Hello ***, We have tried to make connect with you via phone call and email on January 5th with no response We are still willing to speak with you about the situation and I do apologize for any inconvenience If there is anything we can do, please do not hesitate to call me at [redacted] to discuss a possible solutionCordially, Candido A***COOMVD Express [redacted]
Dear Mr. [redacted] I do apologize that our agent did not inform you about the no cost service at the State Motor Vehicle Division when you asked specifically for that information. MVD Express is a privately run company contracted with the State of New Mexico to conduct business... on its behalf. It is our policy to inform all customers that we are a private company and an additional service fee will be charged on all transactions on top of what the State MVD charges. I will have Donald M [redacted] , Multi-Unit Manager in charge of our Las Cruces branch, reach out to you to start the refund process. I also want to apologize that we did not reach out to you to inform you where in the process your title was. We strive to have clarity within our business and to our customers.Again, I do apologize for the misinformation. I hope that we can do business in the future and show you the benefits of using MVD Express. Sincerely, Candido A***CTOMVD Express [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I wanted to let you know that we received the corrected title this morning from MVD Express. I really appreciate
your help with thisI definitely feel that they got this taken care of due to the complaint being filed and you reaching out to the company. Thank you again for everything!
Regards,
*** ***
Dear Mr. [redacted]I do apologize that our agent did not inform you about the no cost service at the State Motor Vehicle Division when you asked specifically for that information. MVD Express is a privately run company contracted with the State of New Mexico to conduct business...
on its behalf. It is our policy to inform all customers that we are a private company and an additional service fee will be charged on all transactions on top of what the State MVD charges. I will have Donald M[redacted], Multi-Unit Manager in charge of our Las Cruces branch, reach out to you to start the refund process. I also want to apologize that we did not reach out to you to inform you where in the process your title was. We strive to have clarity within our business and to our customers.Again, I do apologize for the misinformation. I hope that we can do business in the future and show you the benefits of using MVD Express. Sincerely, Candido A[redacted]CTOMVD Express[redacted]
Hello [redacted], We have tried to make connect with you via phone call and email on January 5th with no response. We are still willing to speak with you about the situation and I do apologize for any inconvenience. If there is anything we can do, please do not hesitate to call me...
at [redacted] to discuss a possible solution. Cordially, Candido A[redacted]COOMVD Express[redacted]
Hello ***, We have tried to make connect with you via phone call and email on January 5th with no response We are still willing to speak with you about the situation and I do apologize for any inconvenience If there is anything we can do, please do not hesitate to call me at [redacted] to discuss a possible solutionCordially, Candido A***COOMVD Express [redacted]
Dear Mr. [redacted] I do apologize that our agent did not inform you about the no cost service at the State Motor Vehicle Division when you asked specifically for that information. MVD Express is a privately run company contracted with the State of New Mexico to conduct business... on its behalf. It is our policy to inform all customers that we are a private company and an additional service fee will be charged on all transactions on top of what the State MVD charges. I will have Donald M [redacted] , Multi-Unit Manager in charge of our Las Cruces branch, reach out to you to start the refund process. I also want to apologize that we did not reach out to you to inform you where in the process your title was. We strive to have clarity within our business and to our customers.Again, I do apologize for the misinformation. I hope that we can do business in the future and show you the benefits of using MVD Express. Sincerely, Candido A***CTOMVD Express [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I wanted to let you know that we received the corrected title this morning from MVD Express. I really appreciate
your help with thisI definitely feel that they got this taken care of due to the complaint being filed and you reaching out to the company. Thank you again for everything!
Regards,
*** ***
Dear Mr. [redacted]I do apologize that our agent did not inform you about the no cost service at the State Motor Vehicle Division when you asked specifically for that information. MVD Express is a privately run company contracted with the State of New Mexico to conduct business...
on its behalf. It is our policy to inform all customers that we are a private company and an additional service fee will be charged on all transactions on top of what the State MVD charges. I will have Donald M[redacted], Multi-Unit Manager in charge of our Las Cruces branch, reach out to you to start the refund process. I also want to apologize that we did not reach out to you to inform you where in the process your title was. We strive to have clarity within our business and to our customers.Again, I do apologize for the misinformation. I hope that we can do business in the future and show you the benefits of using MVD Express. Sincerely, Candido A[redacted]CTOMVD Express[redacted]
Hello [redacted], We have tried to make connect with you via phone call and email on January 5th with no response. We are still willing to speak with you about the situation and I do apologize for any inconvenience. If there is anything we can do, please do not hesitate to call me...
at [redacted] to discuss a possible solution. Cordially, Candido A[redacted]COOMVD Express[redacted]