Muto Eye Serum Reviews (%countItem)
Muto Eye Serum Rating
Address: 18634 Halwistle Ct, Land O Lakes, Florida, United States, 34638-8210
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Thought I was ordering free trial with shipping charge. Within 2 weeks another $174.95 was from my bank. When I called they had no record of me.
Purchase 5/12/2020. Order # ***. $13.79. Unauthorized $174.90 6/01/2020. Payment method visa debit card.
I would like a refund for the amount charged for product not ordered or received and want no further contact from this company.
No record of call from customer in system; easily pulled up customer in portal.
*** - Order #D1E4525AB5
06/26/20 10:48am Order Successfully Cancelled : Status: REFUNDED for $84.95
Cancellation Notification Email titled "Cancellation Confirmation" sent to ***@gmail.com
Refund Confirmation Email titled "Refund Confirmation" sent to ***@gmail.com
*** - Order #2C7F65B5FE
06/26/20 10:50am Order Successfully Cancelled : Status: REFUNDED for $89.95
Cancellation Notification Email titled "Cancellation Confirmation" sent to ***@gmail.com
Refund Confirmation Email titled "Refund Confirmation" sent to ***@gmail.com
I disputed the charges with my bank and have been credited the whole amount. I don't expect Revdex.com to go for money but would like case to continue. To alert others. Thank you
False advertisement on website. Advertised trial product for "FREE" and two weeks later charge my bank account was $89.95. I want full refund.
False advertisement on website. Advertised trial product for "FREE" and two weeks later charge my bank account was $89.95. I want full refund.
Please refund my account $89.95
"By placing an order with us, you agree to our full Terms and Conditions and the enrollment our monthly auto-ship program, where you will immediately be billed the shipping and handling amount of $4.97. We will then immediately ship you your first bottle of Muto Eye Serum. In 15 days (approximately 4 days for shipping and 11 days to try the product), your credit card will be automatically charged the full retail price of $84.95."
The above terms are with a check box that will not allow the customer to go any further without checking in agreement to terms of full retail price. The below is the result notes from speaking with customer service regarding product return and refund. Customer was given all tools and resources necessary for refund without issues, as well as information on terms and pricing again.
"02/13/20 2:56pm
cci. did not understand trial. explained. customer wants to return the product. canceled account. wants to send back. gave customer rma information. told customer the warehouse must receive the product back before February 29 and she will get a full refund of 89.95 within 3-10 business days of our warehouse receiving the product. cancelled (Reason: Cannot Afford)"Cancellation Confirmation" sent to ***@gmail.com"
(The consumer indicated he/she DID NOT accept the response from the business.)
The obnoxious customer service rep was talking over me and would not listen. He tried to get me to signup and pay half price for the product. His responses are incorrect. I did NOT sign up for auto-ship. (Reason: Cannot afford) Those are his words. That is a lie. I did NOT say those words.
I would NEVER agree to a monthly auto-ship program for a free trail product that I had NEVER used before. Furthermore, there were NO VISIBLE Terms and Conditions on the website. I did not see any information about returning the product in two weeks if I did not want it.
I completely understood that I was getting a Free trail of the product because it was advertised as free and I paid for shipping.
It is false advertisement. Customers must be aware of this scam.
Please refund my bank account with $84.95 by Friday 02/21/2020. This is a complete scam.
02/20/20 10:24am
Refunded txn: XXXXXXXXXX for $89.95.
02/20/20 10:24am
Refund Confirmation Email titled "Refund Confirmation" sent to ***@gmail.com
I ordered trial sized samples of muto skin cream and eye serum. I paid 4.95 each The company did not provide a clear disclosure of their policies.
Purchase ID eye cream: *** ORDER DATE 1/17/20
Purchase ID skin cream: XXXXXA41A9. ORDER DATE 1/17/20
Purchase ID CUSTOMER: ID 1/31/20 CANCELLED 1/31/20
On 1/31/20 thé company charged my VISA $89.95 and $84.95 for monthly orders of their product. They stated I had not responded within 14 days since my original order and this was their policy. I had not read their policies and they were not included in their original Sales page. I succeeded in getting this cancelled, but they will not cancel the $84.95/and $ 89.95. They did not provide a clear and conspicuous disclosure of this free trial period and the negative option feature. I received no information about the cost of additional goods or how to cancel or return items. I believe they should return the money immediately.
I believe they should return the $89.95 and $84.95. They agreed to cancel the membership plan on 1/31/20, so why was money with held. What is the purpose of the payment? *** .
02/07/20 4:16pm
Refunded txn: *** for $89.95.
Refund Confirmation Email titled "Refund Confirmation" sent to ***
02/07/20 4:15pm
Refunded txn: *** for $84.95.
02/07/20 4:15pm
Refund Confirmation Email titled "Refund Confirmation" sent to
(The consumer indicated he/she ACCEPTED the response from the business.)
I am very pleased that this problem has been solved. I have learned from this experience and will not order something
online until I thoroughly research the details.
I appreciate the assistance from Westflorida Revdex.com.
After paying for a free sample paying only shipping, a month later I was charged for additional product that I did not order or receive.
the only product I received was two small samples. After a month I was charged $89.94 for additional product that I did not order or receive. I and my bank have attempted to get the company to refund my money. I hope I have been able to cancel the account with the company, but have no confidence that they will honor my request to do so. Since the $89.94 charge they have attempted to charge my bank account three additional times.
I want a total refund of the $89.94 that has been charged to my bank account. I also want certification in writing that they will not attempt to charge my bank account for any additional amounts.
Customer was refunded in full already. Transaction information is below:
11/25/19 1:45pm Refunded txn: XXXXXXXXXX for $89.95
Both a Cancellation Notification Email and Refund Confirmation Email sent to ***@gmail.com.
(The consumer indicated he/she ACCEPTED the response from the business.)
SENT WRONG PRODUCT , WE CANCELLED , THEY REFUNDED BUT SENT ANOTHER PRODUCT WHICH WASNT ORDERED & BILLED AGAIN. HAD TO CALL AGAIN
SEEMS EVEN THOUGH WRONG PRODUCT WAS SENT & BILLED FOR , THEN RETURNED & CANCELLED THEY KEEP SENDING DIFFERENT THINGS & BILLING US AGAIN. WE WANT THESE PEOPLE TO JUST STOP BILLING OUR ACCOUNT. WE HAVE CALLED TWICE & CANCELLED. HAVE ALL EMAILS. BUT IM CONCERNED ITS NEVER GOING TO STOP.
STOP SENDING US PRODUCTS OF ANY SORT & STOP BILLING US. DELETE OUR PAYMENT SOURCE AND CANCEL US FROM ANYTHING YOU DO OR HAVE EVER CARRIED.
We apologize for the miscommunication with the original customer service agent. All products have been properly canceled out and a confirmation email was sent to ***@aol.com 10/16 at 10:12am. The refund was processed and a confirmation email was also sent to ***@aol.com 10/16 at 10:19am. We strive for better customer service than what was performed here and that agent no longer is with the company. We hope this satisfies as response to what you were looking for and apologize for the inconveniences this has caused.