Murray Builders, LLC

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received, your complaint will be closed Administratively Resolved] Revdex.com, I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaintFor your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

I realize that Inland Power has the final say so for their rebates, but why would the salesman tell
that I was pre-approved when in factI was notLike I stated before I wanted the smaller of the two units but in order to receive the rebate I would have to install the largerof the two which was a Seer.With all this said, I spent $more than I needed toAs for paperwork I never received any from the company or the workers evenafter asking for a copyWhen the tech showed up to run the test on the system he wouldn't give me a copy of the testHe did sayeverything was ok.The only thing I have to prove this are the two copies of the cashier checksOne for the down payment and the other for final payment.If the salesman can deceive the buyer into something they don't need what else with this product are they lying about.As a senior citizen I could have used that $some where else

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received, your complaint will be closed Administratively Resolved]
Revdex.com,
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaintFor your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** Contract per say, I never received a written contractI did receive paperwork on the two types of heat pumpsNo where did I ever claim that I was qualified for a rebate*** stated that I was pre approvedMy e-mail states, to qualify it needs to be a SEER plus they need to have PTCS certificationwhich I was told they had.Yes, they did do a nice job on the install

Unfortunately we have no control of issuing rebates and this complaint probably should have been sent to Inland Power. We told the customer we would try; however, it was Inland Power's final decision.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received, your complaint will be closed Administratively Resolved]
Revdex.com,
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Attached is the contract which was emailed to [redacted] on 4/24/2015 providing both of his options we gave to add a heat pump. Let the record show that there was a $299 cost difference between the 2 options, not $1,000 that the customer is stating. Also attached below are the emails of the customer telling me that he qualifies for the rebate. We are happy to submit the rebates for our customers but this is a utility rebate only which is also stated in his contract. I was told by [redacted] that he needed to go with a 14 Seer unit instead of a 13 Seer in order to get the rebate so that is what we did. We did exactly what he told us to do and he was very happy with our end of the work. See the emails below to reference. This is a problem between the customer and the utility company and not a problem with Cougar Mechanical.Thank youEmails Below.[redacted] [[redacted].[redacted]]Mon 4/20/2015 11:35 AM[redacted],
    I just called Inland Power and they offer a rebate of
$1000.00 if the people putting
it in have a PTCS certification. If you have any questions you can call
[redacted] at [redacted].
Please let me know.
 
            [redacted]Thu 4/30/2015 9:14 AM[redacted],
    Just talked to [redacted] at Inland and for the rebate we have to
go with the 14. 
Give me a call when you have time. [redacted]Tue 5/5/2015 8:47 PMJust
to let you know your guy's were very professional in their work. When they came
in they
put down a tarp on the floor, when finished, cleaned up after themselves and
took the time
to sweep the floor. They were real helpful when I had a question and took the
time to explain
what they were doing. They deserve a PAT on the back for a job well done. I
believe their boss
should know, so would you please pass this on.
 
I take it that you will do the paperwork for Inland Power?? 
 
                 
[redacted]