Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], [redacted] have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The response from Quality Edge is totally untrue. They have taken [redacted] added things to this situation. Keeping $2,000 of my money is equivalent to stealing. how do they justify keeping $2,000 for a job that was not even started. I sent messages on [redacted] because that's the ONLY site Quality Edge Landscaping Has. I never cancelled any thing. I only asked that Jeff or Junior do my work because Mike was rude, intimidating, [redacted] unprofessional towards my husband. Nothing on my property changed, from the start till the end we wanted our property graded, nothing more , nothing less. Our contractor was putting in gutters, the only thing that had to be handled was removing the end caps. That had no bearing on the grading job. That was done within 5 minutes. QE made us wait because Jeff had a [redacted] Junior's mother had a health issue. We understood [redacted] gave them time out of compassion. Now they turn it around [redacted] claim we made them wait. That is a SIN. The estimate that junior gave was not a rough estimate, he specifically told me he was sending the price via text. I then had another company estimate the same exact job [redacted] it was half of what Junior gave me. I feel they were jacking up the prices because I was only going to spend the $2,000 deposit. I sent messages to Gina on HER work FB page at the times I did because I sleep during the day [redacted] I am up at night. I suffer with [redacted] complications from [redacted] so my schedule is off. They never were harrassing at odd hours , it's a WORK page. The cell number I called was also the WORK number that Jeff gave me. so that info Gina gave is inaccurate as well. I never postponed any job with QE , they kept sending over different workers [redacted] partners , giving me different scenarios [redacted] higher prices. I told them succinctly [redacted] to the point , " I ONLY WANT MY PROPERTY , GRADED [redacted] SEEDED ( with new soil as well ) they refused to do it because they wanted me to add a swale or a retaining wall. Thank you [redacted] P.S. I hope I addressed all points.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com: We are responding to complaint ID#[redacted] on October [redacted] 2016 in regards to [redacted]'s response. There are inaccuracies in [redacted]'s response, we NEVER refused to do the grading [redacted] seeding job, [redacted] NEVER insisted they add a swale or retaining wall. Their main concern was the flooding, which is why we, Quality Edge were being extra attentive to the job. We had asked two other more than qualified business associates to review The [redacted]'s concerns with the flooding, they simply RECOMMENDED a swale or retaining wall. I (Gina) was at The [redacted]'s residence with Mike at the time of the estimate. At no time did I feel that Mike was intimidating, rude, or unprofessional. It is unfortunate that [redacted] feel this way about Mike, because he was the one who informed The [redacted] that he felt the flooding was more due to the addition that was added to their home, as opposed to the l[redacted]. When all was said [redacted] done, the final response from [redacted] was that we were to move forward with the original grading [redacted] seeding job. Upon confirmation from The [redacted]'s, Quality Edge prepared for the equipment [redacted] materials to be on the job site. As previously stated, The [redacted]'s canceled the job via text message to our business phone. Therefore The [redacted]'s response that they never canceled anything is untrue. Also there were delays in the starting of the job, due to the exposed piping on the ground from the gutters that were installed by their contractor. As for the estimates we gave, the pricing was as is (not a rough estimate) however there were no specifications given at that time, which we stated that we would be more than happy to give a detailed estimate (ex: type of material, type of lighting, how many lights, type of wiring, type of pavers, etc.) so for The [redacted]'s to say that our estimate was out of line is not fair, because you cannot compare pricing not knowing the exact specs. In all my communications with [redacted], I stated that this was very upsetting [redacted] that we still wanted to resolve the issue. I have offered The [redacted]'s a refund in the amount of $1,000.00. As stated prior, we have incurred expenses [redacted] I feel that the offer of the refund was more than fair. [redacted] refused my offer [redacted] informed me that she will be pursuing this through Small Claims Court. I ask that the Revdex.com please take into consideration, that the courts will be making the final decision [redacted] therefore please allow for this decision to be made before taking action regarding this complaint. Thank you, Gina from Quality Edge L[redacted]scape & Design
