Muzak

We are contracted with Ms [redacted] - she emailed over a signed contract on 4-8-and then revised it on 4-10-with another signed contract in which she added hand written notes We started the job on 4-30-and finished on 5-6-- She did call regarding a leak which she did have a plumber come out to fix The only piping we deal with is the around the valve and above when we change faucets This "capping" of a potential leak at 1/2" solder joint was in no way changed or "fixed" when we did the faucets It may have been loosened when we installed the new valve and trim Randy True (foreman) and myself went to the property to inspect the if there was any damage to the upper unit or the lower unit We found that any water pretty much went straight to the basement - floor was fine The ceiling panel in the lower unit was solid and there was no indication that water had damaged the walls or the ceiling If the leak was so bad, the ceiling panel and surround in the lower unit would have needed to replaced - they would have bowed and came loose from the wall We have it noted in the file of this occurance, so if there was an issue at a later date, we would have taken care of this under the warranty We did notice that the exhaust fan/light in the lower unit (which is in the ceiling) was loose We able to get in there on 5-- double checked the ceiling for water damage and tightened up that exhaust fan - When we were there to inspect the water/leak, we did look at the floor regarding the razor cuts I have asked several times where these cuts are since Randy or myself were not able to see these areas -This is the first time I am hearing regarding the yellowing caulk This was not an issue that she had mentioned in any of the many emails we have sent and was not noted when we were there.-We did drop off the cleaning supplies which were left by the back door of the upper unit The approved cleaning supplies list is in the folder which carries all of the warranties information Since this job is not complete or paid for, we still have that information.-When asked regarding the light fixture, she had no idea what was ordered the last time We were not able to get into the lower unit to see what was needed so we installed a light letting her know that we would change to the correct one when it's decided that was the correct one.-The mirror is the exact same mirror as the lower unit but we did add a mirror mate to the lower unit That was a change since it was not on the contract.-Exhaust fan - the original fan was low on the soap dish wall in the shower According to our installers, the original vent was vented into the wall cavity - not vented anywhere and with any splashing - water would get into that exhaust I'm not aware of any agreement, since it was not listed in the contract, that we were leaving the exhaust fan in the shower wall We did vent the exhaust fan in to the attic - we also let her know that if she wanted this vented out the roof, she would need to call a roofing company -We did set up a time for our installer to come out to install the new light which would be centered over mirror and the mirror mate, double check the flooring for razor cuts, etc on the 6-17- Mrs [redacted] did not inform the tenants that we were coming so we were not able to get into the unit We only got lucky with the lower unit, since the tenant was home and allowed us to come in -I also had a meeting set up with Mrs [redacted] on 6-@ 5:to go over these issues but she did not show up Since we have made two attempts to get these issues addressed, I did email her a copy of the outstanding invoice of $,informing her that we would be more that happy to finish the work when that invoice is paid

I;m sorry that he feels the need to contact an attorney for this matter As stated in my last response, I assumed that this matter was cleared up when he took the offer of a discount

We have spoken to [redacted] and dismissed [redacted] from our employ I am now handling this situation and will give [redacted] a call on Tuesday 5/31/to reschedule the tub and replace the tile I have apologized to the customer for the situation We have been in business for years and don't like to hear that our customers are not happy with our customer service I am planning on having the Refinishing foreman out to finish this job completely when it is convenient for the customer

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me my husband has spoken with the company and we have scheduled a time to have the service completedAs long as it is done well I will be happy Regards, [redacted]

We have viewed this complaint, and have made an attempt to call the [redacted] residence on 7/29/after learning of this complaint to explain to them that we would be willing to go in and refinish the walls again for the cost of the $service charge, however, our office was unable to connect with them and we are now awaiting a call back from them to resolve this matterThey are welcome to contact our office and arrange for a time to have this scheduled

I've had it with this company, they don't stand behind their workPoor craftsmanshipI am not done with this matter due to the damage that they did

I accept Tub Doctors to complete the job
I have purchased a Braun Exhaust that I want installed, the quality is better(You can have your exhaust fdoesn't pull the air out of the bathroom - fan is too weak)Yes I accept it to be vented outside the side of the attic (will need a screen of some sort on it so the birds don't build a nest in it
As long as all the issues are resolved that have been addressed in my e-mails, I am acceptable to moving forward to get this job completed as soon as possible

We are picking up the cabinets on Monday morning. This contract was cancelled by mutual agreement back on 2-16-so in order to re-order those cabinets, we would need to draft another contract and we are not willing to do that. This customer is working through Milwaukee/Waukesha
County Home Repair so they are in charge of contracting with another company

I did respond to this complaint prior to 11-but for some reason, you did not receive it.We did refinish the tub for Mr*** ** *** on 9-17-14. We did receive a call from the customer regarding overspay and the appearance of the tub. We have been out there to the tub and clean
up the overspray. Myself and our *** ***, *** ***, did meet with Mr** *** on Oct 24th, at which time we were told that he had no issue with the tub but still could see where we cleaned up, repaired areas on the door and clothes chute door.From the conversation between us, I did get the impression that Mr** *** did not want us back out to do any work. I then asked what we could do at that point to help. He mentioned knocking off $100-$off the bill. I did tell him that I would not be able to do $but was thinking more like $to $100.00. I also mentioned that I would like to speak with the other owners and would let him know on Monday, Oct27th. I called Mr** *** on the 27th to let him know that after speaking with the other owners, we agreed to deduct $off the invoice. At no time, did he express that this was not an acceptable resolution. We did receive the complaint from the Revdex.com a week later.*** did call Mr** *** and spoke with Terri. She was the one that informed us that Mr** *** only wanted to pay $100-$for the entire job. We regret the issues that we had on this job and understand the frustration of the customer. Since the invoice is in the amount of $and we have yet to receive any payment, I am still offering the deduction of $bringing that cost down to $306.56.Please feel free to contact me with any questions

