I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I did not drive home and come back to the area where I was hit I turned around just beyond where I was hit His story and his employees don't match I know the guys mowing knew they had hit me and were trying to load the mower asap before I returned I did not reach my *** *** agent that day I think this company should have my car fixed
Regards,
*** ***
the person called me on my cellphone and told me the situationshe stated she drove home and then decided to come backmy employees staed they were loading when she came out of nowherethey mow the grass insied and did not see how it could have happenedi told her if I knew for sure we did it
then I could call my insurance company but since she did not stop I could not tell for sureshe asded if she should call the law and I told her it was up to herat that point I thought she hung up on me but I undrstand she thought the same thing about me so we must have lost cell service as I was working at the foot of a ridge.it is my understanding she called her insurance agent instead of the law and her agent said it was her word against my workers and she drove off and then I heard about the complaintwe try to run a bery honest business and stand behind anyting we do but I have to know for sure we did it instead of calling the insurance not knowing for surei am very sorry this happened to her car but I just don t know for sure we did it
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I did not drive home and come back to the area where I was hit I turned around just beyond where I was hit His story and his employees don't match I know the guys mowing knew they had hit me and were trying to load the mower asap before I returned I did not reach my *** *** agent that day I think this company should have my car fixed
Regards,
*** ***
the person called me on my cellphone and told me the situationshe stated she drove home and then decided to come backmy employees staed they were loading when she came out of nowherethey mow the grass insied and did not see how it could have happenedi told her if I knew for sure we did it
then I could call my insurance company but since she did not stop I could not tell for sureshe asded if she should call the law and I told her it was up to herat that point I thought she hung up on me but I undrstand she thought the same thing about me so we must have lost cell service as I was working at the foot of a ridge.it is my understanding she called her insurance agent instead of the law and her agent said it was her word against my workers and she drove off and then I heard about the complaintwe try to run a bery honest business and stand behind anyting we do but I have to know for sure we did it instead of calling the insurance not knowing for surei am very sorry this happened to her car but I just don t know for sure we did it