Music Go Round, Woodbury

Dear Revdex.com and [redacted] , we have received your complaint and take it very seriously? We are musicians ourselves and want the gear we sell to do a great job for our customers.We have reviewed all interactions, and everything stated by our staff? Everything that we stated was accurate and within our stated policy on the third-party site Reverb.com? Nonetheless, it seemed a little cold and we could have done a better job of using our expertise to solve the problem stated with our customer? As one piece in a sound-system chain, the equalizer that we sold that had tested normally in our store could have different interactions depending on how it was installed and adjusted? If there is truly a new flaw in the gear, we would, of course take it back? To access whether there is a new problem in the item or just a mismatch with the gear it is hooked to or the settings, we will need to ask the buyer some basic questions? We have reached out through Reverb.com and have not had a reply? To move forward towards resolution, we would ask that you respond to our quarry through Reverb.com? That way we can tech the problem.As was stated previously, the item arrived August 24, and the request for return was received August 27th? By a strict reading of our policy, there would be no return offered, however, we want all customers to be really happy, and are happy to stretch that time out per the terms of the Reverb sale? If we can determine that there is definitely a new flaw in the item, we will be happy to take it back and if that flaw is apparent when it arrives back safely, we will even vary from our return policy to get your shipping charge back to you, assuming that the damage wasn't caused by incorrect hookup? I would encourage you to contact us to work through the problem? If you have already solved the problem yourself, please let us and the Revdex.com know that the issue is solved.Sincerely, Erik [redacted] , GM [redacted] ###-###-####The terms agreed to are as follows:Return PolicyReturn WindowThis product can be returned within days of receipt.? General TermsItems must be returned in original, as-shipped condition with all original packaging and no signs of useBuyer assumes responsibility for all return shipping costs unless the item was not received as described.RefundsBuyer receives a full refund in their original payment method less any shipping charges and a 5% restocking fee.? ?

Dear Revdex.com and *** ***, we have received your complaint and take it very seriously We are musicians ourselves and want the gear we sell to do a great job for our customers.We have reviewed all interactions, and everything stated by our staff Everything that we stated was accurate
and within our stated policy on the third-party site Reverb.com Nonetheless, it seemed a little cold and we could have done a better job of using our expertise to solve the problem stated with our customer As one piece in a sound-system chain, the equalizer that we sold that had tested normally in our store could have different interactions depending on how it was installed and adjusted If there is truly a new flaw in the gear, we would, of course take it back To access whether there is a new problem in the item or just a mismatch with the gear it is hooked to or the settings, we will need to ask the buyer some basic questions We have reached out through Reverb.com and have not had a reply To move forward towards resolution, we would ask that you respond to our quarry through Reverb.com That way we can tech the problem.As was stated previously, the item arrived August 24, and the request for return was received August 27th By a strict reading of our policy, there would be no return offered, however, we want all customers to be really happy, and are happy to stretch that time out per the terms of the Reverb sale If we can determine that there is definitely a new flaw in the item, we will be happy to take it back and if that flaw is apparent when it arrives back safely, we will even vary from our return policy to get your shipping charge back to you, assuming that the damage wasn't caused by incorrect hookup I would encourage you to contact us to work through the problem If you have already solved the problem yourself, please let us and the Revdex.com know that the issue is solved.Sincerely, Erik ***, GM*** ###-###-####The terms agreed to are as follows:Return PolicyReturn WindowThis product can be returned within days of receipt. General TermsItems must be returned in original, as-shipped condition with all original packaging and no signs of useBuyer assumes responsibility for all return shipping costs unless the item was not received as described.RefundsBuyer receives a full refund in their original payment method less any shipping charges and a 5% restocking fee

Dear Revdex.com and *** ***, we have received your complaint and take it very seriously? We are musicians ourselves and want the gear we sell to do a great job for our customers.We have reviewed all interactions, and everything stated by our staff? Everything that we stated was accurate
and within our stated policy on the third-party site Reverb.com? Nonetheless, it seemed a little cold and we could have done a better job of using our expertise to solve the problem stated with our customer? As one piece in a sound-system chain, the equalizer that we sold that had tested normally in our store could have different interactions depending on how it was installed and adjusted? If there is truly a new flaw in the gear, we would, of course take it back? To access whether there is a new problem in the item or just a mismatch with the gear it is hooked to or the settings, we will need to ask the buyer some basic questions? We have reached out through Reverb.com and have not had a reply? To move forward towards resolution, we would ask that you respond to our quarry through Reverb.com? That way we can tech the problem.As was stated previously, the item arrived August 24, and the request for return was received August 27th? By a strict reading of our policy, there would be no return offered, however, we want all customers to be really happy, and are happy to stretch that time out per the terms of the Reverb sale? If we can determine that there is definitely a new flaw in the item, we will be happy to take it back and if that flaw is apparent when it arrives back safely, we will even vary from our return policy to get your shipping charge back to you, assuming that the damage wasn't caused by incorrect hookup? I would encourage you to contact us to work through the problem? If you have already solved the problem yourself, please let us and the Revdex.com know that the issue is solved.Sincerely, Erik ***, GM*** ###-###-####The terms agreed to are as follows:Return PolicyReturn WindowThis product can be returned within days of receipt.? General TermsItems must be returned in original, as-shipped condition with all original packaging and no signs of useBuyer assumes responsibility for all return shipping costs unless the item was not received as described.RefundsBuyer receives a full refund in their original payment method less any shipping charges and a 5% restocking fee.? ?