/C did stop working she would need to make an appointment at that pointI would find out exactly where the leak was coming from, she was explained that that portion of the service would not cost anything, as it is part of the initial $& taxShe would not have had to pay any additional money until it came time to repair the leakShe was agreeable and understanding of thisThe customer did not call me for almost a month after thisOn the day that she did call me, I explained to her that I was booked solid that particular day, as it would not be fair to the customers who had appointments that day if I put her in one of their time slotsHowever, I did not say I was busy the entire weekI did offer her an appointment the next day or any other day of her choosingShe became irate that I could not help her that day and accused me of not putting enough refrigerant in her vehicleShe called me back times after thatThe first time, she called back to inform me that she was going to "call the Revdex.com" and she was going to " tell everyone in Geneva" not to come to meThe last times she called, she was very vulgar, screaming obscenities and calling me names! At that point I hung up on herHer behavior was erratic, unprofessional, and quite frankly, uncalled forWhile I do agree with her decision to go elsewhere, I will not be refunding her moneyI performed a legitimate service.I am confident of the service O performed, and as stated earlier,this is standard procedure at all local shopsWhen she left, the A/C was putting out cold air, to which she did agree over the phone during the initial callIf I had not put enough refrigerant in the vehicle, there would not have been any cold air coming out when she leftShe paid for my time used to perform said serviceShe also paid for the cost of the refrigerantshe was told precisely how how this particular service works and what it entailsThank you, Larry Murphy

See attached response:The statements made by the customer are not accurate.The customer was explained ,in detail, how the A/C Evac & recharge process worksI explained each step thoroughly and the customer said that she understood.The A/C Evac & Recharge procedure that I performed is
standard procedure in all local shops.None out of ten times when a vehicle comes in for little or no A/C, it is because there is a leakShe was explained thisShe was also explained that regardless of whether or not the problem was fixed, the service was still $& NYS sales taxShe was told that if,at some point, her A/C did stop working she would need to make an appointment at that pointI would find out exactly where the leak was coming from, she was explained that that portion of the service would not cost anything, as it is part of the initial $& taxShe would not have had to pay any additional money until it came time to repair the leakShe was agreeable and understanding of thisThe customer did not call me for almost a month after thisOn the day that she did call me, I explained to her that I was booked solid that particular day, as it would not be fair to the customers who had appointments that day if I put her in one of their time slotsHowever, I did not say I was busy the entire weekI did offer her an appointment the next day or any other day of her choosingShe became irate that I could not help her that day and accused me of not putting enough refrigerant in her vehicleShe called me back times after thatThe first time, she called back to inform me that she was going to "call the Revdex.com" and she was going to " tell everyone in Geneva" not to come to meThe last times she called, she was very vulgar, screaming obscenities and calling me names! At that point I hung up on herHer behavior was erratic, unprofessional, and quite frankly, uncalled forWhile I do agree with her decision to go elsewhere, I will not be refunding her moneyI performed a legitimate service.I am confident of the service O performed, and as stated earlier,this is standard procedure at all local shopsWhen she left, the A/C was putting out cold air, to which she did agree over the phone during the initial callIf I had not put enough refrigerant in the vehicle, there would not have been any cold air coming out when she leftShe paid for my time used to perform said serviceShe also paid for the cost of the refrigerantshe was told precisely how how this particular service works and what it entailsThank you, Larry Murphy

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. I am sorry to inform you that Larry Murphy is a liar. I did not call him and scream obsentities to him. I am a professional business woman and actually Larry Murphy was a customer of mine for a few years. I know better than to do such a thing. he did not explain anything to me. it doesn't matter - I will never give him another dime of my money. and I certaintly would not recommend him to anyoneunfortunately he did not treat me as a valued customer like I did when he was buying advertising from me. when there was a problem, even if it was thier fault, I resolved the issue and ran his ads at no cost to make up for it. apparently he has not grasped the concept that the customer is always right so therefore I believe that if he treats everyone like he did me then his business will be out of business sooner than he thought. Regards, *** ***