Murray's Plumbing & Heating Reviews (%countItem)
Murray's Plumbing & Heating Rating
Address: 4811 LEEDS AVE UNIT E, Halethorpe, Maryland, United States, 21227
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Replaced a water heater blower and now it makes a noise and vibration to entire house.
Replaced a water heater blower and now it makes a noise and vibration to the entire house.
Blower motor brake, they came to change it, after a week they installed a new motor blower, which makes noise and vibration to the entire house but those guys said it is a normal noise. I'm attaching a video to my claim so everyone can see what that "normal noise" You don't have to be licensed plumber to notice that it is not normal at all.
Last night I could not sleep because that noise getting louder every day and no it even noticeable on the third floor!
When you on the second floor it sounds like you live near the airport .
I really want them to come and fix the issues that they made by installing a new part.
Video with a sound:
Revdex.com has removed the videos per standard publishing policies
come and fix the issue with a water heater what they made for our house.
We are a vendor for the homeowners home warranty company. We installed a new blower motor provided by *** home warranty on CLAIM *** as stated above. Mrs. called to voice concern about the amount of noise it was making a couple weeks after and we did indeed go to the home to investigate the noise. While there the technician found it to be a normal noise that a power vent water heater displaces and proceeded to do a video himself and forward it to the customers home warranty company. At that time the home warranty company denied the customers work order.
We did not provide the parts only installing them so cant be held accountable for the material. We went back to the home and verified proper installation.If the homeowner is still having issues they should contact there home warranty company and if they disagree with our diagnosis ask for a 2nd opinion from them.
(The consumer indicated he/she DID NOT accept the response from the business.)
We called the company not 2 weeks later about noise but 2 days later and they started to argue over the phone that this is normal and not their problems but ours. They came and file false report to our warranty company regarding noise. They wanted to continue working with home warranty that why they are on the customer side but on the warranty side. This is our home and we know that this noise is horrible and not normal. It disturb all family members. Murray's did a bad job with installation and refuse to fix that noise, they cover each other with warranty company. Your job was to tell warranty company that it is not normal noise( because it is not normal) and replace that defective motor or check what causing that noise and fix. You refuse it. We got other plumber down here and he confirmed that it is abnormal!
Your service should satisfy the customer, but it actually satisfy warranty company because with such report they save monies.
You left a customer with a huge problem after your service. You cannot cover under *** saying it is they fault. *** never were here and they listen you.
Revdex.com please watch attached video, you are not licensed plumber but for sure can notice abnormal noise, because all we have water heaters at home and non of them disturb our living . Murrays not able to see a problem. So who they are? Do they need those license?
I will file a report with a license department also.
I complained Murray Plumbing about what I thought was a premature diagnosis and report to my warranty company that resulted in a denied claim. I complained to the owner. He was very nice about it. He explained some details about plumbing to me and even sent his brother over to verify the diagnosis. It turned out that I was wrong and they were right. They helped me fix the problem. Everyone they sent to me house did a fine job -- including the first guy who diagnosed the problem. Thanks for your patience in dealing with a grumpy customer who was wrong.
Paid $125 for work but I still have same problem for the work and payment.
I've had leaking and clogging under the kitchen sink and clogging in the bathroom (and sometimes the bathtub) for over the 5 years that I've lived in home. Both areas share a wall so I assume each room's issues are connected. I have used this company each of about 4 times to clear and correct problem and paid each time to have the same clogging issues and areas worked on. The 1st job, I paid over $450 for to have new plumbing installed and the area still leaks. I've paid approximately $1000 and I still have the same problem. I simply asked for my last payment of $125 for snaking to be refunded to me and the owner's response was for me to provide him with another contractor's invoice indicating that they resolved the problem by snaking and he'll reimburse me.
I deserve all of my money back ($1000). This morning on 5/21/19, I asked owner for refund of my last payment of $125 but now that I think about it, at minimum, owner should reimburse me for the my first payment of $475.
We went to the home and snaked the line the first time for over a hour and used chemicals to relieve the drain which was on 5/4/19. We went back to the home on 5/18/2019 and was unable to get the drain unclogged and advised additional work would be needed in order to correct the problem. Mrs *** called and I advised additional work would need to be done however if she found a plumber that was able to clear the line using a snake without the work we were suggesting I would gladly give her money back. At that time she replied she was not jumping through hoops. As far as other times we have been to the home.5/15/2015 we were there to repair a kitchen sink, we returned on 6/13/2015 to replaced basket strainers and some pipe under the kitchen sink only for $385.00. on 2/20/2016 we were there to unclog a toilet for $75. And on 10/16/2017 we replaced the washers in a outside hosebib and a aerator to the kitchen faucet. As far as her accusation we have been there multiple times our records and her home warranty records for us show no such thing. And our records only show a total on $585 being collected over 4 years for 4 different encounters with Mrs ***.
