Dear [redacted], this customer has never made any attempt to contact us here at the store. If she had, we would have dealt with her problem right away. She must be calling somewhere else but she has never communicated with anyone here at our establishment or at the rental company from...
which she's in contract with.We are affiliates for the rental company, [redacted] ([redacted]) who actually owns the instrument. She has a signed contract making her fully aware of that fact. I've contacted [redacted] and they have no information regarding any issues with this particular account or complaints in their notes. She can contact them directly at ###-###-####. Please feel free to contact me with any questions and/or comments you may have.Respectfully,[redacted]###-###-####
Dear [redacted], this customer has never made any attempt to contact us here at the store. If she had, we would have dealt with her problem right away. She must be calling somewhere else but she has never communicated with anyone here at our establishment or at the rental company from...
which she's in contract with.We are affiliates for the rental company, [redacted] ([redacted]) who actually owns the instrument. She has a signed contract making her fully aware of that fact. I've contacted [redacted] and they have no information regarding any issues with this particular account or complaints in their notes. She can contact them directly at ###-###-####. Please feel free to contact me with any questions and/or comments you may have.Respectfully,[redacted]###-###-####