Musicians Friend

This guest was contacted multiple times by Dorney Park and was supposed to meet a manager to resolve the issue on their next visit and he never showed up Kelly ND [redacted] Administrative Assistant to the General ManagerDorney Park & Wildwater KingdomCedar Fair Entertainment Company

This guest was called multiple times by securityHer pass will be valid after Labor Day no refund will be givenKelly *D [redacted] Administrative Assistant to the General ManagerDorney Park & Wildwater Kingdom [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, Dorney Park never contacted me via email or phone to resolve any issueThey did not state that they would resolve any credit to my daughter but I will try Regards, [redacted] ***

For rain check and refund request's we direct all Guest's to provide us their contact information and barcodes on our website directlyWe take these requests on a case by caseWe are going to contact the Guest using the information providedBest Regards,Patrick S [redacted] Admissions ManagerDorney Park & Wildwater Kingdom

It is the position of Dorney Park & Wildwater Kingdom at the Season Pass Upgrade promotion has been clearly defined to Ms*** on multiple occasionsWe say "See Guest Services for details", which she didRestrictions apply to some of our deeply discounted products, such as the Bring A Friend
ticket that Ms*** was trying to use toward the purchase of a Season PassWhen Ms*** contacted us in June we offered her our then lowest price availableShe declined that offer and it is no longer available.Best regards,Kelly D***Dorney Park & Wildwater Kingdom

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: I feel that I provided sufficient evidence that the park is advertising without clear guidelines and is relying on employees to relay all of the possible restrictions to the advertisement in which employees admitted to overriding the system to allow for situations as I hadThe advertisement allows for a large amount of confusion that the patron could not discern without asking for extensive details An advertisement should not take minutes of discussion with guest services and to figure out the math for the base price plus the upgrade as to which tickets are part of the deal and which are notThe wording is misleading since it states the same thing as the previous year however the restrictions have changedWithout anything posted to alert customers, we are forced to accept what an employee thinks is a restriction without any evidence that it truly is, even when in discussion, the wording used to describe the deal does not match the sign ("starting at" vs "only") I feel that it is a poor job on the marketing side for not seeing the potential confusion, as there obviously has been with the admission of the previous overrides this seasonIt is for these reasons, and all those originally listed in my complaint that I reject the responseI wouldn't have filled out a Revdex.com complaint if I thought the previous discussions were sufficient
Regards,
*** ***

This guest was contacted multiple times by Dorney Park and was supposed to meet a manager to resolve the issue on their next visit and he never showed up Kelly ND***Administrative Assistant to the General ManagerDorney Park & Wildwater KingdomCedar Fair Entertainment Company

This guest was called multiple times by security. Her pass will be valid after Labor Day 2015. no refund will be given. Kelly *. D[redacted]Administrative Assistant to the General ManagerDorney Park & Wildwater Kingdom[redacted]

[A...

default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  However, Dorney Park never contacted me via email or phone to resolve any issue. They did not state that they would resolve any credit to my daughter but I will try.
Regards,
[redacted]

For rain check and refund request's we direct all Guest's to provide us their contact information and barcodes on our website directly. We take these requests on a case by case. We are going to contact the Guest using the information provided. Best Regards,Patrick S[redacted]Admissions...

ManagerDorney Park & Wildwater Kingdom

[A default letter is provided...

here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Although it should be noted that, to my knowledge, I have not received any messages or phone calls in relation to this incident from Dorney Park. I tried multiple times to reach security and the administrative assistant in order to find a resolution to this matter.
Regards,
[redacted]