Music to Your Ears Reviews (1)
Music to Your Ears Rating
Description: PHOTOGRAPHERS - WEDDING
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www.mtyedjs.com
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Review: Wedding Package of DJ/Photographer/Ideograph $2595.00 DJ was 3 hours late no MC no proper attire didn't have half of what was in package. Photographer took horrible pictures that are posted on [redacted]. Too many issues to list. Owner [redacted] will not return phone calls. The wedding was my Son [redacted] & [redacted]
I helped them pay for this service and it is/was terrible.Desired Settlement: Refund
Business
Response:
To whom it may concern,
On behalf of Music To Your Ears Inc., & the complaint at hand we would like to inform the Revdex.com this complaint has been handled by Music To Your Ears Inc., & the client. This complaint was not written by the client but the clients relative who we also spoke to as well.
The customer hired Music To Your Ears Inc., to provide the following services for there wedding, " DJ Video & Photography. " All of the services attended the wedding on time but the DJ Entertainment service.
The clients hired a Long Island based company to provide our services for there wedding which has never been an issue, our DJ services left 3.5 hours prior to the wedding to avoid traffic or any complications. The DJ van took 5 hours to arrive at the wedding reception due to New York City being closed down from a election the night prior.
Our company Music To Your Ears Inc., provided the bride & groom with 1 extra hr FREE, Intelligent Lighting, Plasma TVs and an extra staff member. This was a $3,200.00 value we provided absolutely FREE for the confusion that we had no control over.
After the wedding, the bride and groom were very happy they only ended up loosing 1 hr of entrainment, which the Music To Your Ears Inc., office informed the staff on site even though traffic is an act of god which is covered in our contractual terms and conditions we will provide the 1 hour missed as a refund.
The Monday after the wedding the groom contacted the office, we informed the groom of the refund, with a response from the groom, " I want $1000.00 as a refund."
The DJ package was already discounted by $1000.00! The package was only $795.00!
Music To Your Ears Inc., Had to decline the refund due to the situation.
THE DJ SETUP PROVIDED IS ATTACHED