Music Teachers Helper

Hello ***,First of all, I'm sorry for your frustration:-)In looking at past correspondence the first email we had from you on July and was: My name is [redacted] ***, I think this website is really great and I hope to use it in the futureWhen I discovered it, I was very excitedI have piano students currently and managing everything is difficult, so I signed up right awayHowever, my finances are pretty tight right nowAs soon as I can become more financially solvent, I will most definitely use this softwareI know I've already paid for a year; is there a refund available?We replied on the same day with: Hi ***,Thank you so much for your interest in MTHI am happy that it is helping you in so many ways.We are a prepaid service so we do not give refunds unless they are duplicates or if you had canceled before the payment came outHere is our Terms of Service:The Service is billed in advance on a monthly or yearly basisThere will be no refunds or credits for partial months of service, upgrade/downgrade refunds, or refunds for months unused with an open accountIn order to treat everyone equally, no exceptions will be madeThe only acceptable refunds will be duplicated payments.Please do contact us if you need further assistanceWe are always ready to help.Have a lovely Tuesday!You then had several email tickets about certain issues of the program and did not mention again about a refund until the day you canceledAs our policy states we are a prepaid service and as such do not give refunds for anything but duplicate payments or charges made after one cancelsThis includes monthly and yearly paymentsWhat normally happens is that the customer leaves the account open for whatever time period you have left and then cancel

Hello [redacted],First of all, I'm sorry for your frustration. :-)In looking at past correspondence the first email we had from you on July 18 and was: My name is [redacted], I think this website is really great and I hope to use it in the future. When I discovered it, I was very excited. I have 37 piano...

students currently and managing everything is difficult, so I signed up right away. However, my finances are pretty tight right now. As soon as I can become more financially solvent, I will most definitely use this software. I know I've already paid for a year; is there a refund available?We replied on the same day with: Hi [redacted],Thank you so much for your interest in MTH. I am happy that it is helping you in so many ways.We are a prepaid service so we do not give refunds unless they are duplicates or if you had canceled before the payment came out. Here is our Terms of Service:The Service is billed in advance on a monthly or yearly basis. There will be no refunds or credits for partial months of service, upgrade/downgrade refunds, or refunds for months unused with an open account. In order to treat everyone equally, no exceptions will be made. The only acceptable refunds will be duplicated payments.Please do contact us if you need further assistance. We are always ready to help.Have a lovely Tuesday!You then had several email tickets about certain issues of the program and did not mention again about a refund until the day you canceled. As our policy states we are a prepaid service and as such do not give refunds for anything but duplicate payments or charges made after one cancels. This includes monthly and yearly payments. What normally happens is that the customer leaves the account open for whatever time period you have left and then cancel.