Murray Auto Sales

Hello there [redacted] I am very sorry that you had to go to the BBQ but we are a good and reputable business and an A+ Revdex.com I do recall talking to you couple weeks ago and I told you it will be handled I am sorry I had to get out of the country but I will be back on July 23rd and this will be the first task I do I am also going to tell you that I did fax the cancelation request myself and I didn't get a response back from the machine that it failed or anythingAnyways I am sorry for any delay but I will get it handled by the 23rd of JulyI am not sure what was the date on the form but I will look at everything in few days and get it going for your and make sure your are satisfiedIf you would like to reach me before the 23rd of july feel free to contact me via email my email is [redacted] .TThank you and talk to you soon

Hello there [redacted] I just read your complaint and I am not very happy that you are calling us liars, unethical, and rip offs.I was involved with you guys from day one since July 25th and we talked about the original deal and we weren't pushy with you guys what so ever you liked the truck and didn't want to lose it and you wanted us to hold it till you close on the house and we simply said we can't hold it because we will lose deals on it if you change your mind so you decided to buy it with the condition that we don't pull your credit till you tell us to do so and we did what we promised youEven though you signed on the truck and deal was finalized we were nice enough to do what you asked us to do and that is you want to switch the truck so I don't appreciate you calling us whatever you are sayingI know that no good deed goes unpunished but if from the beginning we told you can't switch I think it would've been best.Anyways the price of the car was and I showed you that price online and on kslAnd whatever changes I do to our inventory doesn't update till midnight when our system push over all sold and new stocked carsSo please dont accuse us of doing something I didn't do and I don't appreciate what you are writing it was my mistake that I was nice enough to roll the Sierra deal back and not charge you a penny and here we are now we are the bad guys.We sold you the Explorer for and we ate the bank fee that the.bank is going to charge us.We are an A+ business on Revdex.com and we make sure we always help our customersAlso just so you know your previous experience with us was great not alright, at least thats what you told me last time we talkedJust because we were unable to drop the price to doesn't make us bad business you could've easily said you don't want that car and we could've found you something else before you signed

Hello there [redacted] I am the owner of Murray auto sales and I did hear about your issue from the manager but he told me that he talked to you anyways I looked at your deal and your paperwork first I would like to say that your warranty is active and it was paid for and it is a third party warranty so you would have to contact themSecond yo your warranty has a cap of on itThird the process for the warranty is simple you call them to file a claim and they send an inspector to check it and then they determine if it is covered or not and fourth I find it difficult to believe that two injectors would cost as a customer of Murray auto sales I always wanna help especially you bought two cars from us and you did have issue with the other oneNow used cars are used cars and they are all sold as is and we do our best to check them and make sure they are good to be sold we have no way of knowing what might happen in the future as depending on the car and it depends on how it's precious owner treated it and we don't have access to know that information I wish if you brought the truck to us and we could've helped you by fixing it at our shoptions for fraction of the price you paidI am sorry but my hands are tight and I want to help but I cant pay the billNow what I can offer for you is next time you need to repair either the truck or the Suzuki call and ask for me or you can email me at [redacted] @hotmail.com and I will help you by getting you a really really big discount on your billAgain I am sorry for what happened to your truckI do have the paper trail for everything and I don't see anything wrong what so ever we did our jon towards you as a customerthank you and hope you are satisfied now

Complaint: [redacted] I am rejecting this response because:First of all we didn't want to take the truck because we haven't closed on our house yet, the truck actuall sat in my driveway because I did not want to put miles on it while we were waiting to closeYou guys were so pushy to take it we sat there for hours explaining to you guys we weren't ready to buyOnce We found our circumstances changed two days later I called Virgil and let him know we needed a passenger vehicle instead and asked if we could exchange it He talked to Sam and said yes that would be ok Every time I called I offered to bring the truck back so you guys could put it back on your lot to get it sold Virgil and Sam kept insisting to hold onto it I was willing to go out of my way to bring it back so there wouldn't be an issue and I was still willing to buy a car from you guysI'm saying you guys are unethical because it's trueI looked at that explore serval times on your website even your full website and the price said $11, My wife even sent me the link of it saying $11,995!!! Then when we were sitting there waiting to sign on it the price magically changed to $12, Seems really convenient! If you want I still have the ad and screen shot saying $11,with vin and everything so you guys covering bank fees seems to have just been added into the extra $1,that just magically appearedWhen we questioned the price of how much we were financing my wife went back on the website the explorer was $12, I even showed the ad to Sam showing him the price of $11,He told that their mobile app messed upNot really my problemWe were agreeing to $11,995, not a $1,over blue book Please let me know I will be more than happy to show you the ad Sincerely, [redacted]