Muscular Dystrophy Association

The business has responded to your complaintPlease see below:
This letter is in response to a complaint we received regarding *** *** ***. Our Company was very clear with these customers, as we always are, that we had several other painting jobs to finish prior to
starting their homeTheir home would not be started until the projects booked prior were completed, one of these being a job at a large *** *** in *** ** consisting of painting decks and exterior units
We had given *** *** an excellent price and it was agreed prior that they would be willing to wait the extra time in order to go with our companyUnfortunately there was a tremendous amount of unforeseen rotted wood, which was behind almost all of the chimneys on the roof and other areas that needed to be replaced on the job in Brewster and extra coats of paint were required due to thisIn addition to these unforeseen complications
It is difficult to find good help and we do not want to just hire just anyone unless we can be sure that they will meet our high expectations, and are capable of living up to our stellar reputation for quality service. We called and explained this to *** ***, and also that this Spring had many rain days and we still had a substantial amount of work left to finish on these jobs and that we were still delayed
During this entire process, we continued to inform the client that we would gladly refund there deposit if they needed to have the work done sooner by another contractor that they had received estimates from. We also informed them that we would take an additional $off of the price as a courtesy for waiting. The day before we finished the job at the complex, we called up the client to inform them that we were ready to start there painting project the following day and assured them it would be completed to their satisfaction. *** *** put her husband on phone and he explained that he did not want us to complete the painting job and is no longer in need of our services.
Immediately a check was issued for the full refund and personally couriered over to their home and hand delivered to *** ***We pride ourselves in great customer service and we are upset we have not lived up to the ***s expectationsWe have been in business for close to years and to the best of our knowledge have not had any other complaints filedIn conclusion this job was booked months prior to the ***s accepting the estimate and was completed can provide proof of this if needed