At MVD NOW we try our best to provide superior customer service and it concerns us to hear this informationAs we have researched this transaction, this customer originally visited our office in late September 2016, prior to the state of NM MVD system change overWith any system upgrade or change over there are going to be bugs and errorsOne of the errors that has been noticed with this change over is information falling out of the systemMs***s title and registration are both logged in the system, however the scans provided were no longer available, hence the long process of requesting the proper documents to adequately serve the customerMs [redacted] was given instruction from MVD NOW on how to solve the situation and help her avoid additional charges but Ms [redacted] insisted on receiving physical documents which caused her to incur state feesWe are more than willing to continue to work with Ms [redacted] to get this situation resolved and satisfy her requests Tell us why here
Mr***, We tried reaching you via the available phone number given to us to resolve this matter however we were unable to leave a message. We would love the opportunity to speak with you regarding your inconvenience at one of your locations. If you could please call one of
your executive team members; Justin B*** ###-###-#### or Travis C*** ###-###-#### we love to resolve this matter Respectfully
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
A refund check has been received. I have reviewed the response made by the business, although I haven't had time to return their call as of writing this reply, in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
At MVD NOW we try our best to provide superior customer service and it concerns us to hear this information. As we have researched this transaction, this customer originally visited our office in late September 2016, prior to the state of NM MVD system change over. With any system...
upgrade or change over there are going to be bugs and errors. One of the errors that has been noticed with this change over is information falling out of the system. Ms. [redacted]s title and registration are both logged in the system, however the scans provided were no longer available, hence the long process of requesting the proper documents to adequately serve the customer. Ms. [redacted] was given instruction from MVD NOW on how to solve the situation and help her avoid additional charges but Ms. [redacted] insisted on receiving physical documents which caused her to incur state fees. We are more than willing to continue to work with Ms. [redacted] to get this situation resolved and satisfy her requests. Tell us why here...
At MVD NOW we try our best to provide superior customer service and it concerns us to hear this informationAs we have researched this transaction, this customer originally visited our office in late September 2016, prior to the state of NM MVD system change overWith any system upgrade or change over there are going to be bugs and errorsOne of the errors that has been noticed with this change over is information falling out of the systemMs***s title and registration are both logged in the system, however the scans provided were no longer available, hence the long process of requesting the proper documents to adequately serve the customerMs [redacted] was given instruction from MVD NOW on how to solve the situation and help her avoid additional charges but Ms [redacted] insisted on receiving physical documents which caused her to incur state feesWe are more than willing to continue to work with Ms [redacted] to get this situation resolved and satisfy her requests Tell us why here
Mr***, We tried reaching you via the available phone number given to us to resolve this matter however we were unable to leave a message. We would love the opportunity to speak with you regarding your inconvenience at one of your locations. If you could please call one of
your executive team members; Justin B*** ###-###-#### or Travis C*** ###-###-#### we love to resolve this matter Respectfully
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
A refund check has been received. I have reviewed the response made by the business, although I haven't had time to return their call as of writing this reply, in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
At MVD NOW we try our best to provide superior customer service and it concerns us to hear this information. As we have researched this transaction, this customer originally visited our office in late September 2016, prior to the state of NM MVD system change over. With any system...
upgrade or change over there are going to be bugs and errors. One of the errors that has been noticed with this change over is information falling out of the system. Ms. [redacted]s title and registration are both logged in the system, however the scans provided were no longer available, hence the long process of requesting the proper documents to adequately serve the customer. Ms. [redacted] was given instruction from MVD NOW on how to solve the situation and help her avoid additional charges but Ms. [redacted] insisted on receiving physical documents which caused her to incur state fees. We are more than willing to continue to work with Ms. [redacted] to get this situation resolved and satisfy her requests. Tell us why here...