(The consumer indicated he/she DID NOT accept the response from the business.)
The $385 kitchen job is still leaking! So the "only" $385 I paid was $385 too much!
The plumber did NOT advise that more work nneeded to be done until AFTER I asked several times if the matter was going to be a simple fix.
You've been out 4 times. That translates to multiple times! I only called 4 times because I used unclogging products for clogs on my own in between those calls. I may have been off with the amount I paid over the years which was a guesstimate but 4 years later I still have clogging in the same areas and a leaking kitchen sink that I paid $585 for!!!
Charge me $450 for a service that I did not need and refuses to refund my money
Charge me $450 for a service that I did not need and refuses to refund my money. 4-22-2019 $450 was paid to Murray's plumbing and heating.The first visit they snaked the toilet that was clogged that did not work the second time they came out they snaked the mainline and charge me $450 and that did not work. The third time I was present when they arrive and asked him if he checked my septic tank and he replied he did not know where it was and snake the mainline for a second time The first visit they snaked the toilet that was clogged that did not work the second time they came out they snaked the mainline and charge me $450 and that did not work. The third time I was present when they arrived and asked him if he checked my septic tank and he replied he did not know where it was and snake the mainline for a second time which the line was clear of wipes. With the mainline completely clear the toilet still backed up. When I showed Mr. Murray where the septic was located we discovered that it was full which was my fault. He told me he snake the mainline to a pipe sticking out of my ground which he said was the septic and I told him that it was not. He had just finished telling me that he did not know where the septic was located. I had the septic man come out the very next day and he pump both of my tanks down and told me that I did not need the mainline snake. I contacted the plumbing company or four times with no response. When I contacted him one May 7 of 2019 and told his secretary that if he did not call me back I was contacting the lawyer he called me back several hours later telling me he was not going to refund my money. When I stated my case to him for the third time he flat out refused to give me a refund and I told him I was filing a complaint with the Revdex.com he told me that he was looking forward to it and hung the phone up on me. What I am seeking is a refund of the $450 for snaking the line that did not need it.
I am just seeking a refund for $450 because he snaked a line without checking the capacity of the septic tanks first.
On 4/16/19 we went to the homeowners home for a toilet clog, cleared line and all was ok. a week later on 04/22/19 we were advised the customer was again having issues however this time it was more then just a toilet it was a main branch. We advised the homeowner there would be a charge of $425.00 which they signed and agreed to on the invoice for that date. While snaking the line we yet again found baby wipes and informed the homeowner this would not be warranted by us . However we did indeed get the line open and flushed the toilets multiply times to verify. At that time the homeowner paid us on check #5342 for $425.00 and again signed the invoice a 2nd time stating the work was completed. ( bottom line signature ). 2 days later we receive a call that it is backing up again. Even though we clearly stated that there was no warranty we sent the technician back to the home to snake the line again as a customer service and the homeowner was informed of this as well. While there the technician again snaked the line however this time he was unable to get it open which now gave him a reason to further investigate as to why it would not. With the help of the homeowner they found the septic tank and found it was full. Mr M called me a few days later saying he was out over $1000 could I help him by giving some of his money back. I advised that we did the job we were paid and even came back a 2nd time as a customer service. He did not like that answer.
We did indeed get the homeowners line clear and can be proven by the fact we were able to relieve it and flush the toilets multiply times after. Even it the tank was pumped prior to us getting there the drain would have still been clogged. How can I prove this? well again we cleared the line, after clearing we could flush the toilets without any further back ups. when we came back 2 days later we were not able to do that due to a full septic. Mrs M paid us when we were done for a reason, the drain was indeed flowing after we cleared it.
(The consumer indicated he/she DID NOT accept the response from the business.)
I was out of town and my sister was staying at the house, and I needed the line cleared. So we paid the $425. Line was not cleared for a week. I called the next day and had to wait for *** to set it up again. Few days later the plumber showed up and snaked the line. This was their 3rd visit. There were no wipes found in the line and the toilet still would not flush. The septic man will testify that all I needed was the tank pumped. My second tank was almost full as well and that never was snaked. I never had a toilet issue with the second half of the house. The second tank was pumped and every continued to be fine with the second side of the house. The septic tank would be the common sense thing to check first before charging somebody $425 To snake a line.
