Murray Realty, Inc.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.I will have to trust that they carry through with their promise this time.I have had so many businesses, organizations and individuals to break promises to me that I become reluctant to accept this without seeing any action yet.
Regards,
[redacted]

The Board of Directors at [redacted] will be repairing the cabinet and painting the damaged wall in Mr. [redacted]’s unit. Thank you,[redacted]Community Association ManagerMurray Realty

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I would be responsible for maintenance work in my unit.  However, damage caused to my unit by other units or by the Homeowners Association is not my responsibility.
Regards,
[redacted]

Review: Since November, we have been having problems with the radiators and pipes in our apartment/building. We have a radiator in all three rooms and the pipes of course run up to them. Well, it will make an extremely loud noise and not only that but it sounds like someone is breaking into the apartment or like someone is taking a hammer and just slashing into the walls. It doesn't just come and go either, it's a constant sound throughout the day and night. I haven't been able to sleep in my own apartment for the past month because of this issue. I've tried ear plugs, playing music, anything and everything and it doesn't help so I've been staying at my parents. I have contacted the office and the guy who deals with this issue and they came out here twice but won't do anything about it and has had a plumber come out to take a look at it but states its something that can't be fixed. I am paying 825.00 a month to live here and I can't even stay here because of this problem and now when I try contacting them since its an ongoing issue, they just ignore me and don't even try to resolve the issue. I want something to be done about this and there customer service because I am one hundred percent fed up and can't take much more. This is the last step I guess I can take trying to resolve this issue, I don't know what else to do or where else to turn to.Desired Settlement: I don't care how much it costs, I want these pipes and radiator fixed so I can come back to my apartment and stay and get sleep. I work a full time job and go to school so when I'm up all night because I cant sleep because of this problem, it's not good.

Review: I live in [redacted] Condominiums at [redacted], VA. This is managed by Murray Realty, Inc. The roof has been leaking and I have reported it to Murray. It remains to be fixed. The leaking roof has ruined a cabinet in my laundry room which I paid to have professionally installed. I pay maintenance fees of $181 per month to Murray. [redacted] at Murray refused to pay for the damage that this leaking roof has done to my condo. She holds to the position that I am responsible for everything on the inside of my unit. Just a couple of months ago, I had to pay $375 because Murray said that I had a pipe leak inside the bathroom wall that had leaked down onto the unit below me. I had to pay for this damage. Now there is damage caused by a leaking roof that I feel that is the responsibility of [redacted] Condominiums and Murray to cover the damages. They have refused. I have lived at [redacted] Condominiums for 18 years. I have always paid my fees each month and my extra assessments. Now when the leaks occur, they expect me to cover all of that too.Desired Settlement: I want Murray Realty, Inc., to properly manage the facilities that I live in as they are getting paid to do so. I want them to either pay for the cabinet that has been ruined in my unit, repair the damaged walls or either waive my fee of $181 for a few months until I can cover all of this on my own as they expect. In addition, [redacted] has covered to have the floors replaced in some units since we have faulty floors. I feel that they should repair my floors too since they are in poor shape. You can't even walk on them without them rocking. They were built of poor materials.

Business

Response:

Murray Realty recently received a complaint submitted to the Revdex.com from an owner, "**", of [redacted] Condominiums. This condominium is located on [redacted] in [redacted], VA. "**" has recently had two maintenance issues that required scheduling of several parties for access to the unit. One maintenance issue was the result of a worn bath tub ring. The other issue, a roof leak, was not found for some time by the owner, due to the vast accumulation of items throughout the unit.The first maintenance issue began around February/March, 2015. The owner's bathtub drain was leaking into the unit below causing damage. The neglect of the owner to fix this repair himself, as required by the Declaration (governing documents) of [redacted] Condominiums, subsequently required our company to schedule the repairs for the owner's bathtub, and the unit below, with the cost to be bared solely on the owner, as stated in the Declaration.The second maintenance issue was a minor roof leak. The owner of the unit "**" had enlisted the help of a few neighbors to help him de-clutter his home, including a closet. While undertaking this task, the leak was found. The owner never directly contacted the community manager at Murray Realty, in order to request a repair. In fact, one of his neighbors contacted Murray Realty to request a work order. A work order was issued in a timely manner, during which time, [redacted] County, and surrounding areas, were experiencing the effects of Hurricane Joaquin. The roofing contractor scheduled to repair the leaking roof completed the work as soon as he was able. Roofing contractors were inundated with requests throughout the [redacted] Valley. A combination of negligence and superfluous materials located in the unit resulted in an owner installed cabinet (not original construction), being damaged. This cabinet, along with the leak in the above stated paragraph, is the unit owners' responsibility to repair or replace at his expense. Again, due to the cabinet being an addition to the unit after original construction.Murray Realty is a managenent company that acts on behalf of and at the direction of the Board of Directors for any of the communities it manages. The [redacted] community manager, [redacted], was complying with [redacted] Condominiums governing documents and took direction from the Board of Directors of [redacted] Condominiums.ln conclusion, Murray Realty has acted efficiently and within the parameters of best management practices. The unit (**) owner has been informed of his legal monetary responsibilities, but apparently chooses to ignore this responsibility. By purchasing a unit in [redacted] Condominiums, having a copy of the legally binding governing documents and residing at [redacted] for the last 18 years, the owner should be cognizant of owner and Association responsibilities for repairs. Murray Realty, nor [redacted] Condominiums have a legal expense responsibility for damaged components of a unit installed after the original condominium construction. It is the unit owner's responsibility to file with his insurance agent for damages to the above referenced cabinet.Sincerely,Douglas W. Murray Sr.PresidentMurray Realty

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I would be responsible for maintenance work in my unit. However, damage caused to my unit by other units or by the Homeowners Association is not my responsibility.

Regards,

Business

Response:

The Board of Directors at [redacted] will be repairing the cabinet and painting the damaged wall in Mr. [redacted]’s unit. Thank you,[redacted]Community Association ManagerMurray Realty

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.I will have to trust that they carry through with their promise this time.I have had so many businesses, organizations and individuals to break promises to me that I become reluctant to accept this without seeing any action yet.

Regards,