Mutual of America

On October 4, 2023, I had submitted their WITHDRAWL AND ROLLOVER REQUEST for a scant amount (due to staying with an employer for a short. time.). After about a week I started calling for an update. Although it was not so much of a problem to get through to them, every day, it was a NEW ISSUE that needed to be resolved. Send this document or that document.

Finally on the 17th of October, I received an email advising that:

"We're letting you know that we've successfully processed your withdrawal request. If you requested your funds to be sent electronically, you should see them in the next 3 to 5 business days, depending on your financial institution. If you requested a check, it should arrive by US Mail in the next 7 to 10 business days."

I had provided my bank routing and account number in the WITHDRAWL AND ROLLOVER REQUEST, and later had to send them a letter from my bank confirming the account number. I specifically stated several times that I wanted the funds BY ELECTRONIC TRANSFER.

So, on the 19th of October, I call to confirm if they have processed the matter, only to be told a check was sent. Christ, what is it with this company? I discover I probably will not receive a check until NOVEMBER, and in reading complaints on the Better Business Bureau, I note the Check may not even be valid. I am anticipating that will be the case, as it is clear that they will do anything they legally can to delay persons getting their funds back.

STAY AWAY FROM THIS COMPANY. . IF YOU WANT YOUR FUNDS, GOOD LUCK, I GUARENTEE IT WILL TAKE AN OUTRAGOUS AMOUNT OF TIME AND EFFORT. IF YOU HAVE MORE THAN $100,000 WITH THEM, JUST GET AN ATTORNEY AND FILE SUIT IN FEDERAL COURT INSTEAD.

Attached photo is the best way to explain how Mutual of America functions.

Dear Revdex.com:   Thank you for letting us know of the customer experienced of not receiving their $7.00 rebate. On behalf of ExxonMobil, we apologize for any concern or inconvenience you may have experienced as a result of this matter.   Please be advised that ExxonMobil Consumer Care does not...

handle Mobil 1 Oil rebate, we handle ExxonMobil Gas Station Complaint only.   The appropriate business to forward this complaint to is:   Mobil1-Mobil Oil rebate hotline at [redacted] web: mobil.us/rebate     Thank you for bringing this matter to our attention.     Sincerely,     Debbie H[redacted] Consumer Care Specialist   Providing Contract Services through [redacted] to: ExxonMobil Business Support Centre Canada [redacted] Toll Free 1-800-843-5866 Ext:5572 [redacted]   The information contained in this message may be confidential and may also contain privileged solicitor-client information or work product.  The information is only intended for the use of individual or entity to which it is addressed.  If you are not the intended recipient, or the employee or agent responsible to deliver it to the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited.  If you have received the message in error, please notify us by telephone immediately.  Thank you. Tell us why here...

On Behalf Of Customer Relations E-mail /SM Sent: Thursday, August 06, 2015 1:00 PM   We wanted to let you know that the file [redacted] has already been handled by our [redacted] department and the case is now closed.   A check was sent to the customer and we were advised that he cashed...

the funds on July 28th 2015. Our [redacted] team attempted to reach him via telephone and left him a voicemail.   Thank you for bringing this matter to our attention.    Sincerely,   Abdoulaye Customer Service Specialist

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
I called the number that Exxon Mobil provided many times and reps are not helpful. They always tell me to wait weeks and months to get my check. I demand their upper management to be involved to resolve the matter and contact me via phone or email. Regards,[redacted]

