Murray Plumbing, Inc.

We never tried to retaliate! That is absurd. *** *** is a very nice lady and a prior customer. We are always happy to have repeat customers. *** first had a General Contractor that did not do things okay or by codes and was caught. He did not pay attention to things and cost her extra money and time. She got a new General Contractor and it was important to be clear on the details before we completed work so that it would not have to be re-done at her expense. We do not like doing work twice nor charging a customer twice. We truly do not want any bad relations with her. Going over the job and materials list and going to the job site many times is billable hours. Applying for the permit and paperwork is also billable hours.Contacting the codes department that we or not wanted to perform the plumbing requires us to notify codes that this permit is no longer under our coverage for this property. If, *** *** is not assessing the whole situation with missed appointments and not communicating with us, her General Contractor has not been upfront with her again The only hours I am ***ing to remove would be hours for the materials list. Purchasing the water heater and materials picking them up and placing it in her property and measuring for materials is all work done for her. We were very busy the last time we worked for her and got all her work done by the dead lines she requested as we would have done this time around.*** *** needs to understand that we need some direction to start the work that is requested, to prevent what happened before. We truly were looking out for her. Repeated work is costly to her and not fair to her. We do not run that kind of business. If, Miss *** feels the unprofessionalism of her GC was acceptable, then by all means we should not have future contact. Not once has *** *** or her contractor contacted the office for schedules.The letter sent to codes, had no negative information in it(I attached a copy)I have all e-mails from Miss *** and a schedule was not sent or phone calls madeAs, to the response that we caused her to be off schedule, we never received any such documentation from her or the GC. All GC's that want to stick to a tight schedule provide one to all the sub-contractors.I have not been contacted by *** *** prior to filling a complaint or a schedule or missed appointments by either side. I *** not budge on the invoiced hours or permit. We put out $in materials that can be used and the costs for labor and permits have already been paid out.I wish her a better outcome for this house and much success. I am sure her GC does not work for free. He is also not being honest with her. Nor has she taken any initiative to contact me. Her complaint is not valid nor holds merit. Costly mistakes are not our fault with other sub-contractors being put on hold, there never was a schedule to begin with! If, *** *** gave us a schedule we would have complied.Sincerely,Tina M***###-###-####

We were hired to do the plumbing remodel. We were contacted by *** to do the plumbing work. We went to the location times. of those times Chris was to meet ***. All times he was not there. Chris was to meet him on a Friday and a job ran late and we had to
reschedule. After that, is when *** was not there. We did a materials take off and paid for the permits. The GC *** was cursing and calling names. We are billing for the hours and the permit. The permit must be pre-paid. If we are not going to finish her job as her GC *** told us we were fired and he was sitting our materials outside *** is not being charged for any materials. Everyone was and is busy. There were not numerous attempts to contact us. I never spoke to ***. *** contacted us to do the plumbing May 12, 2017. She requested an estimate. Twice we could not find the GC on site. We found an electrician. After going to the property, we suggested time and material, it was too small for an estimate without prints to refer to for exact layout and feet.We applied for the permit on the 25th of May. We picked up the permit on the 29th. Chris received a phone call from *** in regards to getting the work going. We purchased the water heater and materials and dropped them off. We were planning on installing Saturday or Sunday June or 11. On the 10th we received a phone call from *** to Chris that he proceeded to curse and call names.The materials can be used on other jobs and the heater can be returned or used on another job. The permits were pre-paid for and several hours of work for her job.*** or *** did not contact the office for scheduling. No retaliation. We have the cancelled check and permits. We are required to notify the Codes Department if we are not doing the plumbing. I sent a letter to Codes and to *** ***.Now she must pay for the permit we bought and our time. And unfortunately, she *** have to pay for another permit

[redacted] Murray Plumbing operates under the guise of Roto Rooter, but is not accountable when complaints are made against him through Roto Rooter. He is not culpable since he is a contractor for them. This company was the most unprofessional company I have ever dealt with. They were very elusive when it came to how they got to the final cost. The technician/office became very argumentative when asked to provide a detailed list of all charges. When it came to the labor fees, the technician/co-owner became defensive when asked to explain how they came to over $2K in labor costs (for 8 hours of work). As a military member, I do not expect to be taken advantage of by the very people I support and defend. They left my home dirty and are unwilling to help us with this matter. He only cares about making the sale and collecting the money...not about customer satisfaction or making things right. I would never recommend or use [redacted] Murray's company again.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint [redacted] be closed as Answered]
Complaint: [redacted]
I am rejecting this response because:[redacted] and I have contact with Chris, whom we both understood to be doing the job and in charge of his own schedule.  We were told by him multiple times that he would be out, but we received no call upon 'no show'. We went through this cycle several times. We utilized phone calls, texts and emails.  I [redacted] reimburse for the permit, however, I [redacted] not be paying for any time.   I believe that Murray Plumbing forgets that other business's time can be monetized as well.  As a result of these delays caused by Murray Plumbing, I have incurred another month's of loan carrying costs approximately $700.   All other contractors who have worked on this project are "busy" as well.  All were hired around the same time as Murray Plumbing and have already completed and [redacted] have completed their jobs in the next - to 2 days.  By contrast, we could not even get Chris to come back to complete this relatively short project.  Chris had full access to the property via lock box, and I had explained both verbally and via email the scope of work; there was no need for [redacted] to be on site to direct or supervise Chris or anyone from his company and that is not an excuse for not showing up on the day that you say that you are going to come in.  However, [redacted] did arrange his schedule to be on site on the days that Chris said he was going to be there, only for yet another 'no-show'.  
Regards,
[redacted]