A Toshiba America Information Systems (TAIS) representative has reviewed our customer's complaint. After doing a research, TAIS was able to update the Estimated Ship Date with our customer from time to time. TAIS found out that there was an unforeseen component shortage and this was the reason why the date continued to push back. Our customer requested for a cancellation for the order due to the continuous change of the Estimated Ship Date and the order was cancelled as per requested. Accessories were already shipped to the customer and was advised that we could provide RMA if they wish to return those items. Our customer wasn't charged as well since they requested for a cancellation for the order. At this time we consider this matter closed.
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. After doing a research the broken hinges are considered out of scope of the warranty (out of scope meaning it’s not covered under the warranty). As stated in the Standard Limited Warranty, the warranty does not cover (repair or replacement of covers, plastics) the cost of repair is now our customer responsibility. TAIS found out that the warranty has expired on 10/15/2013. Seeing as the customer has exceeded the warranty period they are now responsible for any/and or technical assistance. At this time we consider this matter closed.
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. After doing a research our customer's warranty for their computer has already expired on 01/28/14. And as per the Standard Limited Warranty our customer has a 1 year limited period. Seeing as the...
customer has exceeded the warranty period they are now responsible for any repairs and or technical assistance. At this time we consider this matter closed.
A Toshiba America Information Systems (TAIS) representative has reviewed our customer's complaint. After doing a research TAIS found out that our customer was able to speak with one of our corporate representative and has offered replacement. Our customer agreed to the offer. This case will be...
forwarded to our Order Desk department to process and provide the specification of the replacement unit. Our customer was advised that they will receive a call within 1-2 business days from one of the order desk representative to discuss the process of replacement.
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. TAIS has informed our customer that the warranty states that "TOSHIBA IS NOT RESPONSIBLE FOR DAMAGE TO, LOSS OR COMPROMISE OF ANY PROGRAMS OR DATA." Our customer can file a claim to the website...
acclaim.toshiba.com to have a replacement of the external hard drive. Also, our customer is responsible for the cost of retrieving the files from the non-working external hard drive. At this time we consider this matter closed.
A Toshiba America Information Systems (TAIS)
representative has been in contact with our customer. TAIS has informed our
customer that we have reviewed his complaint and after doing a research we
found out that his computer was repaired by our [redacted] repair facility and it is
in-transit going...
to his location under FedEx tracking number [redacted] and
estimated delivery (Tues 04/21/2105 by 4:30pm). TAIS has advised our customer
that gives us a call in case he will receive the unit with any issues or
problem. Our customer agreed to that. If the customer has any questions or
concern they may contact us at ###-###-####. At this time we consider this matter
closed.
A
Toshiba America Information Systems (TAIS) representative has reviewed our
customer complaint. After doing a research TAIS found out that our customer was
able to speak with one of our Software support representative last 10/12/2015
and our representative has offered to perform troubleshooting over the phone
and to have an access to the computer of our customer however they declined the
offer. Our customer mentioned he will bring the computer to his son. In this case our
representative from Software support department was not able to manage or access the
computer of our customer. If the
customer has any questions or concern they may contact at 888-933-0322. At this
time we consider this matter closed.
A Toshiba America Information Systems (TAIS)
representative has been in contact with our customer. TAIS has apologized for
the inconvenience our customer has experienced. TAIS has offered to send the
unit to our Toshiba Engineers for a VIP repair. TAIS will send a free box to
our customer...
that they can use to send the unit going to our Engineer’s repair
facility. Our customer agreed to the offer. If the customer has any questions
or concern they may contact us at ###-###-####. At this time we consider this
matter closed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The device was purchased at [redacted] in October 2017. Best buy just shipped the device back to the service center again for repair, the service order number is [redacted]. Because the device is under repair, I do not have the serial number because they have it currently. I would love it if they would just keep the non-working computer and send me one that actually works.
Regards,
[redacted]
A Toshiba America Information Systems (TAIS) representative has reviewed our customer's complaint. After doing a research TAIS found out that our customer was able to speak with one of our case manager and was advised that the issue of the unit is out of scope which means it is not covered by the Standard Limited Warranty of the unit. The Toshiba Warranty stated;What Does this Warranty Not Cover? On-site service/repair, or service made necessary by accident,misuse, abuse, neglect, improper installation/maintenance, modifications, fire, theft, acts of God,power failures, surges or electric shortages, lightning, or repairs by non-Toshiba authorized serviceproviders, use outside of the environmental or operating parameters, or use with incompatible thirdparty products.Service of Product on which the TOSHIBA label or logo, rating label or serial number have beendefaced or removed.Preventive maintenance, cosmetic damage or wear and tear (e.g., scratches, dents, or scratched, fadedor missing keycaps or keyboard cover (if applicable), replacement of missing parts, provision/installation/removal of retrofits or peripherals, replacement or fixes of software; repair or replacementof covers, plastics, or appearance parts such as interior or exterior finishes or trim. Our customer was referred to Toshiba Repair Services that they may contact at 800-438-3910. At this time we consider this matter closed.
