Murray Hill Valley Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I never signed a contract (nor was informed) by the laundry service that I need to inspect my clothes within hours of arrivalFurther, the weight argument is weakTwo shirts in itself are fairly light and would not alter the weight of the laundryAdditionally, I take inventory before providing my clothes to the laundry serviceIf the laundry service does not take inventory (and merely goes by weight -- even though that is an inaccurate way), that is not my faultIt is on the laundry company to track the clothes and provide back the accurate number of clothes Further, after my initial inquiry of my shirts, I was told I would be called within daysI was notI had to folland call several times afterI was even hung up on by someone at the companyFinally, after days another employee called me and told me the shirts could not be locatedThis is terrible customer serviceThe company refused to provide me a refund and refused to provide compensation for the shirts.Best, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

We have reviewed the case and determined that we will refund a client [redacted] for the full amount $via Credit Card refund (because this service was paid by credit card ),or she can have a store credit of $ and use it as she wish for any cleaning service For the future,our Dry Cleaning Store offers outstanding cleaning quality and best service to all our clientsIn case the customer claims on the missing item(s) or poor quality service rendered, the complain must be made and will be addressed within hours by the management to take all necessary steps neededCustomer satisfaction our success! If you have any questions, please do not hesitate to contact me Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

I am writing this letter to inform you that *** *** is our customer for over years and we value all our customersShe received the laundry service by pound on 2/**/Our delivery person pick-upped her bag of laundry from the doorman of her building and brought it to the StoreWhen the
laundry bag arrived the weight was 20lbThe same 20lb of clean laundry was delivered to the client on the same day in the afternoon, and left by the doorman of her buildingEight days later on *** of February I got a phone call from *** complaining that she was missing shirtsI explained to her that there is a policy in the Company for laundering service by pound differences in count must be reported with ticket presented within hours, not days laterIn addition, there is no physical proof of missing shirts being in the laundry bagShe was continuously calling that morning, even though I promise her that we are going to look for her shirts that she claimed were missingWe checked entire store and were not able to find her shirtsSince we were not able to find her missing shirts and there was no proof that those shirts were inside her laundry bag our company can not refund any money back to the client for the shirts she claimed to be missing

We have reviewed the case and determined that we will refund a client [redacted] for the full amount $18.70 via Credit Card refund (because this service was paid by credit card ),or she can have a store credit of $ 18.70 and use it as she wish for any cleaning service.   For the future,our Dry Cleaning Store offers outstanding cleaning quality and best service to all our clients. In case the customer claims on the missing item(s) or poor quality service rendered, the complain must be made and will be addressed within 48 hours by the management to take all necessary steps needed. Customer satisfaction our success! If you have any questions, please do not hesitate to contact me.    Sincerely,      
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I never signed a contract (nor was informed) by the laundry service that I need to inspect my clothes within 48 hours of arrival. Further, the weight argument is weak. Two shirts in itself are fairly light and would not alter the weight of the laundry. Additionally, I take inventory before providing my clothes to the laundry service. If the laundry service does not take inventory (and merely goes by weight -- even though that is an inaccurate way), that is not my fault. It is on the laundry company to track the clothes and provide back the accurate number of clothes.
 Further, after my initial inquiry of my shirts, I was told I would be called within 2 days. I was not. I had to follow-up and call several times after. I was even hung up on by someone at the company. Finally, after 5 days another employee called me and told me the shirts could not be located. This is terrible customer service. The company refused to provide me a refund and refused to provide compensation for the shirts.Best,[redacted]
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Review: I dropped off laundry with the company. When I received the laundry back, I was missing two shirts. When I called the company to see where the shirts were, they said they would check to see if they could find it and call me back. I never received a call back and then followed back 4 days later. When I called back, I was yelled at by an employee and told this was my fault. The employee then hung up on me. I then called back and asked for a refund on the laundry, the same employee picked up, said no, and hung up on me. I called back a third time and the woman yelled at me again. When I called a fourth time later in the day, requesting a refund (of $18.70), someone else picked up and said they would call me back. It's no surprise, I never received a call back. The two shirts I'm missing total to $50 and the company refuses to acknowledge they lost my shirts and refuse to provide me with a refund.Desired Settlement: I would like a $50 refund from the company or a $50 check to cover the cost of the missing shirts.

Business

Response:

I am writing this letter to inform you that [redacted] is our customer for over 2.5 years and we value all our customers. She received the laundry service by pound on 2/**/2015. Our delivery person pick-upped her bag of laundry from the doorman of her building and brought it to the Store. When the laundry bag arrived the weight was 20lb. The same 20lb of clean laundry was delivered to the client on the same day in the afternoon, and left by the doorman of her building. Eight days later on [redacted] of February I got a phone call from [redacted] complaining that she was missing 2 shirts. I explained to her that there is a policy in the Company for laundering service by pound differences in count must be reported with ticket presented within 48 hours, not 8 days later. In addition, there is no physical proof of 2 missing shirts being in the laundry bag. She was continuously calling that morning, even though I promise her that we are going to look for her shirts that she claimed were missing. We checked entire store and were not able to find her shirts. Since we were not able to find her missing 2 shirts and there was no proof that those shirts were inside her laundry bag our company can not refund any money back to the client for the shirts she claimed to be missing.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I never signed a contract (nor was informed) by the laundry service that I need to inspect my clothes within 48 hours of arrival. Further, the weight argument is weak. Two shirts in itself are fairly light and would not alter the weight of the laundry. Additionally, I take inventory before providing my clothes to the laundry service. If the laundry service does not take inventory (and merely goes by weight -- even though that is an inaccurate way), that is not my fault. It is on the laundry company to track the clothes and provide back the accurate number of clothes.

Further, after my initial inquiry of my shirts, I was told I would be called within 2 days. I was not. I had to follow-up and call several times after. I was even hung up on by someone at the company. Finally, after 5 days another employee called me and told me the shirts could not be located. This is terrible customer service. The company refused to provide me a refund and refused to provide compensation for the shirts.Best,[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We have reviewed the case and determined that we will refund a client [redacted] for the full amount $18.70 via Credit Card refund (because this service was paid by credit card ),or she can have a store credit of $ 18.70 and use it as she wish for any cleaning service. For the future,our Dry Cleaning Store offers outstanding cleaning quality and best service to all our clients. In case the customer claims on the missing item(s) or poor quality service rendered, the complain must be made and will be addressed within 48 hours by the management to take all necessary steps needed. Customer satisfaction our success! If you have any questions, please do not hesitate to contact me. Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,