Murrysville Cleaners

Dear Sir or MadameI am sorry that you were involved with this matter and it has been resolved by paying the customer the full amount of their claim, which was our plan all along .I realize that people like things done yesterday and I am looking at our procedures to see if we can improve themWe never said we would not settle this or tried to avoid paying itWe do require a claim form with to be filled out which took us some time to get processedIn response to Complaint: [redacted] the customer has been reimbursed for his shirt in the amount of $39.00.Sincerely, Amy B [redacted]

Murrysville Cleaners [redacted] April 22, 2015Revdex.com Attn: [redacted] ***Dear Revdex.com:This is in response to a complaint you received ID # [redacted] on 4/1/2015, [redacted] brought her comforter in to our establishment to be cleaned on 3/1/ She did not specify to our counter clerk whether to dry clean or launder the bedspreadIt is our practice to follow the manufacturer's label unless otherwise requestedThe instructions on the bedspread were to machine wash cold and tumble dry low which we followed using our Wet Cleaning processWhen [redacted] picked up the comforter she took it home and then returned It back to us, when she returned she spoke directly with the plant manager and the plant manager agreed to redo the comforter using a process to relax the fibersWhen she returned to pick it up after it was redone, she refused to even take it home to see if it was the proper fitThe plant manager asked at this point for information on where she purchased the bedspread as most manufacturers will take back textiles that do not hold up during the process that they have recommended on the care labelThe plant manager was going to call the manufacturer herself and speak with the buyer to explain the situation and arrange for the return and reimbursement or exchange of the bedspread, in addition the plant manager offered to gather all this information and share it with [redacted] if she herself wanted to also speak with the manufacturerInstead she refused to provide any information in regards to where she purchased the bedspreadIn addition we requested that she leave the comforter, so it could be sent out to an independent lab for analysis to see if shrinkage had occurred and she refusedShe demanded a full refund plus cost of cleaning in the amount of $for the comforter and $for the cleaning.We on a weekly basis process - comforters without a single complaint of shrinkage, we use commercial grade dryers that measure the level of moisture in the textiles we process and prevents them from reaching a level where shrinkage would beginWe also use commercial washers that perform a Wetclean process that gently cleans textiles.We pride ourselves on customer service and resolving any customer issue that arisesUnfortunately [redacted] would not let us resolve this issue in an appropriate mannerWe would still be happy to reach out to the manufacturer on her behalf to get her reimbursed for the bedspread that did not hold up to the manufacturer's care labelWe cannot warranty a product that we did not make, we can only follow their care instructions and if it does not hold up we will work with the manufacturer to remedy the situationWe have yet to have a manufacturer not work with us in these situations.Sincerely,Murrysvllle Cleaners

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.The following is my rebuttal for Murrysville Cleaners' response to my original complaint To say I did not specify to the clerk whether to dry clean or launder my bedspread is a "He-said-She-said" situation I could have washed the bedspread at home for free I brought it to be dry-cleaned so that the fabric finish would stay in tack When I bring other items for them to service, I expect they will be dry cleaned at a dry cleaners I never expected the shrinkage would be an issue The plant manager must have made the decision to look at the label and chose to wet wash the bedspread wh/ was NEVER my intent The original dimensions of the bedspread were 90x When I brought back the plant manager measured it to be 82x After they did their relaxing process the dimensions were 81x The shiny finish which I was trying to preserve was completely gone after washing I didn't want to take it home initially because I oped to talk to an owner because the plant manager kept asking me to give her the manufacturer's name and said if I call them they will resolve the issue with me I didn't cause the problem, Murrysville Cleaners caused the problem by not following my instructions, but they obviously did not want to be a part of the solution in anyway The mention of an independent lab was NEVER mentioned The label did not have a manufactures name on it and I never looked for one since I owned the bedspreadIt wasn't an issue The bedspread was doing its job! I have no idea who manufactured the bedspread Murrysville Cleaners knew I was unhappy with the results I tried to resolve the issue for a month, yet they did not even reimburse me the cost of the cleaning I still had to pay for their mistake that damaged my item Since then I have unsuccessfully tried to replace the bedspreadIt will cost me hundreds of dollars to do so, let alone the time and frustration this has caused meMy opinion of Murrysville Cleaners remains the same They acted in a very unprofessional manner and did not resolve the matter in a satisfactory manner [redacted] Regards, [redacted] ***

