[A default letter is provided here which indicates that the business has not responded to you directly If you wish, you may update it before sending it.] Revdex.com: At this time, I have not been contacted by Weniger Electronics regarding complaint ID [redacted] Regards, [redacted]
I noted that this complaint was filed on 10/26/2015, but I did not receive notice until February 22,The postmark on the letter from the Revdex.com is February 19,Be aware that the customer has never contacted me since the second deliveryThe one statement made that bothers me the most is the customer's claim that they did not know about the restocking fee until AFTER the second deliveryThat is not correct That was made very clear before agreed to order a second refrigerator for this customerThe following is the chain of events as remember plus the recollection of the person who made the delivery with me:This customer contacted our store and requested a price on a specific model refrigerator.We responded with our price on that specific modele After Comparing prices, the customer determined that we had the best price and asked us to order that specific model.As per store policy, we did not request a down payment, or a prepaymentWe request payment on delivery Upon delivery, we unpacked the unit in their (husband and wife) presence After a few minutes they noted that the color was bisque, when they had wanted white asked if this model number matched what they had ordered They said yes it was, but they wanted it in white I explained that the model number they gave me was for one in bisquethen asked where they got the model number for what they ordered.They stated they got it off a websiteI explained that the model number also specified the color.They stated that they didn't realize thatAt this point stated that could not return the refrigerator, and, because of the model and Color, it would be difficult to sell without a substantial discount.Because the customer was becoming so agitated, I reluctantly offered to take it back and put their old refrigerator back in place and walk away with no chargeAt that point the customer stated they would keep it and then wrote the check for payment The next day, they called the store and requested that I order a replacement I said I would only agree if they agreed to a restocking fee to cover the cost of the double delivery and to subsidize the selling of the now "used' refrigeratorNote: THIS WAS CLEARLY EXPLAINED BEFORE AGREEDO ORDER THE SECOND UNIT A week later delivered the new refrigerator.Later was able to sell their "used" refrigerator to a customer (explained the history of the fridge before selling it) below my cost but subsidized by the restocking fee which allowed me to at least break even.Due to the following facts: sold the customer exactly what they had ordered, had offered to take the first refrigerator back with no charge, they had paid for it willingly AFTER delivery, had to make a second delivery, and then take back a refrigerator that had been used for a weeki feel that the restocking fee of $was fairMost other businesses would have charged the same or moreI am sorry the customer is upsetWe want and expect all of our customers to have a great experienceIf we had ordered or delivered a piece other than what the customer requested, we would obviously have corrected the problem without question.Sincerely yours,Michael A [redacted] owner
[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Weniger Electronics regarding...
I noted that this complaint was filed on 10/26/2015, but I did not receive notice until February 22,2016. The postmark on the letter from the Revdex.com is February 19,2016. Be aware that the customer has never contacted me since the second delivery. The one statement made that bothers me the most is the customer's claim that they did not know about the restocking fee until AFTER the second delivery. That is not correct That was made very clear before agreed to order a second refrigerator for this customer. The following is the chain of events as remember plus the recollection of the person who made the delivery with me:This customer contacted our store and requested a price on a specific model refrigerator.We responded with our price on that specific model. e After Comparing prices, the customer determined that we had the best price and asked us to order that specific model.As per store policy, we did not request a down payment, or a prepayment. We request payment on delivery.
Upon delivery, we unpacked the unit in their (husband and wife) presence.
After a few minutes they noted that the color was bisque, when they had wanted white.
asked if this model number matched what they had ordered.
They said yes it was, but they wanted it in white.
I explained that the model number they gave me was for one in bisque. then asked where they got the model number for what they ordered.They stated they got it off a website. I explained that the model number also specified the color.They stated that they didn't realize that. At this point stated that could not return the refrigerator, and, because of the model and Color, it would be difficult to sell without a substantial discount.Because the customer was becoming so agitated, I reluctantly offered to take it back and put their old refrigerator back in place and walk away with no charge. At that point the customer stated they would keep it and then wrote the check for payment.
The next day, they called the store and requested that I order a replacement.
I said I would only agree if they agreed to a restocking fee to cover the cost of the double delivery and to subsidize the selling of the now "used' refrigerator. Note: THIS WAS CLEARLY EXPLAINED BEFORE AGREEDO ORDER THE SECOND UNIT.
