The missing item has unfortunately been on backorder from our supplier for quite a bit longer than we originally expected Our call records indicate that we responded to a voice message that was left by the customer some time ago, but if that is not correct we do apologize for the oversight
We aren't sure why the customer has had issues with sending us e-mails, but we will have our ISP look into our e-mail server to make sure there aren't any issues preventing e-mails from being sent or received
I just spoke with our supplier and the backordered item just came back in stock towards the end of last week Since the customer indicated they are still interested in receiving the item I instructed our supplier to go ahead and ship the item directly to the customer for faster delivery We should have tracking information within the next 1-days, at which point we will pass the tracking information along to the customer
If any other information is needed please let us know and we will be happy to assist in any way possible
Please accept our apologies for the delayed response to the initial notification we received regarding this complaint. Although we neglected to respond to you regarding the complaint we did get in touch with
Mr*** and I believe everything has been resolved to our mutual satisfaction. His order has been delivered and we have been communicating with him regularly.Please let us know if you need any additional information from us
-- Thanks,Adam ***Music44.comNTacoma AveIndianapolis, IN 46220Phone: 317-225-Fax: 317-222-
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedRegards,
*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.This appears to be a procrastination email to buy time to continue to sit back and now help the customers out. Were now over two months past Christmas, and the best this place can do is email the company? I would be on the phone with the company demanding answers, but thats just me.Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
We understand your concerns, and we want to assure you that we take all issues and complaints seriously. We have been in regular contact with the publisher by phone, and earlier this morning we were finally informed that the backordered item is no longer carried by the publisher. Since we won't be able to obtain any additional copies of that item we have issued a full refund of the purchase price back to the card used for the initial transaction. The refund should post to your account within 1-2 business days, depending on your card company.We are sorry for the extended delay in resolving this issue and that we ultimately were unable to fill that portion of your order. Please let us know if there is anything else we can do for you.
The product in question is not an actual physical copy of the Mixcraft Studio software, but rather a license to use a copy of the software in a school classroom. This particular item is a multi-seat license which is meant to be for 5 to 24 licenses at a discounted price. There should...
have been a minimum quantity of 5 set on our website, but due to a technical error that didn't happen and an order was allowed to be placed for only a single copy.
Since we cannot sell fewer than 5 copies of that license, and we can only sell to a verified educational facility, we will proceed with issuing a full refund of all charges. We do have the retail software available on our website, product code [redacted], and it is currently in stock and available for shipping.
We are sorry for any confusion that may have been caused by the product descriptions on our website.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have two links that pull up the item in question that music44.com says are not there. They are as follows:
http://www.music44.com/[redacted]
http://www.music44.com/+/[redacted]
Their product code for selling my product is [redacted]
In addition, they are in error when they say that [redacted] Press is the Publisher of [redacted] Compact Disc Accompaniment Edition. I am the Publisher: [redacted], Inc., as born out by [redacted].com (retail distributor for [redacted] Press) website:
http://www.cokesbury.com/[redacted] Press is the Publisher of [redacted] and every product associated with it except two: [redacted] Compact Disc Accompaniment Edition AND [redacted] Edition. Those two electronic editions are mine and I am the publisher and owner.
Regards,
[redacted]
We have reviewed the claims made in the complaint and they appear to be completely without merit. A search for the full title in question, "[redacted] CD Accompaniment Edition", pulls up zero results on our website. A subsequent search for just [redacted]" brought up 3...
partial results, none of which were the title referred to in the complaint.
The complaint mentioned we were advertising the product in question, so we looked into that matter as well. The vast majority of our advertising is done through Google Base, and a search of our most recently uploaded information contains zero products with that title. A simple Google search for the product title also returns zero results for our website.
All of our products are obtained directly from the official publishers, we are authorized retailers, and as such we have absolute confidence that we are authorized to advertise and sell every product that we have listed. However if the issuer of the complaint can provide us with a direct link the product advertisement, or the product page on our website, we would be happy to look into the matter.
We apologize for not being able to locate that particular item during our first search. It seems the product title was missing the word "the" and that was enough for it to not show up on our website's search tool.