In response to Complaint: [redacted] the customer has been reimbursed for his shirt in the amount of $Also is an attachment from International Textile Analysis Laboratory in regards to the damaged shirt.Sincerely, Amy B [redacted]

The stated clalm was paid on 12/20/to customer as well as shirt returned We apologize for any miscommunication. Complaint ***

In response to Complaint: *** the customer has been reimbursed for his shirt in the amount of $Also is an attachment from International Textile Analysis Laboratory in regards to the damaged shirt.Sincerely,Amy B***

Revdex.com:I would like to addI was told if I filled out the form, this would be resolved on the following Tuesday that was when the owner issued checksIt was not! Nor would anyone return phone callsVery , Very poor customer service and their product is suspect
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Dear Sir or MadameI am sorry that you were involved with this matter and it has been resolved by paying the customer the full amount of their claim, which was our plan all along .I realize that people like things done yesterday and I am looking at our procedures to see if we can...

improve themWe never said we would not settle this or tried to avoid paying itWe do require a claim form with to be filled out which took us some time to get processedIn response to Complaint: [redacted] the customer has been reimbursed for his shirt in the amount of $39.00.Sincerely, 
Amy B[redacted]

Revdex.com:
I would like to add. I was told if I filled out the form, this would be resolved on the following Tuesday that was when the owner issued checks.. It was not!  Nor would anyone return phone calls. Very , Very poor customer service and their product is suspect.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

In response to Complaint: [redacted] the customer has been reimbursed for his shirt in the amount of $75.00. Also is an attachment from International Textile Analysis Laboratory in regards to the damaged shirt.Sincerely,
Amy B[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Murrysville Cleaners[redacted]
[redacted]
April 22, 2015Revdex.com
Attn: [redacted]
[redacted]
[redacted]Dear Revdex.com:This is in response to a complaint you...

received ID # [redacted] on 4/1/2015,[redacted] brought her comforter in to our establishment to be cleaned on 3/1/15.  She did not specify to our counter clerk whether to dry clean or launder the bedspread. It is our practice to follow the manufacturer's label unless otherwise requested. The instructions on the bedspread were to machine wash cold and tumble dry low which we followed using our Wet Cleaning process. When [redacted] picked up the comforter she took it home and then returned It back to us, when she returned she spoke directly with the plant manager and the plant manager agreed to redo the comforter using a process to relax the fibers. When she returned to pick it up after it was redone, she refused to even take it home to see if it was the proper fit. The plant manager asked at this point for information on where she purchased the bedspread as most manufacturers will take back textiles that do not hold up during the process that they have recommended on the care label. The plant manager was going to call the manufacturer herself and speak with the buyer to explain the situation and arrange for the return and reimbursement or exchange of the bedspread, in addition the plant manager offered to gather all this information and share it with [redacted] if she herself wanted to also speak with the manufacturer. Instead she refused to provide any information in regards to where she purchased the bedspread. In addition we requested that she leave the comforter, so it could be sent out to an independent lab for analysis to see if shrinkage had occurred and she refused. She demanded a full refund plus cost of cleaning in the amount of $99 for the comforter and $19 for the cleaning.We on a weekly basis process 10 - 30 comforters without a single complaint of shrinkage, we use commercial grade dryers that measure the level of moisture in the textiles we process and prevents them from reaching a level where shrinkage would begin. We also use commercial washers that perform a Wetclean process that gently cleans textiles.We pride ourselves on customer service and resolving any customer issue that arises. Unfortunately [redacted] would not let us resolve this issue in an appropriate manner. We would still be happy to reach out to the manufacturer on her behalf to get her reimbursed for the bedspread that did not hold up to the manufacturer's care label. We cannot warranty a product that we did not make, we can only follow their care instructions and if it does not hold up we will work with the manufacturer to remedy the situation. We have yet to have a manufacturer not work with us in these situations.Sincerely,Murrysvllle Cleaners

