Murphy's Auto Center, Inc.

If you value your car DO NOT and I repeat DO NOT trust this low quality establishment. My 2007 [redacted] was involved in a small accident (sideswipe) and this establishment treated not only my property but myself like complete [redacted]. Not only did they do a half [redacted] job, they caused more damages to the inside then tried to tell me that is how I brought my car there. I have photographic proof to proof otherwise they then refused to fix the issue and the OWNER turned his back to me and walked away. I was extremely disrespected by not only the head manager there but by THE OWNER. DO NOT TRUST THIS PLACE. They lie and steal your insurance companies money. They made me pay my deductible for unfinished work. They claim to guarantee all work for life yet they withheld that option from me because I saw things that THEY did wrong with my car. I still can not believe the experience I had here. When I got my car back, my window was out of alignment and wouldn't go down all the way, they destroyed the tint on my window, the weather strip on my window was not installed back properly and they refused to fix it. I was told "I don't think we can work with you anymore" "I don't have to work with you" when none of this was MY fault. I was yelled at and talked down to. Was told that my car wasn't in perfect condition and they tried to point out other flaws about my car. The sad part is that my girl took an audio recording of the encounter because the first time these guys said the most nasty things to me. And surprisingly not every encounter since we have had to record everything because they continued to talk [redacted] to us and tell us some of the most outlandish things Ive ever heard anyone say to me. That's not even the half of this month long encounter with these folks. After all of this, my car still isn't fixed and I have to take my car to [redacted] which I have heard nothing to great things about. If you value your hard earned dollar and the worth of your vehicle, DO NOT GO HERE.

Murphy's was one of the body shops recommended by my insurance carrier, [redacted] to repair damage to the driver side rear quarter panel of my 1.5 year old car. (UM Claim) The staff was very friendly and courteous. The repairs were completed within the stated timeframe and the quality of the repair was excellent - like the damage never happened. It was brought to my attention about 2 weeks after the repair that two light bulbs were out on the driver's rear side (running and break lights). It may or may not have been a coincidence. Murphy's graciously replaced the bulbs without question. Excellent customer service!

If you value your car DO NOT and I repeat DO NOT trust this low quality establishment. My 2007 [redacted] was involved in a small accident (sideswipe) and this establishment treated not only my property but myself like complete [redacted]. Not only did they do a half [redacted] job, they caused more damages to the inside then tried to tell me that is how I brought my car there. I have photographic proof to proof otherwise they then refused to fix the issue and the OWNER turned his back to me and walked away. I was extremely disrespected by not only the head manager there but by THE OWNER. DO NOT TRUST THIS PLACE. They lie and steal your insurance companies money. They made me pay my deductible for unfinished work. They claim to guarantee all work for life yet they withheld that option from me because I saw things that THEY did wrong with my car. I still can not believe the experience I had here. When I got my car back, my window was out of alignment and wouldn't go down all the way, they destroyed the tint on my window, the weather strip on my window was not installed back properly and they refused to fix it. I was told "I don't think we can work with you anymore" "I don't have to work with you" when none of this was MY fault. I was yelled at and talked down to. Was told that my car wasn't in perfect condition and they tried to point out other flaws about my car. The sad part is that my girl took an audio recording of the encounter because the first time these guys said the most nasty things to me. And surprisingly not every encounter since we have had to record everything because they continued to talk [redacted] to us and tell us some of the most outlandish things Ive ever heard anyone say to me. That's not even the half of this month long encounter with these folks. After all of this, my car still isn't fixed and I have to take my car to [redacted] which I have heard nothing to great things about. If you value your hard earned dollar and the worth of your vehicle, DO NOT GO HERE.

I regret that it took me so long to put up a review. I was at Murphy's Auto Center a few weeks ago to get a quote for my car. I saw one of the employees disrespect a customer who was sitting down in their waiting area. From what I understood his car was damaged by them during the repair process and he was trying to take them up on their "lifetime guarantee". I was appalled. I could not and WILL NOT take my car to a place where employees could not respect their customers. I could only imagine how they would have put up with me. I have OCD and I adore my cars. I would definitely make sure my car was done right. I know I can be a little extreme about my car but it is my property and if I'm paying for work I'm going to make sure I see it. After hearing the employee talk down to the customer and deny him further work I walked away and will never be returning there with my car. I hope that gentleman got an apology from management and got his car fixed his car was a beauty. But I will NEVER take any of my cars there.

Murphy's was one of the body shops recommended by my insurance carrier, [redacted] to repair damage to the driver side rear quarter panel of my 1.5 year old car. (UM Claim) The staff was very friendly and courteous. The repairs were completed within the stated timeframe and the quality of the repair was excellent - like the damage never happened. It was brought to my attention about 2 weeks after the repair that two light bulbs were out on the driver's rear side (running and break lights). It may or may not have been a coincidence. Murphy's graciously replaced the bulbs without question. Excellent customer service!