A week later delivered the new refrigerator.Later was able to sell their "used" refrigerator to a customer (1 explained the history of the fridge before selling it) below my cost but subsidized by the restocking fee which allowed me to at least break even.Due to the following facts: sold the customer exactly what they had ordered, had offered to take the first refrigerator back with no charge, they had paid for it willingly AFTER delivery, had to make a second delivery, and then take back a refrigerator that had been used for a week. I feel that the restocking fee of $120 was fair. Most other businesses would have charged the same or more. I am sorry the customer is upset. We want and expect all of our customers to have a great experience. If we had ordered or delivered a piece other than what the customer requested, we would obviously have corrected the problem without question.Sincerely yours,Michael A[redacted] owner
[A default letter is provided here which indicates that the business has not responded to you directly If you wish, you may update it before sending it.] Revdex.com: At this time, I have not been contacted by Weniger Electronics regarding complaint ID [redacted] Regards, [redacted]
I noted that this complaint was filed on 10/26/2015, but I did not receive notice until February 22,The postmark on the letter from the Revdex.com is February 19,Be aware that the customer has never contacted me since the second deliveryThe one statement made that bothers me the most is the customer's claim that they did not know about the restocking fee until AFTER the second deliveryThat is not correct That was made very clear before agreed to order a second refrigerator for this customerThe following is the chain of events as remember plus the recollection of the person who made the delivery with me:This customer contacted our store and requested a price on a specific model refrigerator.We responded with our price on that specific modele After Comparing prices, the customer determined that we had the best price and asked us to order that specific model.As per store policy, we did not request a down payment, or a prepaymentWe request payment on delivery Upon delivery, we unpacked the unit in their (husband and wife) presence After a few minutes they noted that the color was bisque, when they had wanted white asked if this model number matched what they had ordered They said yes it was, but they wanted it in white I explained that the model number they gave me was for one in bisquethen asked where they got the model number for what they ordered.They stated they got it off a websiteI explained that the model number also specified the color.They stated that they didn't realize thatAt this point stated that could not return the refrigerator, and, because of the model and Color, it would be difficult to sell without a substantial discount.Because the customer was becoming so agitated, I reluctantly offered to take it back and put their old refrigerator back in place and walk away with no chargeAt that point the customer stated they would keep it and then wrote the check for payment The next day, they called the store and requested that I order a replacement I said I would only agree if they agreed to a restocking fee to cover the cost of the double delivery and to subsidize the selling of the now "used' refrigeratorNote: THIS WAS CLEARLY EXPLAINED BEFORE AGREEDO ORDER THE SECOND UNIT A week later delivered the new refrigerator.Later was able to sell their "used" refrigerator to a customer (explained the history of the fridge before selling it) below my cost but subsidized by the restocking fee which allowed me to at least break even.Due to the following facts: sold the customer exactly what they had ordered, had offered to take the first refrigerator back with no charge, they had paid for it willingly AFTER delivery, had to make a second delivery, and then take back a refrigerator that had been used for a weeki feel that the restocking fee of $was fairMost other businesses would have charged the same or moreI am sorry the customer is upsetWe want and expect all of our customers to have a great experienceIf we had ordered or delivered a piece other than what the customer requested, we would obviously have corrected the problem without question.Sincerely yours,Michael A [redacted] owner
[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Weniger Electronics regarding...
complaint ID [redacted].
Regards,
[redacted]
I noted that this complaint was filed on 10/26/2015, but I did not receive notice until February 22,2016. The postmark on the letter from the Revdex.com is February 19,2016. Be aware that the customer has never contacted me since the second delivery. The one statement made that bothers me the most is the customer's claim that they did not know about the restocking fee until AFTER the second delivery. That is not correct That was made very clear before agreed to order a second refrigerator for this customer. The following is the chain of events as remember plus the recollection of the person who made the delivery with me:This customer contacted our store and requested a price on a specific model refrigerator.We responded with our price on that specific model. e After Comparing prices, the customer determined that we had the best price and asked us to order that specific model.As per store policy, we did not request a down payment, or a prepayment. We request payment on delivery.
Upon delivery, we unpacked the unit in their (husband and wife) presence.
After a few minutes they noted that the color was bisque, when they had wanted white.
asked if this model number matched what they had ordered.
They said yes it was, but they wanted it in white.
I explained that the model number they gave me was for one in bisque. then asked where they got the model number for what they ordered.They stated they got it off a website. I explained that the model number also specified the color.They stated that they didn't realize that. At this point stated that could not return the refrigerator, and, because of the model and Color, it would be difficult to sell without a substantial discount.Because the customer was becoming so agitated, I reluctantly offered to take it back and put their old refrigerator back in place and walk away with no charge. At that point the customer stated they would keep it and then wrote the check for payment.
The next day, they called the store and requested that I order a replacement.
I said I would only agree if they agreed to a restocking fee to cover the cost of the double delivery and to subsidize the selling of the now "used' refrigerator. Note: THIS WAS CLEARLY EXPLAINED BEFORE AGREEDO ORDER THE SECOND UNIT.
A week later delivered the new refrigerator.Later was able to sell their "used" refrigerator to a customer (1 explained the history of the fridge before selling it) below my cost but subsidized by the restocking fee which allowed me to at least break even.Due to the following facts: sold the customer exactly what they had ordered, had offered to take the first refrigerator back with no charge, they had paid for it willingly AFTER delivery, had to make a second delivery, and then take back a refrigerator that had been used for a week. I feel that the restocking fee of $120 was fair. Most other businesses would have charged the same or more. I am sorry the customer is upset. We want and expect all of our customers to have a great experience. If we had ordered or delivered a piece other than what the customer requested, we would obviously have corrected the problem without question.Sincerely yours,Michael A[redacted] owner