A Toshiba America Information Systems (TAIS) representative has been in contact with our customer. TAIS has apologized for the inconvenience our customer has experienced. TAIS has advised our customer that we can process a VIP repair by sending his computer to our Toshiba Engineers. TAIS will send a free box that our customer can use sending the computer going to our Engineer’s facility. Our customer agreed to the offer. If our customer has any questions or concern they may contact us at 949-461-4321.
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. After doing a research TAIS cannot find any records of our customer neither the serial number of the unit on our system under our customer’s information. Our customer may contact our Technical...
Support department at ###-###-#### for further assistance of the unit’s issue/s. At this time we consider this matter closed.
A
Toshiba America Information System (TAIS) representative has been in contact
with our customer.
TAIS
has apologized for the inconvenience our customer has experienced. TAIS has
advised our customer that this case will be forwarded to our order desk
department and advised that within 1-2 business days one of our representatives
will call her to discuss about the replacement of her computer. Our customer
agreed with that. If the customer has any questions or concern they may contact
us at ###-###-####, at this time we consider this matter closed.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.In Toshibas response lies the crux of the problem that originated the complaint. Specifically, Toshiba requests "“BEFORE RETURNING ANY PRODUCT FOR SERVICE: IF APPLICABLE, BE SURE TO BACK UP DATA AND REMOVE ANY CONFIDENTIAL, PROPRIETARY, OR PERSONAL INFORMATION". The issue is that Toshiba personnel very specifically counseled me to enter a password for the external hard drive without telling me that the data would now be irretrievable from any other system. Furthermore, when they then recommended that I remove the password, I can no longer access the data from any computer!, Thus, their admonition to "remove confidential, proprietary or personal information" cannot be done and this is the focus of my original complaintRegards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. After doing a research TAIS found out that one of our case managers has made multiple attempts to contact our customer by telephone however our customer has not returned any of correspondence requests....
If our customer has any questions or concern they may contact our technical support department at 1-800-457-7777. At this time we consider this matter closed.
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. After doing our research TAIS found out that the Television Model # [redacted] did not find any defects or part defects based on the Standards of the unit. The problem acquire outside the Standard Limited Warranty and in accordance of the warranty seeing as the customer has exceeded the warranty period they are now responsible for any repairs and or technical assistance. At this time we consider this matter closed.
A Toshiba America Information Systems (TAIS) representative has reviewed our customer's complaint. After doing a research TAIS found out that our customer was able to talk to one of our tech support and case manager and agreed to send in and waive the shipping fee to repair the unit due to "NO POWER" issue with order number TP-10615296 and our customer was quoted for the repair due to out of scope issue (Damage LCD cover & Bottom Case) last 05/03/16, this issue is not covered by Toshiba's Standard limited warranty. Our customer paid for the quoted amount, depot continued the process of repair, completed and unit was delivered last 5/09/2016. The unit was shipped back to our repair depot last 06/10/16 with order number TP-10621299 due to unit is keep shutting down and dots appearing on the top right corner of the screen which was not diagnosed nor reported by the customer on the first repair. Also, Damage on the screen is not covered by the standard limited warranty. The last repair was completed and delivered to our customer last Thu 6/16/2016 5:51 pm. Our depot has a 30 day repair back guarantee. ...⇄ repair that was done on the unit was out of scope repair due to damage and its considered as out of warranty repair.In accordance to the Standard Limited Warranty of the unit. Toshiba Warranty states on page 2; What Does this Warranty Not Cover? Preventive maintenance, cosmetic damage or wear and tear (e.g., scratches, dents, or scratched, fadedor missing keycaps or keyboard cover (if applicable), replacement of missing parts, provision/installation/removal of retrofits or peripherals, replacement or fixes of software; repair or replacementof covers, plastics, or appearance parts such as interior or exterior finishes or trim. Seeing as the customer has exceeded the warranty period they are now responsible for any repairs/and or technical assistance. Our customer may contact Toshiba Repair Services at 408-582-0045.
A Toshiba America Information Systems (TAIS) representative has reviewed our customer's complaint. After doing a research all Toshiba warranty information is stated on our website and our customer may visit that at warranty.toshiba.com.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
as of today12/06/2014 Toshiba has not returned but one call and I do not trust them to keep their word so I will be calling their corporate office everyday until they give me a solution. thanks for your help Revdex.com of San Diego and the case is not closed.