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The following is my rebuttal for Murrysville Cleaners' response to my original complaint...
1.  To say I did not specify to the clerk whether to dry clean or launder my bedspread is a "He-said-She-said" situation.  I could have washed the bedspread at home for free.  I brought it to be dry-cleaned so that the fabric finish would stay in tack.  When I bring other items for them to service, I expect they will be dry cleaned at a dry cleaners.
2.  I never expected the shrinkage would be an issue.  The plant manager must have made the decision to look at the label and chose to wet wash the bedspread wh/ was NEVER my intent.  The original dimensions of the bedspread were 90x96.  When I brought back the plant manager measured it to be 82x90.  After they did their relaxing process the dimensions were 81x88.   The shiny finish which I was trying to preserve was completely gone after washing.
3.  I didn't want to take it home initially because I oped to talk to an owner because the plant manager kept asking me to give her the manufacturer's name and said if I call them they will resolve the issue with me.  I didn't cause the problem, Murrysville Cleaners caused the problem by not following my instructions, but they obviously did not want to be a part of the solution in anyway.
4.  The mention of an independent lab was NEVER mentioned.
5.  The label did not have a manufactures name on it and I never looked for one since I owned the bedspread. It wasn't an issue.  The bedspread was doing its job! I have no idea who manufactured the bedspread.
6.  Murrysville Cleaners knew I was unhappy with the results.  I tried to resolve the issue for a month, yet they did not even reimburse me the cost of the cleaning.  I still had to pay for their mistake that damaged my item.  Since then I have unsuccessfully tried to replace the bedspread. It will cost me hundreds of dollars to do so, let alone the time and frustration this has caused me.
My opinion of Murrysville Cleaners remains the same.  They acted in a very unprofessional manner and did not resolve the matter in a satisfactory manner. 
[redacted]
Regards,
[redacted]

Dear Sir or MadameI am sorry that you were involved with this matter and it has been resolved by paying the customer the full amount of their claim, which was our plan all along .I realize that people like things done yesterday and I am looking at our procedures to see if we can improve themWe never...

said we would not settle this or tried to avoid paying itWe do require a claim form with to be filled out which took us some time to get processedIn response to Complaint: [redacted] the customer has been reimbursed for his shirt in the amount of $39.00.Sincerely, Amy B[redacted]

Review: I am writing this letter to discuss the unfair business practices of Murrysville Cleaners. I recently brought a bedspread to them to be dry cleaned. They chose instead to wash it, which I could have done myself. It shrunk and is now unusable.

I chose to go to Murrysville Cleaners because I always saw how they supported our community, which made me want to support them. My assumption now can only be that they support their community of customers only when it can benefit them publically, but do not extend the same spirit to their individual customers.

I was told to go back to my manufacturer to seek reimbursement for the damage they chose to do to my item. The manufacturer has nothing to do with their choice not to follow my instructions. I brought my item to a dry cleaner to be dry cleaned. Period. THEY decided to wash it. It is now ruined and they will not accept any responsibility for their actions even after weeks of communication with their managers since [redacted], the owner, was never ‘available’ to speak to me personally.

My advice to you is to take your items to their business at your own risk. If anything goes wrong it will not be their responsibility to amend it.

Buyer beware!Desired Settlement: I would like reimbursed for the cost of the bedding that needed to be replaced and for what I paid them to clean it when they ruined it which would be ~$175.