We were referred to Murray's per our Home Warranty company, to look at our Water Heater. Alan was the technician who came out. He was very professional, explained everything he was doing, at each step of the way. He told me that he would not leave until we both were satisfied that my Water Heater was working properly again. Sure enough, he stayed until it all worked again. He ended up replacing the Thermostat and Upper Element, but did explain that our WH was a bit on the older side and hinted that it might want to be replaced at some point soon. No complaints here. Would recommend using them again :-)
Thank you for taking the time to write this review. I will forward this on to Alan
Very disappointed with the service of this company. We used their service through our home warranty company (they have contract with them). They came to fix few things in our house including sump pump. As soon as they left, sump pump stopped working. We tried to call Murray's plumbing to get the issue resolved and sump pump fixed, the company's plumber refused to comeback and fix it. We contacted our insurance company and hope to get it fixed by different company. I would not recommend to use this company, they don't stand behind their work. Not reliable company.
We went to the customers home as a vendor for his home warranty company. In our diagnosis we found rocks,dirt, wire ties,and other forms of plastic inside sump pit. We called Mr. P home warranty company and they informed us that it was a denied claim Due to severe misuse and abuse of the sump pump . When Mr. P home warranty company advised him of this he proceeded to yell at the technician and so he left. If Mr P would like to pay us directly we have no problem making needed repairs.
Jeremy from Murray's was great. They gave us a 8-4 window. We were first call. He came in diagnosed, fixed everything, cleaned up, and had great customer service! We would definitely request them again if we had to call home warranty plumbing issue.
Thank you very much for taking time to post a review. I will certainly pass this on to him
I had Murray's Plumbing come out and fix a leaking shower drain. There was no access to the piping. This required a hole cut into the wall to make the repair. I thought, OMG, these guys are going to rip the wall apart. Well so be it, got to fix it some how. Much to my surprise, Murray's cut minimum holes to make the repair. It was almost like a surgical procedure. They did a great job for me and I would highly recommend this company based on my experience. I have read the above reviews and must say the work done by Murray's Plumbing was top notch. I am glad I visited this site to write my review. I suspect most happy customers do not think to post good reviews, but the few that are not satisfied, for one reason or another, are the ones motivated to write a bad review. I am also a small business owner and a few unhappy customers can do a lot of harm to a small business. Murray's Plumbing is on my list of approved contractors. I hope whoever reads this will give them a try. I'm glad I did.
Thank you
After being on hold for over an hour, and many other issues with *** (***), I received a call from Murray's Plumbing and Heating to schedule an appointment (third appointment for the same work order; which it is *** fault). The Murray's Plumbing representative (a woman) asked me to explain the reason for the service request. Naturally, I was irritated by that, I had spent the last hour on hold and another 30 minutes explaining to three different *** representative the reason for the service request; which I had done many times over the past month. Not to mention the 20 mins. I was on hold while *** explained the problem to Murray's Plumbing before sending the work order. As I attempted to explain the reason for my irritation was not her fault, she began to loudly speak over me, refused to accept the work order, and hang up. Absolutely unacceptable behavior for a service company, or any customer service representative.
We did speak to Ms B as stated above. However, I do believe she took her frustration out on our company instead of her home warranty company; where the problem arose from. Ms B called our company to schedule appt . When our representative asked Ms B the issue so we could properly schedule her she began to explain her problem. She also stated she wanted the problem resolved that day and fixed and if not she doesnt want our company there. Our representative then try to follow up by telling her we are the eyes for *** and techs have to report back to them. However if the tech can fix the problem he would while he was there other then that he would contact *** and they would decide where to go with the claim . Then at that point Ms B exploded yelling at our representative telling her. she does not want our company in her house. Our rep kept telling her that she didnt know if the problem could be resolved the same day or not someone has to come out . This is obviously not what Ms B wanted to hear; so she continued to yell at our rep that she was rude and cutting her off before she could finish. Therefore instead of our rep having confrontation with Ms B because she (Ms B) was still yelling and our representative
she (our representative) did tell her have a nice day and rejected work order and hung up
That is absolutely not true! I never said that I wanted to resolved the problem that day, or that I did not want your company there. I expressed frustration when she asked me what the problem was since I had spent the last 30 minutes on hold while AHS explained to your agent what the problem was. I never exploded yelling, when your agent aggressively began talking over me, I did raise my voice; which is a natural reaction when somebody is talking over you. Your company would know that if you have had adequate customer service training. In addition, my phone records show that the conversation lasted two minutes; however, the call you are describing would have lasted at least 8 minutes. I am appalled that you have lied so blatantly; that says it all about your business.