Regards,
[redacted]
A Toshiba America Information Systems (TAIS) representative has reviewed our customer's complaint. After doing a research, TAIS was able to update the Estimated Ship Date with our customer from time to time. TAIS found out that there was an unforeseen component shortage and this was the reason why the date continued to push back. Our customer requested for a cancellation for the order due to the continuous change of the Estimated Ship Date and the order was cancelled as per requested. Accessories were already shipped to the customer and was advised that we could provide RMA if they wish to return those items. Our customer wasn't charged as well since they requested for a cancellation for the order. At this time we consider this matter closed.
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. After doing a research the broken hinges are considered out of scope of the warranty (out of scope meaning it’s not covered under the warranty). As stated in the Standard Limited Warranty, the warranty does not cover (repair or replacement of covers, plastics) the cost of repair is now our customer responsibility. TAIS found out that the warranty has expired on 10/15/2013. Seeing as the customer has exceeded the warranty period they are now responsible for any/and or technical assistance. At this time we consider this matter closed.
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. After doing a research our customer's warranty for their computer has already expired on 01/28/14. And as per the Standard Limited Warranty our customer has a 1 year limited period. Seeing as the...
customer has exceeded the warranty period they are now responsible for any repairs and or technical assistance. At this time we consider this matter closed.
A Toshiba America Information Systems (TAIS) representative has reviewed our customer's complaint. After doing a research TAIS found out that our customer was able to speak with one of our corporate representative and has offered replacement. Our customer agreed to the offer. This case will be...
forwarded to our Order Desk department to process and provide the specification of the replacement unit. Our customer was advised that they will receive a call within 1-2 business days from one of the order desk representative to discuss the process of replacement.
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. TAIS has informed our customer that the warranty states that "TOSHIBA IS NOT RESPONSIBLE FOR DAMAGE TO, LOSS OR COMPROMISE OF ANY PROGRAMS OR DATA." Our customer can file a claim to the website...
acclaim.toshiba.com to have a replacement of the external hard drive. Also, our customer is responsible for the cost of retrieving the files from the non-working external hard drive. At this time we consider this matter closed.
A Toshiba America Information Systems (TAIS)
representative has been in contact with our customer. TAIS has informed our
customer that we have reviewed his complaint and after doing a research we
found out that his computer was repaired by our [redacted] repair facility and it is
in-transit going...
to his location under FedEx tracking number [redacted] and
estimated delivery (Tues 04/21/2105 by 4:30pm). TAIS has advised our customer
that gives us a call in case he will receive the unit with any issues or
problem. Our customer agreed to that. If the customer has any questions or
concern they may contact us at ###-###-####. At this time we consider this matter
closed.
A
Toshiba America Information Systems (TAIS) representative has reviewed our
customer complaint. After doing a research TAIS found out that our customer was
able to speak with one of our Software support representative last 10/12/2015
and our representative has offered to perform troubleshooting over the phone
and to have an access to the computer of our customer however they declined the
offer. Our customer mentioned he will bring the computer to his son. In this case our
representative from Software support department was not able to manage or access the
computer of our customer. If the
customer has any questions or concern they may contact at 888-933-0322. At this
time we consider this matter closed.
A Toshiba America Information Systems (TAIS)
representative has been in contact with our customer. TAIS has apologized for
the inconvenience our customer has experienced. TAIS has offered to send the
unit to our Toshiba Engineers for a VIP repair. TAIS will send a free box to
our customer...
that they can use to send the unit going to our Engineer’s repair
facility. Our customer agreed to the offer. If the customer has any questions
or concern they may contact us at ###-###-####. At this time we consider this
matter closed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The device was purchased at [redacted] in October 2017. Best buy just shipped the device back to the service center again for repair, the service order number is [redacted]. Because the device is under repair, I do not have the serial number because they have it currently. I would love it if they would just keep the non-working computer and send me one that actually works.
Regards,
[redacted]
A Toshiba America Information Systems (TAIS) representative has reviewed our customer's complaint. After doing a research TAIS found out that our customer was able to speak with one of our case manager and was advised that the issue of the unit is out of scope which means it is not covered by the Standard Limited Warranty of the unit. The Toshiba Warranty stated;What Does this Warranty Not Cover? On-site service/repair, or service made necessary by accident,misuse, abuse, neglect, improper installation/maintenance, modifications, fire, theft, acts of God,power failures, surges or electric shortages, lightning, or repairs by non-Toshiba authorized serviceproviders, use outside of the environmental or operating parameters, or use with incompatible thirdparty products.Service of Product on which the TOSHIBA label or logo, rating label or serial number have beendefaced or removed.Preventive maintenance, cosmetic damage or wear and tear (e.g., scratches, dents, or scratched, fadedor missing keycaps or keyboard cover (if applicable), replacement of missing parts, provision/installation/removal of retrofits or peripherals, replacement or fixes of software; repair or replacementof covers, plastics, or appearance parts such as interior or exterior finishes or trim. Our customer was referred to Toshiba Repair Services that they may contact at 800-438-3910. At this time we consider this matter closed.