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], [redacted] have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The response from Quality Edge is totally untrue. They have taken [redacted] added things to this situation. Keeping $2,000 of my money is equivalent to stealing. how do they justify keeping $2,000 for a job that was not even started. I sent messages on [redacted] because that's the ONLY site Quality Edge Landscaping Has. I never cancelled any thing. I only asked that Jeff or Junior do my work because Mike was rude, intimidating, [redacted] unprofessional towards my husband. Nothing on my property changed, from the start till the end we wanted our property graded, nothing more , nothing less. Our contractor was putting in gutters, the only thing that had to be handled was removing the end caps. That had no bearing on the grading job. That was done within 5 minutes. QE made us wait because Jeff had a [redacted] Junior's mother had a health issue. We understood [redacted] gave them time out of compassion. Now they turn it around [redacted] claim we made them wait. That is a SIN. The estimate that junior gave was not a rough estimate, he specifically told me he was sending the price via text. I then had another company estimate the same exact job [redacted] it was half of what Junior gave me. I feel they were jacking up the prices because I was only going to spend the $2,000 deposit. I sent messages to Gina on HER work FB page at the times I did because I sleep during the day [redacted] I am up at night. I suffer with [redacted] complications from [redacted] so my schedule is off. They never were harrassing at odd hours , it's a WORK page. The cell number I called was also the WORK number that Jeff gave me. so that info Gina gave is inaccurate as well. I never postponed any job with QE , they kept sending over different workers [redacted] partners , giving me different scenarios [redacted] higher prices. I told them succinctly [redacted] to the point , " I ONLY WANT MY PROPERTY , GRADED [redacted] SEEDED ( with new soil as well ) they refused to do it because they wanted me to add a swale or a retaining wall. Thank you [redacted] P.S. I hope I addressed all points.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com: We are responding to complaint ID#[redacted] on October [redacted] 2016 in regards to [redacted]'s response. There are inaccuracies in [redacted]'s response, we NEVER refused to do the grading [redacted] seeding job, [redacted] NEVER insisted they add a swale or retaining wall. Their main concern was the flooding, which is why we, Quality Edge were being extra attentive to the job. We had asked two other more than qualified business associates to review The [redacted]'s concerns with the flooding, they simply RECOMMENDED a swale or retaining wall. I (Gina) was at The [redacted]'s residence with Mike at the time of the estimate. At no time did I feel that Mike was intimidating, rude, or unprofessional. It is unfortunate that [redacted] feel this way about Mike, because he was the one who informed The [redacted] that he felt the flooding was more due to the addition that was added to their home, as opposed to the l[redacted]. When all was said [redacted] done, the final response from [redacted] was that we were to move forward with the original grading [redacted] seeding job. Upon confirmation from The [redacted]'s, Quality Edge prepared for the equipment [redacted] materials to be on the job site. As previously stated, The [redacted]'s canceled the job via text message to our business phone. Therefore The [redacted]'s response that they never canceled anything is untrue. Also there were delays in the starting of the job, due to the exposed piping on the ground from the gutters that were installed by their contractor. As for the estimates we gave, the pricing was as is (not a rough estimate) however there were no specifications given at that time, which we stated that we would be more than happy to give a detailed estimate (ex: type of material, type of lighting, how many lights, type of wiring, type of pavers, etc.) so for The [redacted]'s to say that our estimate was out of line is not fair, because you cannot compare pricing not knowing the exact specs. In all my communications with [redacted], I stated that this was very upsetting [redacted] that we still wanted to resolve the issue. I have offered The [redacted]'s a refund in the amount of $1,000.00. As stated prior, we have incurred expenses [redacted] I feel that the offer of the refund was more than fair. [redacted] refused my offer [redacted] informed me that she will be pursuing this through Small Claims Court. I ask that the Revdex.com please take into consideration, that the courts will be making the final decision [redacted] therefore please allow for this decision to be made before taking action regarding this complaint. Thank you, Gina from Quality Edge L[redacted]scape & Design