Mutual of America (Houston Office)
I would like to do a recap of the chain of events since about June. I would have kept better records of the contact dates had I known this issue would go this far. Sometime around June I contacted J. B. to get a total of a retirement account I had contributed to for a couple of years at a job I worked 10 years earlier. I know the amount wasn’t much but was seeking a total. I was told I needed 2 forms of ID… Driver’s License, Passport, Social Security card, Birth Certificate, and you even mentioned an old medical bill (which I found odd). I had my driver’s license which would be accepted. I wasn’t sure where my social security card was located but offered several options. I live on the other side of Beaumont, Texas, 100+ miles from your Houston office. July or August, I go to your location in Houston and was told Jeff was not in. I brought numerous forms of ID… every past driver’s license I had been issued since age 16, 11 in all. Not good enough. My old college picture ID which has my SS#, 3 scuba diving ID cards, my refinery pictured ID from a previous employment, 2 IDs from my current employment at Jefferson County, Both are pictured, finger printed, and FBI background researched. License to Carry: pictured and FBI background researched, and my LCDC ID card again FBI background researched. Also from a previous employment, U. S. Merchant Mariner’s Document also called a Z-Card which allows a mariner to enter any country allowed by the U. S. (A form of a passport) Pictured, finger printed, has my SS#, and stamped by the U.S. Coast Guard and again, FBI background researched. All these were declined but for some reason C. T. left with several and returned. I assume it was to make a copy of these unaccepted documents. I then did a research on your company for reviews and find the websites: https://insurance.freeadvice.com/reviews/383/ with a rating of 3.5 out of 5, and https://www.glassdoor.com/Reviews/Mutual-of-America-Reviews-E20440.htm with a rating of 2.4… 2.4 out of a possible 5. I call the New York office thinking maybe they can grant me this simple request of the total in my account, a simple number is all I was looking for. She transferred my call to the Houston office where I spoke with a manager.
On September 18th, after locating my Social Security Card, I drive to your office, being told yet again, J. B. is out/has “the bug”. the manager tells me they now have what they need and will move forward but it will take 2 weeks via US Mail for me to receive the information I seek. She sends me to C. T. who informs me he has to fill out a “Proof of Age” form. 15-20 forms of ID, each having my DOB and some having my SS# and now we have to prove my age?!?! Because of the reviews I read earlier and my previous 15-20 forms of ID not being accepted I justifiably make the statement that I’m losing confidence in this company. I checked another website, https://www.revdex.com/reviews/mutual-of-america/1665073 this person rates the service as 0… and has a story eerily similar to mine.
On October 10th, (4 weeks of waiting for this letter) I call and ask to speak with J. B. Unsurprisingly he’s out of the office. On October 12th I call and he’s out to lunch. I’m told to leave a voice mail and he’ll call back when he gets back. I leave a message with my number. That afternoon and no return call, I call again and J. B. answers only because the receptionist is out to lunch... oops! I inquire about this letter that supposed to be mailed. He says he sees the problem and I would get it in 4 days. I have him repeat it as I already believe this is a lie but will give the benefit of doubt. 2 weeks have passed and still waiting. I believe I’m being put off for the statement I made about my confidence. To be honest, this started in June now going into November and all I had requested was a total of the account. I’m no longer angry. I know the staff has had a good laugh. I find this a little humorous as well. If you lose this email you can read it on the previous websites listed. I’m also sending it to the Revdex.com but we both know that one will be removed once this issue is resolved. There’s no hurry anymore. You can also find this on the SEC.GOV website.

The sheer amount of paperwork (hoops to jump through) needed to roll my 403B money (from a previous employer) away from these crooks is ridiculous. It has been over 4 months and I am still waiting for them to release my retirement funds to a rollover IRA.

They don't provide the forms they need online. It is 2015, to require forms to be mailed is just sad. I had to request the forms to be sent out three times. Then they needed them to be filled out by my previous employer (excuse me? This is my money - my account and they put ANOTHER step in the way.)

Then I needed to get the forms signed by my spouse AND notarized. (Again, this is MY account, my money.) I have rolled over 7 other accounts from more reputable companies in the same time frame and not one of them gave me the issues that Mutual of America has. The paperwork requested account info from the new custodian to be supplied, never making mention that they needed that to be a signed letter, so it has come back to me YET again.

I would never do business with this company again. I'm sure they will respond how they were following procedure & regulations to keep my money safe, but if the big players like Fidelity, Merrill Lynch and others can do this process painlessly, why can't Mutual of America? I have to conclude it is because they CHOOSE not to. It's all shady business practices and the desire to keep the money under their control. I am very disappointed with them.