A Toshiba America Information Systems (TAIS) representative has been in contact with our customer. TAIS has apologized for the inconvenience our customer has experienced. TAIS has advised our customer that we can process a VIP repair by sending his computer to our Toshiba Engineers. TAIS will send a free box that our customer can use sending the computer going to our Engineer’s facility. Our customer agreed to the offer. If our customer has any questions or concern they may contact us at 949-461-4321.
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. After doing a research TAIS cannot find any records of our customer neither the serial number of the unit on our system under our customer’s information. Our customer may contact our Technical...
Support department at ###-###-#### for further assistance of the unit’s issue/s. At this time we consider this matter closed.
A
Toshiba America Information System (TAIS) representative has been in contact
with our customer.
TAIS
has apologized for the inconvenience our customer has experienced. TAIS has
advised our customer that this case will be forwarded to our order desk
department and advised that within 1-2 business days one of our representatives
will call her to discuss about the replacement of her computer. Our customer
agreed with that. If the customer has any questions or concern they may contact
us at ###-###-####, at this time we consider this matter closed.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.In Toshibas response lies the crux of the problem that originated the complaint. Specifically, Toshiba requests "“BEFORE RETURNING ANY PRODUCT FOR SERVICE: IF APPLICABLE, BE SURE TO BACK UP DATA AND REMOVE ANY CONFIDENTIAL, PROPRIETARY, OR PERSONAL INFORMATION". The issue is that Toshiba personnel very specifically counseled me to enter a password for the external hard drive without telling me that the data would now be irretrievable from any other system. Furthermore, when they then recommended that I remove the password, I can no longer access the data from any computer!, Thus, their admonition to "remove confidential, proprietary or personal information" cannot be done and this is the focus of my original complaintRegards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. After doing a research TAIS found out that one of our case managers has made multiple attempts to contact our customer by telephone however our customer has not returned any of correspondence requests....
If our customer has any questions or concern they may contact our technical support department at 1-800-457-7777. At this time we consider this matter closed.
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. After doing our research TAIS found out that the Television Model # [redacted] did not find any defects or part defects based on the Standards of the unit. The problem acquire outside the Standard Limited Warranty and in accordance of the warranty seeing as the customer has exceeded the warranty period they are now responsible for any repairs and or technical assistance. At this time we consider this matter closed.
A Toshiba America Information Systems (TAIS) representative has reviewed our customer's complaint. After doing a research TAIS found out that our customer was able to talk to one of our tech support and case manager and agreed to send in and waive the shipping fee to repair the unit due to "NO POWER" issue with order number TP-10615296 and our customer was quoted for the repair due to out of scope issue (Damage LCD cover & Bottom Case) last 05/03/16, this issue is not covered by Toshiba's Standard limited warranty. Our customer paid for the quoted amount, depot continued the process of repair, completed and unit was delivered last 5/09/2016. The unit was shipped back to our repair depot last 06/10/16 with order number TP-10621299 due to unit is keep shutting down and dots appearing on the top right corner of the screen which was not diagnosed nor reported by the customer on the first repair. Also, Damage on the screen is not covered by the standard limited warranty. The last repair was completed and delivered to our customer last Thu 6/16/2016 5:51 pm. Our depot has a 30 day repair back guarantee. ...⇄ repair that was done on the unit was out of scope repair due to damage and its considered as out of warranty repair.In accordance to the Standard Limited Warranty of the unit. Toshiba Warranty states on page 2; What Does this Warranty Not Cover? Preventive maintenance, cosmetic damage or wear and tear (e.g., scratches, dents, or scratched, fadedor missing keycaps or keyboard cover (if applicable), replacement of missing parts, provision/installation/removal of retrofits or peripherals, replacement or fixes of software; repair or replacementof covers, plastics, or appearance parts such as interior or exterior finishes or trim. Seeing as the customer has exceeded the warranty period they are now responsible for any repairs/and or technical assistance. Our customer may contact Toshiba Repair Services at 408-582-0045.
A Toshiba America Information Systems (TAIS) representative has reviewed our customer's complaint. After doing a research all Toshiba warranty information is stated on our website and our customer may visit that at warranty.toshiba.com.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
as of today12/06/2014 Toshiba has not returned but one call and I do not trust them to keep their word so I will be calling their corporate office everyday until they give me a solution. thanks for your help Revdex.com of San Diego and the case is not closed.
Regards,
[redacted]