Murray's Tire and Auto Service

Dear Revdex.com Representative,Complaint # [redacted]Statement to Clarify the issueWe stand by the information we presented in the all the letters. We have turned this matter over to our garage liability company.

Dear Revdex.com Representative,
Complaint ID# [redacted]Statement on the complaints issue at our establishmentMr. [redacted] had four tires installed at our location on April 6,2016. At the time of the service the wheels and tires were extremely dirty...

and no scratches were noticed before or after the service. Mr. [redacted] did point hairline scratches on the face of the wheels. Which we see on all types of wheels on many makes and models have these. You would not notice these if not being pointed out. At no point during the tire changing process does our equipment touch the face of the wheel. All the tire equipment is less that one year old and is design for the modern cars. The technician who performed this service has more than 30 years in the tire business. I disagree that we put any scratches on the wheels at the time of the service. At no time did I, Mike Murray, threaten the customer that I would not give the car back. But as in all service performed at our establishment payment is due upon completion. The wheels on his vehicle are not new wheels and the scratches we presume are from normal everyday wear and tear.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:Murray's Tire and Auto damaged 2 of my wheels when installing tires.  The organization has done ZERO to resolve this matter.  They are 100% negligent and have chosen to just go back and forth without any resolution.  It is outright disturbing and completely unacceptable.  I will file suit against Murray's Tire and Auto.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Murray's Tire and Auto damaged 2 of my wheels when installing tires.  The organization has done ZERO to resolve this matter.  They are 100% negligent and have chosen to just go back and forth without any resolution.  It is outright disturbing and completely unacceptable.  I will file suit against Murray's Tire and Auto.
Regards,
[redacted]

Dear Revdex.com Representative,Complaint ID# [redacted]Statement on the complaints issue at our establishmentMr. [redacted] had four tires installed at our location on April 6,2016. At the time of the service the wheels and tires were extremely dirty and no scratches were noticed before or after the...

service. Mr. [redacted] did point hairline scratches on the face of the wheels. Which we see on all types of wheels on many makes and models have these. You would not notice these if not being pointed out. At no point during the tire changing process does our equipment touch the face of the wheel. All the tire equipment is less that one year old and is design for the modern cars. The technician who performed this service has more than 30 years in the tire business. I disagree that we put any scratches on the wheels at the time of the service. At no time did I, Mike Murray, threaten the customer that I would not give the car back. But as in all service performed at our establishment payment is due upon completion. The wheels on his vehicle are not new wheels and the scratches we presume are from normal everyday wear and tear.