That particular item, along with all information about it, is provided to us by [redacted], which has a distribution agreement with [redacted] Press. Their website still lists that item as being published by [redacted] press and it shows as in-stock and available for shipping.
We have contacted our representative at [redacted] to inquire about the status of the item in question. I spoke with their manager of licensing and copyright, and was told that per their most recent information there hadn't been any changes or alterations with their agreement with [redacted] Press, so as far as they are aware they are still authorized to distribute that item. He is currently getting in touch with [redacted] Press to see if we can clarify this matter, and we are waiting to hear back.
Per our agreement with the publisher we cannot remove any items from our site unless they have been officially discontinued and/or are no longer carried by them. We have since paused the item on our site so no sales can be taken for it, but until we receive verification from the publisher we cannot remove it from our site.
Please accept our sincere apologies for the extended delay on that backordered item. At the time the order was placed we were told by the publisher that the expected delay was only a few weeks, but unfortunately we have yet to receive any additional copies from them.We have reached out...
to our contact with the publisher and they are currently looking into the status of the backordered item and will follow up with us as soon as they have more information. Once we hear back from the publisher we will contact the customer directly and pass along whatever we find out.If the wait ends up being too long we will gladly cancel the backorder for a full refund.
Our records indicate that we have sent a number of e-mail responses, so we are not sure why they were not received. Unfortunately it took the publisher longer than we expected to provide us with an additional copy of the purchased CD. Our last communication from the customer requested...
that the order be cancelled, and we complied with the request and issued a full refund back to the card used for the initial purchase.
Our records indicate that we responded to the customer's first voice message on the 19th via e-mail, and we responded to the second voice message on the 25th by phone and left a voice message explaining the situation.
The second disc that was missing from her order has...
actually been discontinued by publisher and is no longer available. That item has since been removed from our website, and a refund for the missing item has already been issued back to the card. The refund was issued on the 25th, so it should have been credited to the customer's account by now, but I will attach a receipt of the refund transaction in case you would like documentation.
Please let us know if we can provide any further information.
The missing item has unfortunately been on backorder from our supplier for quite a bit longer than we originally expected Our call records indicate that we responded to a voice message that was left by the customer some time ago, but if that is not correct we do apologize for the oversight
We aren't sure why the customer has had issues with sending us e-mails, but we will have our ISP look into our e-mail server to make sure there aren't any issues preventing e-mails from being sent or received
I just spoke with our supplier and the backordered item just came back in stock towards the end of last week Since the customer indicated they are still interested in receiving the item I instructed our supplier to go ahead and ship the item directly to the customer for faster delivery We should have tracking information within the next 1-days, at which point we will pass the tracking information along to the customer
If any other information is needed please let us know and we will be happy to assist in any way possible
Please accept our apologies for the delayed response to the initial notification we received regarding this complaint. Although we neglected to respond to you regarding the complaint we did get in touch with
Mr*** and I believe everything has been resolved to our mutual satisfaction. His order has been delivered and we have been communicating with him regularly.Please let us know if you need any additional information from us
-- Thanks,Adam ***Music44.comNTacoma AveIndianapolis, IN 46220Phone: 317-225-Fax: 317-222-
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedRegards,
*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.This appears to be a procrastination email to buy time to continue to sit back and now help the customers out. Were now over two months past Christmas, and the best this place can do is email the company? I would be on the phone with the company demanding answers, but thats just me.Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
We understand your concerns, and we want to assure you that we take all issues and complaints seriously. We have been in regular contact with the publisher by phone, and earlier this morning we were finally informed that the backordered item is no longer carried by the publisher. Since we won't be able to obtain any additional copies of that item we have issued a full refund of the purchase price back to the card used for the initial transaction. The refund should post to your account within 1-2 business days, depending on your card company.We are sorry for the extended delay in resolving this issue and that we ultimately were unable to fill that portion of your order. Please let us know if there is anything else we can do for you.
Zero service, complete lack of communication. Buy elsewhere.
