MVIX (USA) Inc

Mr***Thanks for your feedback.We take customer issues and feedback very seriously.Systems purchased by you were over years old and out of warrantyWe provide industry standard warranty on all our products for upto 1yearHere is our support and warranty
policyhttp://***/***/***http://***/***/***Once all systems are serviced at our labs, they are thoroughly tested, QA QCed and shipped back in working conditionUpon review of your service report, we have identified that we have followed standard operating procedure and have shipped a completely operational system back to you - as per our commitmentOut of warranty services are performed as per our quality benchmarks and in accordance with our SLA.All Out of warranty services for all parts and services have to be invoiced.For clients seeking extended warranty coverage and long term warranty support - we also offer a Signature Support plan for extended warranty on all devices and partsPlease refer here:http://***Signature Support programs provide 3-year automatic refresh (swap-out) of all devices at no cost to you and lifetime warranty on all systems.http://***At Mvix, we are proud of our ability to deliver complete customer satisfactionHere is some information on our 100% Satisfaction Gaurantee:http://***/***/***Thanks

***Thanks for bringing this to our attentionWe regret your dissatisfaction with our solutions.Your original purchase was made in May approx 2yrs agoSubsequently you made additional purchases in next months durationWe assume that the additional purchases subsequent to the first one
was after you were convinced on the quality and performance of our solutions.Our previous model was discontinued over a year backEnd of life is a part of any technology product’s lifecycleEvery now and then, factors such as marketplace changes and technological advancements cause products to reach their natural end of life.To ensure the continuity of your signage network, we're offering migration options for our enterprise XhibitSignage platformThe Xhibit systems have more content options and offer increased flexibility in managing a signage network.Here is our Satisfaction Guarantee:***Here is our Return and Refund process:***Hope this helps

Mr. [redacted]Thanks for your feedback.We take customer issues and feedback very  seriously.Systems purchased by you were over 2 years old and out of warranty. We provide industry standard warranty on all our products for upto 1year. Here is our support and...

warranty policyhttp://[redacted]http://[redacted]Once all systems are serviced at our labs, they are thoroughly tested, QA QCed and shipped back in working condition. Upon review of your service report, we have identified that we have followed standard operating procedure and have shipped a completely operational system back to you - as per our commitmentOut of warranty services are performed as per our quality benchmarks and in accordance with our SLA.All Out of warranty services for all parts and services have to be invoiced.For clients seeking extended warranty coverage and long term warranty support - we also offer a Signature Support plan for extended warranty on all devices and parts. Please refer here:http://[redacted]Signature Support programs provide 3-year automatic refresh (swap-out) of all devices at no cost to you and lifetime warranty on all systems.http://[redacted]At Mvix, we are proud of our ability to deliver complete customer satisfaction. Here is some information on our 100% Satisfaction Gaurantee:http://[redacted]Thanks

No,There has not been further communication from MVIX.Thanks,[redacted]