Business

Response:

Murrysville Cleaners[redacted]

[redacted] April 22, 2015Revdex.com Attn: [redacted]

[redacted]Dear This is in response to a complaint you received ID # [redacted] on 4/1/2015,[redacted] brought her comforter in to our establishment to be cleaned on 3/1/15. She did not specify to our counter clerk whether to dry clean or launder the bedspread. It is our practice to follow the manufacturer's label unless otherwise requested. The instructions on the bedspread were to machine wash cold and tumble dry low which we followed using our Wet Cleaning process. When [redacted] picked up the comforter she took it home and then returned It back to us, when she returned she spoke directly with the plant manager and the plant manager agreed to redo the comforter using a process to relax the fibers. When she returned to pick it up after it was redone, she refused to even take it home to see if it was the proper fit. The plant manager asked at this point for information on where she purchased the bedspread as most manufacturers will take back textiles that do not hold up during the process that they have recommended on the care label. The plant manager was going to call the manufacturer herself and speak with the buyer to explain the situation and arrange for the return and reimbursement or exchange of the bedspread, in addition the plant manager offered to gather all this information and share it with [redacted] if she herself wanted to also speak with the manufacturer. Instead she refused to provide any information in regards to where she purchased the bedspread. In addition we requested that she leave the comforter, so it could be sent out to an independent lab for analysis to see if shrinkage had occurred and she refused. She demanded a full refund plus cost of cleaning in the amount of $99 for the comforter and $19 for the cleaning.We on a weekly basis process 10 - 30 comforters without a single complaint of shrinkage, we use commercial grade dryers that measure the level of moisture in the textiles we process and prevents them from reaching a level where shrinkage would begin. We also use commercial washers that perform a Wetclean process that gently cleans textiles.We pride ourselves on customer service and resolving any customer issue that arises. Unfortunately [redacted] would not let us resolve this issue in an appropriate manner. We would still be happy to reach out to the manufacturer on her behalf to get her reimbursed for the bedspread that did not hold up to the manufacturer's care label. We cannot warranty a product that we did not make, we can only follow their care instructions and if it does not hold up we will work with the manufacturer to remedy the situation. We have yet to have a manufacturer not work with us in these situations.Sincerely,Murrysvllle Cleaners

Review: Dropped off one new shirt and one shirt worn twice to be washed and starched. arrived few days later to find new shirt had stains on cuff and other shirt was still dirty. Made 5 different trips to have resolved and it was not. In fact the shirts were bagged and ready for delivery in a dark almost like brown shadow over shirts. I took one that I felt I could rewash, the new one in which store manager Amy agreed was ruined. Amy gave me a form to fill out to have them pay for ruined shirt. I provided a receipt as instructed and was told they would mail me a check August 9th. It has not been received. I called August 22 and was told by worker," Amy will mail it tomorrow". Today August 27 there has been no sighting of check. They have made me the victim with their inability to perform a task that I paid for. And now they have an attitude why ,I don't know?Desired Settlement: Pay me per invoice for ruined garment, that's all I want.

Business

Response:

Dear Sir or MadameI am sorry that you were involved with this matter and it has been resolved by paying the customer the full amount of their claim, which was our plan all along .I realize that people like things done yesterday and I am looking at our procedures to see if we can improve themWe never said we would not settle this or tried to avoid paying itWe do require a claim form with to be filled out which took us some time to get processedIn response to Review: [redacted] the customer has been reimbursed for his shirt in the amount of $39.00.Sincerely, Amy B[redacted]

Review: Murrysville Cleaners "burned" a $75.00 uniform shirt while pressing it. They admitted it was "burned" while pressing it. However, they are now trying to use stall tactics and biased "dry cleaning analysis" to obviously shift the blame to me.

My position is simple, the situation is simple, the solution is simple. Murrysville Cleaners damaged my shirt to the point that it is now unusable. They must now pay for the shirt to be replaced. The store that the shirt was purchased from is one block away from the cleaners, they can attest to the replacement cost.

Business

Response:

In response to Review: [redacted] the customer has been reimbursed for his shirt in the amount of $75.00. Also is an attachment from International Textile Analysis Laboratory in regards to the damaged shirt.Sincerely,Amy B[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.