The product in question is not an actual physical copy of the Mixcraft Studio software, but rather a license to use a copy of the software in a school classroom. This particular item is a multi-seat license which is meant to be for 5 to 24 licenses at a discounted price. There should...
have been a minimum quantity of 5 set on our website, but due to a technical error that didn't happen and an order was allowed to be placed for only a single copy.
Since we cannot sell fewer than 5 copies of that license, and we can only sell to a verified educational facility, we will proceed with issuing a full refund of all charges. We do have the retail software available on our website, product code [redacted], and it is currently in stock and available for shipping.
We are sorry for any confusion that may have been caused by the product descriptions on our website.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have two links that pull up the item in question that music44.com says are not there. They are as follows:
http://www.music44.com/[redacted]
http://www.music44.com/+/[redacted]
Their product code for selling my product is [redacted]
In addition, they are in error when they say that [redacted] Press is the Publisher of [redacted] Compact Disc Accompaniment Edition. I am the Publisher: [redacted], Inc., as born out by [redacted].com (retail distributor for [redacted] Press) website:
http://www.cokesbury.com/[redacted] Press is the Publisher of [redacted] and every product associated with it except two: [redacted] Compact Disc Accompaniment Edition AND [redacted] Edition. Those two electronic editions are mine and I am the publisher and owner.
Regards,
[redacted]
We have reviewed the claims made in the complaint and they appear to be completely without merit. A search for the full title in question, "[redacted] CD Accompaniment Edition", pulls up zero results on our website. A subsequent search for just [redacted]" brought up 3...
partial results, none of which were the title referred to in the complaint.
The complaint mentioned we were advertising the product in question, so we looked into that matter as well. The vast majority of our advertising is done through Google Base, and a search of our most recently uploaded information contains zero products with that title. A simple Google search for the product title also returns zero results for our website.
All of our products are obtained directly from the official publishers, we are authorized retailers, and as such we have absolute confidence that we are authorized to advertise and sell every product that we have listed. However if the issuer of the complaint can provide us with a direct link the product advertisement, or the product page on our website, we would be happy to look into the matter.
We apologize for not being able to locate that particular item during our first search. It seems the product title was missing the word "the" and that was enough for it to not show up on our website's search tool.
That particular item, along with all information about it, is provided to us by [redacted], which has a distribution agreement with [redacted] Press. Their website still lists that item as being published by [redacted] press and it shows as in-stock and available for shipping.
We have contacted our representative at [redacted] to inquire about the status of the item in question. I spoke with their manager of licensing and copyright, and was told that per their most recent information there hadn't been any changes or alterations with their agreement with [redacted] Press, so as far as they are aware they are still authorized to distribute that item. He is currently getting in touch with [redacted] Press to see if we can clarify this matter, and we are waiting to hear back.
Per our agreement with the publisher we cannot remove any items from our site unless they have been officially discontinued and/or are no longer carried by them. We have since paused the item on our site so no sales can be taken for it, but until we receive verification from the publisher we cannot remove it from our site.
Please accept our sincere apologies for the extended delay on that backordered item. At the time the order was placed we were told by the publisher that the expected delay was only a few weeks, but unfortunately we have yet to receive any additional copies from them.We have reached out...
to our contact with the publisher and they are currently looking into the status of the backordered item and will follow up with us as soon as they have more information. Once we hear back from the publisher we will contact the customer directly and pass along whatever we find out.If the wait ends up being too long we will gladly cancel the backorder for a full refund.
Our records indicate that we have sent a number of e-mail responses, so we are not sure why they were not received. Unfortunately it took the publisher longer than we expected to provide us with an additional copy of the purchased CD. Our last communication from the customer requested...
that the order be cancelled, and we complied with the request and issued a full refund back to the card used for the initial purchase.
Our records indicate that we responded to the customer's first voice message on the 19th via e-mail, and we responded to the second voice message on the 25th by phone and left a voice message explaining the situation.
The second disc that was missing from her order has...
actually been discontinued by publisher and is no longer available. That item has since been removed from our website, and a refund for the missing item has already been issued back to the card. The refund was issued on the 25th, so it should have been credited to the customer's account by now, but I will attach a receipt of the refund transaction in case you would like documentation.
Please let us know if we can provide any further information.