Mutual Equity Corp

Initial Business Response / [redacted] (1000, 5, 2015/12/23) */ Contact Name and Title: [redacted] (Manager) Contact Phone: [redacted] Contact Email: [redacted] Hi there, I just have to first explain, how our repair business worksWhen The customer drop of the phone we have a test sheet which either phone is in working conditionand we do same thing after customer picks up the phone and we test one by one on test sheetI found this customer test sheet which was picke up on 11/28/which shows when he pick the phone up everything was fine and he signed the paper( I can send the picture of the test sheet with his signature) that means ther wasn't any cracked or any problem but days later( day of opening this case he got a crack screeOur warranty covers malfunctioning issues as long as customer doesn't breask or damage the phone if customer break the screen( which applies to this case) there won't be any warranty but atill we like to work with our customer and make them happy as long as they are reasonbaleObviousley after the customer cracked the screen the speaker won't work If they want contact me Iwould definetely help them out Thank you for your business [redacted] Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/12/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) When I dropped off the phone, I waited for the repairThe repairman did check the speaker for the speeker phone but didn't check the ear speakerI got this repair done right before leaving for workThe crack developed while I was driving to work and I didn't even see it until I got to workI had no incident where I dropped my phoneI've been told that the speaker problem is due to glass in it from the repair not being properly cleaned and that is probably what also created the small crack leading to what he calls me voiding my warrantyIf it would have been repaired right in the first place the glass wouldn't have crackedI am a fireman and work out of the area for days at a time so I could not just come back the next day to have them inspect my phone Final Consumer Response / [redacted] (2000, 19, 2016/01/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) The issue was resolved thank you Final Business Response / [redacted] (1000, 17, 2016/01/12) */ We settled with customer how come is unsolved you can call them

Initial Business Response /* (1000, 5, 2015/12/23) */
Contact Name and Title: [redacted] (Manager)
Contact Phone: [redacted]
Contact Email: [redacted]
Hi there,
I just have to first explain, how our repair business works. When The customer drop of the phone we have a test sheet...

which either phone is in working condition. and we do same thing after customer picks up the phone and we test one by one on test sheet. I found this customer test sheet which was picke up on 11/28/2015 which shows when he pick the phone up everything was fine and he signed the paper. ( I can send the picture of the test sheet with his signature) that means ther wasn't any cracked or any problem but 12 days later( day of opening this case he got a crack scree. Our warranty covers malfunctioning issues as long as customer doesn't breask or damage the phone if customer break the screen( which applies to this case) there won't be any warranty but atill we like to work with our customer and make them happy as long as they are reasonbale. Obviousley after the customer cracked the screen the speaker won't work.
If they want contact me Iwould definetely help them out.
Thank you for your business.
[redacted]
Initial Consumer Rebuttal /* (3000, 8, 2015/12/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
When I dropped off the phone, I waited for the repair. The repairman did check the speaker for the speeker phone but didn't check the ear speaker. I got this repair done right before leaving for work. The crack developed while I was driving to work and I didn't even see it until I got to work. I had no incident where I dropped my phone. I've been told that the speaker problem is due to glass in it from the repair not being properly cleaned and that is probably what also created the small crack leading to what he calls me voiding my warranty. If it would have been repaired right in the first place the glass wouldn't have cracked. I am a fireman and work out of the area for days at a time so I could not just come back the next day to have them inspect my phone.
Final Consumer Response /* (2000, 19, 2016/01/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The issue was resolved thank you
Final Business Response /* (1000, 17, 2016/01/12) */
We settled with customer how come is unsolved you can call them