We did have a full day scheduled (June 17th) to rectify these issues:  Install the correct light fixture and center above mirror, install mirror mate, install a new drain/overflow, look at the cuts on the floor.  We were not able to get into the unit since it was not scheduled with the tenants.  This was a day lost for us and our technician.    I was not able to meet on 6-12-15 due to the fact that my vehicle was in the shop and I emailed Mrs. [redacted] the day before to cancel that appointment.  We did set another appointment to meet on 6-22-15 @ 5:45.  I was there but no one answered the door.  Just as I was leaving a message for Mrs. [redacted], her son came out and informed me that she was not there to meet and that she would call to reschedule.  Since I did not get a phone call on Tuesday, I emailed her on Wednesday with a copy of the invoice stating that we would be more than happy to complete the job when we received payment. The folder that we give customers at the end of the job has all of the warranty information, cleaning info., etc. in it.  We do give the cleaning kits to our customers as a small token of appreciation and since the first one was misplaced, we have it in our notes to bring another one when we are able to rectify the other issues.  As far as the exhaust fan goes, I stand by my technicans decision to install into the ceiling with the light.  That is the way we installed the vent in the lower unit (which she wanted the upper to be the same as the lower) and we are not comfortable installing the vent in the wall of the soap dish wall.  We can vent the exhaust out along the side of the attic if this is what she wants but we do not vent out through the roof.  We have every intention of finishing this project but after being there twice to try to rectify these issues, we feel that we should be paid something if not all of the balance.

We have viewed this complaint, and have made an attempt to call the [redacted] residence on 7/29/15 after learning of this complaint to explain to them that we would be willing to go in and refinish the walls again for the cost of the $55.00 service charge, however, our office was unable to connect...

with them and we are now awaiting a call back from them to resolve this matter. They are welcome to contact our office and arrange for a time to have this scheduled.

We have spoken to [redacted] and dismissed [redacted] from our employ.  I am now handling this situation and will give [redacted] a call on Tuesday  5/31/16 to reschedule the tub and replace the tile.  I have apologized to the customer for the situation.  We have been in business for 27 years...

and don't like to hear that our customers are not happy with our customer service.   I am planning on having the Refinishing foreman out to finish this job completely when it is convenient for the customer.

We are contracted with Ms. [redacted] - she emailed over a signed contract on 4-8-15 and then revised it on 4-10-15 with another signed contract in which she added hand written notes.  We started the job on 4-30-15 and finished on 5-6-15. - She did call regarding a leak which she did have a plumber...

come out to fix.  The only piping we deal with is the around the valve and above when we change faucets.  This "capping" of a potential leak at 1/2" solder joint was in no way changed or "fixed" when we did the faucets.  It may have been loosened when we installed the new valve and trim.  Randy True (foreman) and myself went to the property to inspect the if there was any damage to the upper unit or the lower unit.  We found that any water pretty much went straight to the basement - floor was fine.  The ceiling panel in the lower unit was solid and there was no indication that water had damaged the walls or the ceiling.  If the leak was so bad, the ceiling panel and surround in the lower unit would have needed to replaced - they would have bowed and came loose from the wall.  We have it noted in the file of this occurance, so if there was an issue at a later date, we would have taken care of this under the warranty.  We did notice that the exhaust fan/light in the lower unit (which is in the ceiling) was loose.  We able to get in there on 5-17 - double checked the ceiling for water damage and tightened up that exhaust fan.  - When we were there to inspect the water/leak, we did look at the floor regarding the razor cuts.  I have asked several times where these cuts are since Randy or myself were not able to see these areas.  -This is the first time I am hearing regarding the yellowing caulk.  This was not an issue that she had mentioned in any of the many emails we have sent and was not noted when we were there.-We did drop off the cleaning supplies which were left by the back door of the upper unit.  The approved cleaning supplies list is in the folder which carries all of the warranties information.  Since this job is not complete or paid for, we still have that information.-When asked regarding the light fixture, she had no idea what was ordered the last time.  We were not able to get into the lower unit to see what was needed so we installed a light letting her know that we would change to the correct one when it's decided that was the correct one.-The mirror is the exact same mirror as the lower unit but we did add a mirror mate to the lower unit.  That was a change since it was not on the contract.-Exhaust fan - the original fan was low on the soap dish wall in the shower.  According to our installers, the original vent was vented into the wall cavity - not vented anywhere and with any splashing - water would get into that exhaust.   I'm not aware of any agreement, since it was not listed in the contract, that we were leaving the exhaust fan in the shower wall.   We did vent the exhaust fan in to the attic - we also let her know that if she wanted this vented out the roof, she would need to call a roofing company.  -We did set up a time for our installer to come out to install the new light which would be centered over mirror and the mirror mate, double check the flooring for razor cuts, etc on the 6-17-15.  Mrs. [redacted] did not inform the tenants that we were coming so we were not able to get into the unit.  We only got lucky with the lower unit, since the tenant was home and allowed us to come in.  -I also had a meeting set up with Mrs. [redacted] on 6-22 @ 5:45 to go over these issues but she did not show up.  Since we have made two attempts to get these issues addressed,  I did email her a copy of the outstanding invoice of $,2985.00 informing her that we would be more that happy to finish the work when that invoice is paid.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  my husband has spoken with the company and we have scheduled a time to have the service completed. As long as it is done well I will be happy.
Regards,
[redacted]

I;m sorry that he feels the need to contact an attorney for this matter.  As stated in my last response, I assumed that this matter was cleared up when he took the offer of a discount.