That is EXACTLY what you did was yelling. We did indeed excepted the call from ***. I'm sorry you didn't like the fact the CSR ask you directly what needed fixed in your home rather then taking the word from a 3rd party. Are we really that bad for doing that? You obviously thought so by getting irritated . You had issues for over a month to no fought of ours yet you took your frustrations out on us. You DID indeed ask if it was going to be fixed the same day and if it wasn't you wanted another company. We are not in the business of turning away customers but the way took your frustrations out on us was plenty of reason for us to call your home warranty company and have you transferred.
Me and my husband have had a very bad experience and will never use/reccomend this company. Our water heater broke in october 2017 we had Murray's Plumbing coming and replacing the whole thing for a 600$ +100(home warranty) cost.
2 days later my utility room was flooded and we got back to them complaining about the poor service so they came and "fixed" and cleaned our basement. Meanwhile the water heater got rust on it and my dry wall somehow has "mildew". Today my water heater is liking again! We called them again and they said it' s not their problem and if we want their service they require 75 $ just to get to the door. We did all this through *** home warranty and we did not renew our contract because we are not happy with the people that they are sending out. Since my phone call was not angry enough I guess nobody took me that seriously and my husband decided to call every single number that he could to figure out how to fix this problem( called *** that told us to call the Manufacturer first which solved the problem immediately, "problem solved-water heater will be replaced".... BUT WAIT!!! got to the actual owner that after an "angry" voicemail message decided to get back to us. He called from a restricted number at 7: 02 pm (1h and a half later) The conversation did not end well " of course" and it just ruined our evening.
I believe owners of companies can do better that cussing out customers just because they do not like/accept what people are saying about their poor customer sevice, non hygienic workers, ( -" Is that rust ok on that side of the water heater?" -"Yes , that' s normal") and many more! Is too much to say about it and this company is not even worth that....
You called our office to tell us your water heater was leaking 9 Months after we installed it inquiring about the warranty. The CSR rep informed you it was 30 days labor according to the contract you signed but we also followed the *** home warranty company's of 6 months regardless if you had the policy or not and that the manufacture had a 5 year warranty through them .Being it was out of date of both our and *** labor warranty you were informed there would be a $75 service call fee for coming to your home, At that time you went ballistic cussing out the CSR of how we were this and that. You left threatening and down rite disgusting messages which we still have on the answering machine. And now your filing a complaint 9 months after we did the work at your house about about customer service and a technicians hygiene? Really? After the voice mail you left im not surprised......
So far, not so good. I was sent Murray's by my Home Warranty Company to address a leak in pipes from my shower that was dripping through the stairwell into my basement. The technician spoke to my daughter and said the problem was not the shower but rain water coming in through a crack in the wall, which he could not fix. He left without fixing the problem, I was charged the $100 deductible and the case was closed. I called the HWC to send them back to address the leaky pipe properly and a different technician came out. I was able to convince him of the source of the leak with pipes but we scheduled the repair for a later time. Another company has been assigned to come do the work, so we will see how that goes.
In the meantime, the first technician was wrong in both cases. It was leaky pipes from the shower, but there was also water backing up in the main drain, not coming in from the outside. The second technician snaked the drain and said it cleared and charged me $175,which he said he would only charge me if he was able to fix the problem. Now the drain is full of water again and leaking on basement floor. I have a call in to recall the technician to address the drain. We shall see. If I receive satisfaction on the drain when they come back, I will gladly amend my review.
We have been to the home and corrected both issues. The issue with the shower was indeed diagnosed wrong the first time, the 2nd time there the homeowner refused to allow us to cut access holes in order to do the repair due to a party being thrown the following day. The 2nd Technician also snaked a condensate drain ( not a main) that discharges outside into the grass and was backed up due to mud. All this was on Friday 6/15. On Monday 6/18 we got the voice mails you had left on the phone regarding the line backing up again, we immediately sent technicians back to your home to find out why which they have and while there we made the other repairs to your shower. You were very fast to write a bad review before allowing us a chance to fix the drain ...
Apologies to Mauuray's, who did an immediate and thorough follow up on this job andnsolved both problems with some true sleuth work. I thought I had sent a quick response but it seems it did not go through. Murray's did a great job for me in solving these issues and I would recommend.
Thank you .
Terrible experience. Had them twice to fix a water heater but they could find "nothing wrong." Now two weeks later we have an inch of water in our basement from the water heater and no water until they come fix it... but they aren't coming for 24 hours. We called and spoke to the manager and he said that they aren't liable for the damages caused by the flooding because "it's a different problem this time." Hard to understand how he knows that when none of his people have come out yet today AND they couldn't find the problem the last two times.
We came to Mr E home as a vendor for his home warranty company with a complaint of no hot water. When the tech arrive the first time he simply re lite the water heater and it came on immediately. A couple days later Mr E again called with the same complaint of no hot water. This time the technician removed the flame sensor and cleaned it of carbon built up which is done like this https://www.youtube.com/watch?v=6DsKn1Rw9Yo. Neither time we were at the house did the water heater show any signs of leaking. The parts we removed from the heater are separate from the tank that holds the water as shown here ( https://www.youtube.com/watch?v=MuGY9nfcTZA )
Mr E called us 3 weeks after we repaired the problem of no hot water to now inform us the water heater was leaking and he wanted us to pay for damages, I informed him that according to his diagnosis of the water heater was now leaking that it would not be the same problem. We had a appointment through the home warranty company to come back out for a diagnosis, Mr E cancelled that appointment himself. Mr E also paid a new deductible to the other service provider due to the fact the insurance company themselves rejected his claim of its the same problem
Let's be clear: I am NOT claiming that they removed parts that caused my water heater to fail. I AM claiming that they were called twice about a water heater that didn't work and had a blinking "warning" light and they did little to nothing. During the first visit the heater was turned off and then on again and the tech left having done nothing else. The second visit he said that he couldn't figure out what the problem was, but that he would clean it and see if that helped. Again, he simply turned the machine off and then on again to get it to work. He also said to call him if the light came on again and then at that point he would request a new water heater through our warranty because he couldn't fix it. Then TWO weeks later the light came on again and the heater flooded the basement. We went with a different service provider at that point because we don't trust Murray's at all, not because the insurance company rejected our claim. In fact, the insurance company is reimbursing us for the new tank and also giving us $500 extra because they are upset that they sent Murray's out twice and Murray's didn't find the problem. And just so you know, I am a MRS, not a MR.
There are no warning lights on the Intellivent gas valve you have only fail codes as swown here on page 17 https://www.statewaterheaters.com/lit/im/res-gas/185172-000.pdf. And none of these fail codes advise of a water leak as you can see.
The technician that came to your house did exactly as he should have both times at your house following your home warranty guidelines of repair when possible. The first time there he turned the unit off and on it was working as intended . It happened again and after seeing the code for a HSI he pulled and cleaned it as shown in the previous response. If the problem would have persisted the next step is simply replacing the HSI ( Not the water heater) . There were no signs of your water heater leaking on the 1st or 2nd visit only a HSI that had gotten some carbon built up and needed cleaned . The technician in no way EVER told you he did not no what he is doing, HE is trained in powervent water heaters and we have A.O SMITH tech support ( your State water heater is manufactured by them) on speed dial anytime we run across a problem. The last time we were at your house was on 4/24/2018, you put this claim in on 5/14/18 , 3 weeks later. When Mr. Evans which is who I talked to, called our office not to schedule a appointment after you were assigned to us but to inquire if I was going to pay for damages your leaking water heater caused and I replied no, you then were transferred.
What your stating as FACT you are clearly misunderstanding. I never said your claim was denied I said it was a new claim with a new deductible, there is no reason for it to be denied. I called the Regional Manager for your home warranty company to ask about the statement "we did not have a proper diagnosis" and it is not true and written no where on the report. You are being given $950 for the water heater (PARTS ) and $450 -$100 that you payed for your deductible $350 LABOR for installing) for a total of $1300. The statement you made as "FACT about us Not finding a problem and you being compensated for our failures is borderline defamatory.
If you had a problem with the service we gave 3 weeks ago why didn't you write about it then? Why wouldn't you have simply called your home warranty company and ask for a free 2nd opinion from another vendor 3 weeks ago? We found no signs of a leaking water heater on either service call to your house , did you?
Im sorry to hear your water heater caused property damage to your home, but there is nothing we did to cause it. The repairs we made were done to a HSI which has no effect on the tank itself.